Surprise, Surprise – You Have Pay-Per-Use Charges

Having the right plan for your company’s mobile devices can hugely impact your mobile expense management. The right plan, can help reduce overage charges, or, in the case of features, pay-per-use features. What would happen if the features or plans you had in place, were to disappear?

Here’s the Situation:

While going over your company’s bills, you notice a user who would benefit from a higher messaging plan. You email your corporate rep with the change you would like to make and leave it at that. A couple days later you receive your confirmation from the carrier that the change has been made. 

The next month your receive and open your bill, then nearly die of a heart attack. Where you had expected to see savings from changing the plan, you are now seeing thousands of dollars in usage charges on the same line. Somehow the users data plan had been removed, and has been paying for the 200+ MB of usage at pay-per use pricing!  Maybe it’s a mistake you think.   [Read more...]