Let’s face it: As it currently stands, Apple’s iPhone gets by on being a stylish status symbol as much as it does on actual features. You can’t beat Apple’s aesthetics or interface design. But behind the hype, the iPhone’s appeal has been limited by its high price and the US’ chaotic business models and wireless network standards, which make some features frustratingly slow or expensive. Even though iPhones are a hot consumer product, few businesses opted for fleets of them. One might sneak into a corporate plan as an executive toy, but that’s about it.

Last time around I told you about a bunch of common cell phone plan-related slang and abbreviations. This time around, let’s look at some other terms in general (mobile and landline) telecom expense management. We use some of them as tracking codes for our Management and Reporting Software.

Let me tell you what I do all day! While I do work in direct telecom expense management by providing no-risk introductory telecom cost audits, that’s only part of what we do here at GILL Technologies. Ongoing client care is a major focus for us. We aim to save people money and hassle. This business is about long-term client satisfaction. We earn it by providing a level of support that even large business clients can’t get for themselves.

Cell phone plans are complicated for a number of reasons. One is the technology, which isn’t just driven my miniaturization and power, but by a shifting set of global standards that let us talk to each other and determine how we do it. Another reason is that standard telecom company practices aren’t always pretty. Most people don’t know, for instance, that phone companies deliberately hamstring flexible standards that are supposed to help users. If you haven’t read telecom expense management literature, you might not even know if it was possible to switch carriers as easily as SIM technology should allow.