Moving to a BYOD Environment – Good or Bad?

BYOD (Bring Your Own Device)… Is it for your Company?

An article posted by the Aberdeen group (http://blogs.aberdeen.com/communications/the-true-cost-of-byod/) talks about the BYOD (Bring Your Own Device) work environments.

The article shows a higher overall cost to those environments that utilize BYOD and they hit the nail on the head, but only scratched the surface. Managing 1000 units across one corporate account will also produce substantial savings opportunities through areas such as: voice pooling, data pooling, internal calling options, bulk carrier discounts, and access to more lucrative plans and features – not generally available to the individual consumer.

Management of the fleet is far more cost effective when managed corporately. Managing individual consumer accounts is extremely labour intensive and generally difficult to find cost savings, as they are outside of the Corporate Group. As an analyst with, GILL Technologies, that reviews thousands of mobile bills on a regular basis, I can tell you that finding carrier billing errors is much less labour intensive when there is some consistency to the account. Plan and feature savings are much easier to lay out with corporate accounts rather than individual consumer accounts. When people travel, dealing with any additional long distance and roaming can produce greater savings over corporate accounts. All this means higher costs when working with individual consumer accounts. You also need to factor in the additional challenge of people on and off trying to manage their own accounts. Sometimes people remember to make the changes and sometimes those changes are the right ones. But this is NOT always the case.

Another area where it is more cost effective to manage a corporate mobile device fleet over individual units is with potential down time. When a business manages a mobile fleet, they typically have spare units so that there is little to no “down time” for their end users when units are damaged etc. Our internal Client Care Team deals with these types of situations on a regular basis and it is usually a very simple process to get the person back up and running on another unit quickly within a corporate fleet. This is still possible in a BYOD environment but not nearly as cost effective, or as simple.

Creating a Corporate Mobile Device policy with regards to security becomes a significantly greater (and as a result more expensive) challenge within a BYOD environment. The IT department within a company may have a security policy that covers their mobile device fleet, but it becomes very challenging to implement and enforce across a BYOD environment. The transmission of company data, the storage of potentially sensitive files on personal mobile devices, no control over what 3rd party “apps” are on a persons personal smartphone, all pose significant and potentially severe challenges for a company that may choose to utilize a BYOD environment. There is also the concern about smartphones and other mobile devices and their cameras / recording capabilities within a corporate setting. This challenge is not easy to overcome in today’s world of smartphones regardless as to what enviroment a company utilizes but something that needs to be considered.

When all of these considerations are taken into account, the choice to reject a BYOD environment becomes easier for a business to do. The costs are higher and the security risks are greater.

Backing Up Data

Backing Up Data – What & Why?

“From the Fence with JP”

Data data data – what happens if it disappeared? For some people this is not a concern, yet for others it would be a problem – ranging in intensity of a minor inconvenience to an apocalyptic nightmare.

Everyone has more and more data – every day we accumulate lots of information from varying sources – email, calendars, phones, chats, texts, facebook, twitter, MSN, tax software, documents, etc (the list goes on)!

In the “old” days we had physical filing cabinets filled with paper, which many people used as reassurance of physical originals someplace – if soft copies disappeared. Now – even though there seems to be more and more paper there seems to be less reliance on this form for original documents.

So what does this mean?

[Read more…]

BlackBerry Apps for the Basic User – Part 1

“From the Fence with JP”

I am sure there are people out there (and hopefully I am not the only one) that are NOT heavy duty power users with their BlackBerry.
They wanted a phone to be a phone, and add in the email capability, maybe some web browsing, and there ya go.
Yes I know that the smartphones now do that without breaking a sweat and so much more. But for some people the so much more is not needed or wanted for a variety of reasons.
On top of all this – you add in the thousands and thousands of Apps that are available and suddenly the phone you wanted to just be a phone – is now a huge chore. [Read more…]

Why You Should Read Your Cell Phone Bill

“From the Fence with JP”

Most people have a cell phone of some sort, (Blackberry, Smart Phone, iPhone, ordinary Mobile Phone) some people have more than one (debatable if they are considered lucky or unlucky). 

 

Mobiles have become the norm, an essential part of our daily lives. They are so common that many people not only take them for granted but also, may not bother to ensure they are getting value for their dollar.

 

How many people receive a gas bill or a hydro bill, look at the total with disgust but then simply pay it and resign them selves to the fact that it is a necessary evil? Mobile phone bills seem to be falling into that same category for many people, which is a shame because there is a good chance they are paying more than they should.

[Read more…]

Your Mobile Carrier Would Rather You NOT Know This!!

 "From the Fence with JP"

NEWS FLASH …. Carriers make mistakes! OK, so that’s not much of a news flash. Granted, everyone makes mistakes, but the frequency of errors on cell phone bills is shockingly high. 

 

Don’t think for a minute that the carrier will find these mistakes themselves and automatically correct them. If you do not identify the error and get it corrected yourself then you are potentially out of luck and out of $$!

 

Does your plan give you free minutes? Are you actually getting these free minutes? One of the most common mistakes made by carriers is charging for minutes that were supposed to be free. [Read more…]

Telecom Auditing and the Spreadsheet of Doom

Our Communications Management Software is one of the core tools we offer to telecom expense management clients. Let me tell you how we brought a professional cost management tool to the public and why.

We track everything that can be tracked, down to individual cell phones. That means we’ve always needed a way to organize very large amounts of data dynamically. By 2006, commercial tools weren’t cutting it. Excel disintegrated beneath the sheer number of, well, numbers we use. I wasn’t about to solve this problem by skimping on detail.

We’d experimented with in-house reporting software as far back as 2003, before “telecom expense management software” became a well-known category. We revived the idea to supplement our increasingly unwieldy spreadsheets. We just wanted a way to organize all the data we need to provide the best telecom expense management solutions — and to have the best, you need to see as much of the big picture as possible.

We had that up and running in 2007. It worked well — well enough to expand it into an analysis tool, too. The results were so powerful that we decided to share it with out clients. I think this is what really makes our service stand out from other TEM applications. We designed this for professional telecom expense management. Now that it helps us track cellular and telecom figures, I can do a few clicks and tell you this:

  • We’ve proposed approximately 13 million dollars in cost audit savings over the past four years.
  • We’ve managed 19 million cell phone plan minutes this year.
  • Our clients use an average of 230 minutes per phone, per month.

It only took me a few seconds to figure this out. If you sign on with us, you’ll have access to the same tools. Our Telecom Management Software runs on a web interface, so you don’t have to install anything. Anyone can use the easy, single-click interface — and it sure beats a clunky spreadsheet.

About the Author: John Parks is Expense Management Operations Manager for GILL Technologies.