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A Complete Cloud Reporting Solution for Telecom Audits
Tele-Watch is a software service with a difference: Our solution is integrated with an active auditing and support staff. You won’t just see your savings, but know that a team stands behind them ready to maintain a high level of service and answer your questions.
Tele-Watch Online Reports
Log on to Tele-Watch from any web-capable device to access reports about your mobile and other communications expenses. Tele-watch logs your most current billing month along with all past months on record through a comprehensive set of reports. These include:
- Multi-Carrier Support: Tele-Watch tracks services by carrier, allowing easy cost comparisons, service migrations and a global picture of your communications costs.
- Cost Drilldown Tools: View a global picture of your costs or break them down by carrier, service, location, department, or user with simple point and click functionality.
- Cost Center Reporting: Define specific locations, departments or other groupings as cost centers. These receive specialized reports.
- Manager Reporting: Control Tele-Watch access and views to spread true accountability throughout your organization. Give managers the exact access they need to understand their team’s costs.
- Cost Rankings: Tele-Watch ranks your company’s most expensive users according to multiple criteria or abandoned assets.
- Changes, Errors and Requests: Tele-Watch tracks errors and service alterations, including their origin points and savings impacts.
- Year to Date (YTD) Tools: Charts, graphs and billing histories allow you to track year to date and year over year trends, applying them to forecasts and budgets.
- Service-Oriented Reporting: Tele-Watch can track specific service costs by an individual or group, allowing clients to view SMS, data, voice and other services separately.
Tele-Watch Telecom Auditing
Tele-Watch’s auditing team implements savings on your behalf. Auditors take advantage of the latest developments in the telecom industry to find your best savings opportunities. You’ll see these savings in your Tele-Watch account. Telecom auditing includes:
- Error Detection: Billing errors are common, particularly in large organizations. Auditors detect and correct carrier billing errors on your behalf. You’ll see the results in your Savings Summary Report when you log in at Tele-Watch.
- Plan Optimization: Our auditors thoroughly examine your current plans to discover unused entitlements, enforce clauses that benefit you and where possible, renegotiate them to make them as cost effective as possible.
- Strategic Migration: Is there a better plan out there? Auditors will find more cost-effective plans and can handle migration for you. You’ll keep all phone numbers and services for a seamless migration. Tele-Watch can tune your mobile billing across multiple carriers so that you get the best plans the industry has to offer.
- Technology Analysis: As mobile and telecom technology evolves, Tele-Watch is there, educating you about new solutions that can save you money. These include new (or newly price-reduced) handsets and services that meet your essential business needs.
Tele-Watch ClientCare
Beyond Tele-Watch automation, ClientCare provides a level of customer support unparalleled in the industry. Tele-Watch ClientCare representatives build one on one relationships with clients for high quality service. Benefits include:
- Single Point of Contact: Your ClientCare representative is a single point of contact for every carrier. You’ll never wait on hold with a carrier again; your representative takes care of carrier contact and keeps you thoroughly informed through personal contact and Tele-Watch web reports.
- Tech Support: ClientCare representatives are trained to provide technical support for mobile phones, voice mail, 3G/4G internet and other products and services. Let ClientCare be your resource whenever any member of your staff needs help with their phone.
- Hardware Procurement and Upgrades: When it’s time to upgrade a single handset or fleet and procure new phones, ClientCare is there to support every step of the process. A representative will advise you of the most cost-effective options and process the order for you, bringing your hardware in on time and in budget. Beyond phones, you can use this service to acquire headsets and other vital telecom hardware.
- Service Migrations, Additions and Changes: If you need new or altered services ClientCare will rapidly implement them on your behalf, whether it’s a new phone for an employee or push email capability for your entire fleet.
A Total Solution
Subscribe to Tele-Watch now to enjoy all the benefits of a 360-degree solution that not only provides comprehensive software management tools, but comes backed by unmatched support.
Read about Tele-Watch Pricing Plans
Find Out More – Contact Us!
Canadian Office
150 King St,
5th Floor
Peterborough,
ON K9J 2R9
(P) 877.507.6988
(F) 866.369.5661
US Office
2202 North
Westshore
Blvd, Suite 200
Tampa, FL 33607
(P) 877.507.6988
(F) 866.369.5661
