Ontario’s Ban on Handheld Phones in Cars Starts October 26th – Let Us Help You with Our Bluetooth Special!

Mark October 26th, 2009 on your calendar, because that’s the date where you’ll no longer be able to use a handheld mobile phone in your car. This will have a major impact if your sales and service staff or other personnel are expected to keep in touch on the road. They need the tools to talk to you without breaking the law.

Fortunately, our ClientCare procurement staff has picked hardware that will help you switch to hands free calling (which is still permitted) while keeping your costs down. This is the kind of Cellular customer service we routinely offer to our clients. The law represents such a big shift that we’d like to share our advice with the public, along with a special offer.

To help you update your mobile fleet we’re offering a special price of $39.95 on the following headsets:

  • Motorola H500

MotorolaH500

  • Nokia b101

NokiaB101

  • Samsung wep450

Samsung WEP450

We’re also offering the Samsung HKT450 Visor Mount for just $69.99

Samsung Visor

This offer expires on December 6th, 2009

This is a small part of our procurement services. ClientCare can help you perform virtually any upgrade within your budget, and we provide ongoing tech support for all of the hardware we manage. Call us to get started – and drive safely!

How to Transfer Cell Phone Ownership

Canceling your cell phone before your cell phone plan’s term is up it can get very expensive. Most carriers’ cancellation fees are calculated at around $20.00 per month remaining on your contract — and in some cases, there’s no cap.

If you know someone that willing to take over your mobile plan’s term, transferring your contract is a fairly pain-free process that will allow you to avoid paying a cancellation fee. At the consumer and small business level, many mobile users don’t even know this is possible, but it’s a great way for the average person to do some personal, mobile cost reduction.

It usually just takes a quick call to your carrier. Call your carrier’s customer service line and ask for a note to be placed on your account that authorizes the person who’s agreed to carry the rest of your term to take possession. Next, the other party calls your carrier to confirm that they are indeed taking over the contract. If both parties have all of the necessary information and have accounts in good standing it should be a smooth process.

Performing this task for several units as part of cellular expense management for a mobile fleet is a bit more of an elaborate process — the kind of thing I specialize in as part of my customer service duties — but one of the things we pride ourselves on at GILL Technologies is the ability to cater to both individuals and fleets, so that your communications are always simple, hassle-free and cost effective.

Four Reasons Why your Mobile Phones Leak Money

As your mobile phone bills pile up, ask yourself this: “Why are they so expensive?” The answer probably is not because this is simply how much your cell phone fleet costs. Understanding your cell phone plans is the first step to cost reduction. Over the years we’ve seen common problems crop up again and again. Here are four of them to consider the next time your bills arrive.

Billing Errors: Everybody makes mistakes, including major carriers like Bell Canada, Rogers, AT&T and Sprint. Some experts have found error rates as high as 30%. Carriers forget to include discounts, or charge you for pay per minute/unit services you never used. This is why a cellular expense management audit is such an important step in finding you savings.

Extra Units: When your employees leave or switch roles, what happens to their cell phones? In a surprising number of cases the answer is “nothing.” The phone still appears on your statement and still costs you money. In some cases, employees end up with two or even three units associated with them as they change roles, get new phones, and never get the new ones transferred or deactivated.

Inefficient Use: Some of your plans for the mobile fleet may not survive actual use. You imagine salespeople who constantly use voice and email to keep in touch with the head office, but it turns out that it’s more effective for them to compile all of their reports and send them from a computer. Some employees with company phones never even use them, and of course, there are always issues with employees misusing their phones. You can avoid this all with a regular usage breakdown by employee. Our telecom expense management software Tele-Watch does just that.

Unnecessary Services: Unnecessary services are a form of inefficient use. In these cases your staff uses company phones all the time – but they don’t take advantage of all of the features you’ve paid for. They don’t send email, or leave hundreds of unused minutes behind at the end of every month. Pooled minutes, customized plans and bundling can all help, as long as you know your options.

