How to Restore a Lost Icon on Your Blackberry.

Lost a Blackberry Icon – Now What?

 

It’s happened to us all. 

You are looking through your BlackBerry menu and suddenly you realize that you can’t find your email icon. You are sure you didn’t delete it, but the icon that was once there is now gone. 

How do you get it back?  [Read more…]

Managing the Manager Report

Tele-Watch Reports on Managing your Manager Report!  

 

How do you manage your managers wireless expense management? 

 

Seeing all the wireless communication billing reported in one consistent format is what Tele-Watch is about, but more than that, allocating units to their respective manager will allow a quick glance at the Manager Report to give a broad picture of the company’s spending patterns, control and budgetary compliance.  [Read more…]

Cold Fingers: Touch Screen Compatible Gloves

Touch Screen Gloves – Who Would Have Thought?

Lately around here, it has been bitter cold. Now call me a wuss, but when it is 30 below, I don’t like to go outside period, let alone go outside without being bundled up with hats, mitts and scarf.  However, for some touchscreen owners, those nice warm gloves that you have on make it very hard to, say, answer a call without taking off your glove.

 

For those who still have resistive touchscreen phones, this may not be a problem. Because this type of screen is activated by the pressure you apply to it, you can still use it with your gloves on,  or for more accuracy a stylus.  However, this is an older technology, and newer phones often use capacitive touchscreen. [Read more…]

Text messaging – Are you covered?

Rogers is Increasing the Price to TEXT in March 2011!!

Rogers has begun to notify their customers of their latest price increase, and many are speculating that the other carriers are likely to follow suit in the very near future.  Just a nickle some say… but we all know how fast those nickles can add up… 

 

Effective March 16, 2011 the cost of sending a pay-per-use text message on Rogers will increase from $0.15 to $0.20  for each sent and received message.

 

The new rate will not affect you if you have a text plan and do not send more text’s than are allotted in your plan, however, [Read more…]

Setting up Wi-Fi at Home for your Blackberry

Have You Set-Up Your Wi-Fi at Home for Your Blackberry?

 

Most of us have wireless networks set up at home that allow us to connect our laptops, game systems and other Wi-Fi enabled devices to the Internet.

 Most newer models of BlackBerries have the ability to connect to Wi-Fi networks too (some capable models include the Curve 8520 & 9300, the Bold 9000 & 9700 series, and the Torch 9800),  however –  since most of us have data plans, what is the benefit of connecting to a Wi-Fi network at home? [Read more…]

Agent & Reseller Business Opportunities Await You!

Two Business Opportunity programs geared towards two types of Partners.

Did you know that GILL Technologies has excellent Channel Program opportunities just waiting for you?

 

We currently provide 2 channel programs depending on your requirements.
Whether you are looking to offer add on services to your existing business, or are looking to start a completely new business, one of our channel programs may be the right fit for you!

  [Read more…]

10 Simple Steps to Blackberry Email Set Up to BIS Server

Blackberry Email Setup to BIS Server

Have you been given the frustrating task to set up blackberry email to a BIS Server or create a blackberry login? Have you been told by the carrier, that what was once available through their website, a channel to complete the setup, was no longer offered as Blackberry was no longer permitting the carrier to provide this. Whether we believe this or not, it certainly has caused allot of challenges for users.  The alternative for this, is setting up via the Blackberry itself, which can be challenging all on its own. So we cornered our ClientCare Team to give us the steps to make it happen in an easy step by step process. Below are 10 simple steps that as of this posting have seemed to do it for most users. Hope this helps.

 
How to set up email on Blackberry and create a Web Login from your Blackberry phone:

1. Push the Blackberry key to bring up the menu and go to Set up. Then Email Set up/ Email Accounts. It will connect to the service.
2. Read and agree to the Blackberry Service Agreement.
3. When it brings up the email options ( Yahoo, Gmail, etc. ) go to Other
4. Enter the Email and Password of your email account
      >You may get a message “ Invalid email address or Password. Verify your email address and password. If the error persists please contact…..” Hit  OK and it should bring up a link “ I will provide email settings”
5. Make sure the POP/IMAP option is hilighted, confirm the email address and password. Enter you email server ( get this from your IT Manager or email provider ) and the username for the server  then hit continue
6. The next screen should be a confirmation screen, saying that the set up is complete. You should start receiving emails on the phone.

