How to avoid Cancellation fees with Conversion Credits

August 26, 2011 By 1 Comment

Avoiding Cancellation Fees with Negotiated Conversion Credits

In business today there is a lot of push from the mobile carriers/providers to get your business. In some cases there are great cost reductions to be had by moving from your current service provider to a new Mobile carrier. However – you may be reluctant to change, due to still having 2 years left on your current service agreement, that will carry a hefty cancellation fee and in the end eat up your savings moving to the new provider. Therefore, not making it a wise mobile expense management decision.

[Read more...]

Filed Under: Cellular Customer Service, Cellular Expense Management, Communications Management, Cost Reduction, Mobile Expense Management, Telecom Expense Management Tagged With: , , , ,

Business Best Practices Do Not Believe in Status Quo

August 17, 2011 By 1 Comment

Status Quo As A Best Practice Might Kill Your Business

 

Some businesses have the big guy as their competitor. Some have a whole bunch of competitors in a local block. Some businesses have so much competition, that its easier to say who the’re not competing with. However, our competitor tops them all! Our competitor is “status quo”. Yup, I’d rather say I’m competing with XYZ Company than to say – we don’t really have anyone that does what we do or the way we do it (TEM 360° Solution). At least you can compete with the other women/man. Ok, but this is not about me venting that I have no direct competition to speak of. This is really to discuss that viral disease that slowly gets a company called “Status Quo” and how to avoid it with best business practices. 

 

I want to share a story about a meeting I had several years ago, with Toyota and the manager of their mobile management team. [Read more...]

Filed Under: Cellular Customer Service, Cellular Expense Management, Communications Management Software, Cost Reduction, Telecom Audit, Telecom Expense Management Tagged With: , , , , , , , , , , , , , , ,

Horror Story of the week: What Happens When You Are Sent the Wrong Replacement Unit?

August 15, 2011 By 2 Comments

Hardware Replacement Mishap - Imagine yourself in this situation:

In terms of mobile device management for your business, have you ever had to send a defective phone away for replacement? Generally the process is simple and the replacement unit is on your desk within a week or so.

What happens though if that is not the case?  Imagine yourself in this situation:

 

[Read more...]

Filed Under: Blackberry Management, Cellular Customer Service, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , , ,

What To Do If You Lose Your Mobile Device

August 12, 2011 By 2 Comments

Oh No – You’ve LOST your Cell phone / Smartphone/ Internet Stick – Now What?

 

If you have just lost, misplaced or have had your Blackberry, iPhone, Smartphone, Internet Stick (or any mobile device) stolen – the very first thing you should do is PANIC!

 

No Really – Just Kidding – Don’t Panic!

Seriously – the very first thing you should do is:

** Call your Carrier – Call your Carrier – Call your Carrier! **

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Filed Under: Cellular Customer Service, Cellular Phones, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , , , ,

Horror Story of the Week: How Not to Do a Hardware Upgrade

August 8, 2011 By 4 Comments

Hardware Upgrade Mishap: Imagine yourself in this situation: 

 

You are faced with the task of getting a new employee a new phone and number. In order to keep costs down, you decide to recycle one of the old unused numbers on your account.  You Find a number on your bill that is showing no usage and has the user name of employee who is no longer with the company.  A quick call to the carrier customer service confirms that there has been no usage, so you go ahead with the upgrade and switch to a new SIM card. 

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Filed Under: Cellular Customer Service, Cellular Expense Management, Cost Reduction, Mobile Device Management, Mobile Expense Management Tagged With: , , , , , , ,

Having Hardware issues?

July 27, 2011 By 2 Comments

What to Expect With Hardware Issues!

troubleshooting wireless
Having your mobile phone broken is inconvenient to say the least.
However;
If you know what to expect it may lesson the frustration just a bit.
Here are a few things to look for,
A few Points to consider,
A few tips to lighten the frustration load.
Good Luck!
Filed Under: Cellular Customer Service, Cellular Phones, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , ,

Turn Data Off While Roaming

July 25, 2011 By 2 Comments

Enjoy Cost Savings by Turning Your Data Off  While Roaming

This is really nothing new – however – very often forgotten about until your Cell Phone Bill arrives.

 

Although there are data roaming features that can be added through your carrier’s Cellular Customer Service before you travel –  using data can still be very expensive. Not to mention data usage is hard to judge – How do you know how much Data you will use while traveling or roaming?

 

If you are traveling with your smartphone and you do not want to rack up huge data roaming charges, it’s good to know that your handset has the ability to temporarily turn the data function off.

[Read more...]

Filed Under: Cellular Customer Service, Cellular Expense Management, Cost Reduction, Mobile Expense Management, Smart Phones Tagged With: , , , , ,

“Travelling With Your Phone This Summer”

June 29, 2011 By 1 Comment

In response to a comment on the video “Travelling With Your Phone This Summer”

The COMMENT was:
“Great! could you also talk about cell phone usage abroad and especially electrical converters and charging? I travel or support those who do and it gets dicey. The converter and adapter throws people, changing sims, which carrier and costs. I usually advise skype but that’s not for everyone. Explaining GSM, CDMA and whatever the Japan uses and my audience just turns glassy eyed.  Thanks! Keep up the good work.”
Filed Under: Cellular Customer Service, Cellular Phones, Cost Reduction, Mobile Device, Smart Phones Tagged With: , , , , , , ,

Changes and Alerts Report – Premium Data Usage Alerts

June 24, 2011 By Leave a Comment

Do you have Premium Data Charges?

 

The Tele-Watch Changes and Alerts Report provides a great deal of information… but what should you know about Premium Data alerts?

Premium data comes in many forms, and can carry significant charges which are not covered by any plans offered from the carriers.

Some types of charges falling into this category are: [Read more...]

Filed Under: Billing Errors, Cellular Customer Service, Cellular Expense Management, Cost Reduction, Tip of the Week Tagged With: , , ,

Protecting your BlackBerry with BlackBerry Protect

April 13, 2011 By 6 Comments

Imagine Losing  your BlackBerry Smartphone – What Now?

Recently, I misplaced my glasses. Since I am nearsighted, this doesn’t generally pose a problem. That is, until  I try and leave the house. This often  leads to a tear around my house, looking in every conceivable place my glasses might have been, and results in me being 15 minutes late for wherever I was going, using my spare pair of glasses, which have seen better days.

I am sure that there are many BlackBerry users out there who, like me, are absentminded and have a tendency of forgetting where things have been placed.

Fortunately, if it is your BlackBerry you tend to forget, BlackBerry Protect helps to solve this problem.  [Read more...]

Filed Under: Blackberry Management, Cellular Customer Service, Mobile Device Management, Smart Phones, Tip of the Week Tagged With: , , , , ,
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