While you can combat many of these problems on your own, some of them require professional help. That’s why we’re here. Contact us for an initial telecom audit and we’ll show you how to plug up the “money leaks” in your current billing.

Five Reasons to Get Third Party Cellular Customer Service

How many times have you waited on hold with customer support? How many times have you recited an account number, re-explained your plan and information and generally wasted your time? How many times have you asked yourself if there’s a better way?

Well, there is a better way. That’s us, specifically the cellular customer service that comes with our cellular expense management services. We don’t just do the math to save you money. We want you to feel better about your cell phone plans, regardless of carrier. That’s why we feature dedicated customer support. Let’s look at five reasons why using us as a third party beats using standard carrier support.

We Fix Billing Errors: That’s part of our cellular expense management service, but it’s also a customer support issue. Have you ever tried to contest a suspicious bill with your provider? If so, you know how annoying it can be. We not only fix errors, but we find them for you in the first place.

We Know You: Tired of answering the same questions over and over again? Once you hire use to manage your cellular service you won’t have to. Our representatives get a chance to know you and don’t have to run you through a one-size-fits-all set of technical questions.

Multi-Carrier Support: You never have to call more than one number. We’ll deal with every carrier and service you use on your behalf. And since you’ll have a telecom expert dealing with carriers on your behalf, you don’t have to worry about calls being diverted or stalled.  We don’t allow it. If there’s a solution, we find it.

We Work for You – Not Them: Carrier-based support focuses on minimizing their cost. Our service focuses on getting you the best support. The difference is a simple and powerful one. We’ll pursue options like replacement handsets and service credits that carriers are reluctant to provide.

You Save Staff Time and Hassle: When your staff spends time on hold with a carrier that’s time they aren’t spending moving your business forward. Sign up with us and replace 20 minutes on hold (and then answering useless questions) with a five minute chat with someone who knows you, wants to help you and fights to get you the best deal. Which do you think is better for your business?

Did you know that you can get this at NO extra cost compared to what you’re paying now? As part of our telecom expense management services all of these benefits are part of a self-funded service. That means you only pay a portion of what you save – if you don’t save, you don’t pay. Get a free cost audit to start, and see how much better your savings and service can get.

Having Trouble Setting up a Rogers Rocket Stick to a VPN?

Rogers Rocket mobile internet sticks are "plug and play" devices that let you browse the web from pretty much anywhere your Rogers phone would work. You don’t need to set them up for most types of Web browsing – just plug them in. Unfortunately, there’s one exception: Virtual Private Networks, or VPNs. Unfortunately, VPN access is now an added service (another $10 per month at the time of writing) you have to request for your account. Once that feature’s been added to your account you do need to do some setup work. Here’s what you do:

  1. Pick VPN as the default connection.
  2. From the connection manager, go to settings
  3. Now add the following:
  • APN: Enter VPN.com ( usually defaults to internet.com)
  • Username: wapuser1
  • Password: wap
  • Dial number   *99#

Save this information, then go back to main page and set as your default. After that, getting into your VPN should be a breeze!

Reduce Rogers Mobility Billing Now

How to Fix Cell Phone Static With a New SIM Card

Mobile phone static can be caused by may factors,  including poor coverage area and issues with your handset. One often overlooked cause is the SIM card.

If you are experiencing issues with static on your cell phone try a new version of your SIM card before you either give up and purchase a new phone, or spend hours talking to Tech support.

If you’re a customer of Rogers Wireless in Canada, here’s how to identify the most up to date SIM card:

  • The newest Rogers SIM card version starts with 8930 2720 4000, followed by the next eight digits.
  • Older versions would be 8930 2720 3040 (xxxx xxxx) or 8930 2720 3030 (xxxx xxxx).

Checking to see if your SIM card’s causing static can save you hassle and expense down the road. Give it a try!