 

not quite done though….
 
7. Return to the setup screen and got back in to the email setup up. You should see the email that you just set up. Hit the Blackberry key to bring up the full menu, then select “Create User name” . You will get a screen advising you that this is a permanent change and the steps required. Hit Continue.
8. This will bring up the login screen. Enter a user name and password
9. You will have to validate the email account by putting the email password in again. Once done you should get a screen saying that the password was successfully validated.
10. The email is now successfully set up and you can exit out of the set up screen. Take a break you’ve earned it!
 

Now for fun – watch the video – which has a mind blowing statistic at the end. We think you’ll like it. Enjoy and don’t forget to subscribe to our blog for weekly Tip of the Week Updates!

 

 

 

 

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Why “Not To” Call Toll Free Numbers When Roaming on your Cell Phone

Toll Free Numbers from Your Cell Phone – Not So "Toll Free"

So you’re travelling, and your bringing along that power tool …you know the one, your cell phone! Since you’ll be roaming, and wish to keep your cell phones costs down, you’ve devised a plan to outsmart your provider, you’re going to use nothing but toll free numbers on your travels; therefore by calling only toll free numbers, eliminate any roaming costs, and charges! Or maybe not…

Well this myth could be a very nasty surprise when you get home. Watch our tip of the week and learn how to curb (not eliminate) costs when roaming and what really occurs when you dial cell phones.

 

 

 

 

 

 

[Read more…]

Telecom Expense Management for Small Businesses – Part 3

Single Point of Contact Support and Procurement

In part-3 of this 3 part series focusing on telecom expense management for small business, we look at single point of contact support and procurement. Dealing with the carriers can be especially challenging for small business as they are stuck between being treated like a consumer by the carriers, yet trying to run a company much like a mid size or larger business.

Therefore understanding how a single contact point where a small business can channel all of their communication needs can be extremely beneficial. Discover just a few ways outsourcing communication management support even for the small guy – is a good move.

 

 

 

 

[Read more…]

What is Telecom Lifecycle Management?

Telecom lifecycle management is a hot topic in companies with mid to enterprise level telecommunications needs ranging from wireless phones to landlines and internet. What is it? Why is it essential to modern telecom expense management?

telecom expense management cycle

Tele-Watch's system audits and adjusts the entire usage and billing cycle

This January, the Aberdeen Group published “Recovering with Telecom Lifecycle Management,” a report that details the advantages of this method and how it can help drive a company’s re-emergence into the economy after the last two difficult years. According to the report, best in class service resulted in a 16% reduction in telecom spend on services that covered 45% of employees with advanced communications (such as smartphones and video).

Saving 16% on some of the most expensive telecom services is certainly nothing to sneeze at! But how does it work?

A 360 Degree Approach

Traditional telecom expense management deals with everything from wireless to long distance as if its needs have “fallen out of the sky.” The client has a number of phones, carriers and services in play and it’s the job of a telecom audit to find flaws and errors, research the field for better solutions and apply them as much as possible.

Where traditional telecom expense management reacts, telecom lifecycle management acts. Telecom lifecycle management is a holistic approach that starts with sourcing and procuring the most appropriate hardware for business functions at the best price. Lifecycle management applies appropriate carriers, plans and policies, and tracks every handset and service from its beginning to end. Tracking includes traditional telecom expense management functions such as bill monitoring and cost management. When service is necessary, telecom lifecycle management gets it done. Experts plan upgrades and service changes along with the gradual reassignment, recycling and replacement of each unit.

Perfecting the Cycle

This program results in constant improvements in cost efficiency and quality. The cycle of procurement, monitoring, service and replacement includes data collection and analysis of all aspects of company communications. Telecom managers apply this information to the next cycle, selecting appropriate hardware, services and agreements based on the most comprehensive, up to date information. This virtuous cycle of self correction provides the best possible solution.

Technology Managed Through Technology

Telecom lifecycle management depends on accurate, information that can be sorted, connected and applied to management decisions. This requires a specialized application, which is why it’s the newest telecom expense management method. Tele-Watch is our technology for lifecycle management, and it not only tracks data for telecom experts, but for non-specialist managers as well.