Archive for February, 2009

Enterprise level clients like ours typically have complex communications needs. They need a 360-degree solution that encompasses hardware, software and service, bound around core telecom cost reduction. People naturally have a drive to simplify the solution as much as possible. Lately, the telecom expense management community has discussed this process by contrasting manual auditing and using a telecom expense management software solution.

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One of the critical issues facing many companies is how to control costs on Blackberries and other smartphones. The basic dilemma arises when you need employees to be able to get business email at unpredictable times and places. Employees in turn want to be able to use it for personal calls and email. This makes sense; after all, why would they want to carry two phones?

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Following up on our last article about voicemail fraud, users should be aware that Bell Canada has taken the position that the onus is on the victim to pay fraudulent charges. This comes in the wake of several serious voicemail hacks, including one that cost one Oakville, Ontario-based company over $60,000. In this case, Bell detected the situation and cut off long distance access . . . then sent the company the bill. After some wrangling, Bell agreed to accept a smaller amount.

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For GILL Technologies, telecom expense management is a comprehensive service that includes telecom customer service. We pride ourselves on handling technical issues for you. That means we keep abreast of many different trends and issues, including security.

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Toronto, ON, Canada: GILL Technologies (http://www.gill-technologies.com) announced today that it added an additional Telecommunications Partner office in Toronto, ON. The office will provide telecom expense management services, cellular cost auditing, client care, consulting and support to clients in the Greater Toronto Area and beyond.

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