Business Best Practices Do Not Believe in Status Quo

August 17, 2011 By 1 Comment

Status Quo As A Best Practice Might Kill Your Business

 

Some businesses have the big guy as their competitor. Some have a whole bunch of competitors in a local block. Some businesses have so much competition, that its easier to say who the’re not competing with. However, our competitor tops them all! Our competitor is “status quo”. Yup, I’d rather say I’m competing with XYZ Company than to say – we don’t really have anyone that does what we do or the way we do it (TEM 360° Solution). At least you can compete with the other women/man. Ok, but this is not about me venting that I have no direct competition to speak of. This is really to discuss that viral disease that slowly gets a company called “Status Quo” and how to avoid it with best business practices. 

 

I want to share a story about a meeting I had several years ago, with Toyota and the manager of their mobile management team. [Read more...]

Filed Under: Cellular Customer Service, Cellular Expense Management, Communications Management Software, Cost Reduction, Telecom Audit, Telecom Expense Management Tagged With: , , , , , , , , , , , , , , ,

Activating a SmartPhone with NO Data Plan

August 10, 2011 By 1 Comment

Want a Smart Phone but do not want to subscribe to Data plan??

I was faced with a problem the other day with one of our clients – they wanted to get a Blackberry for a user – however – this user did not require a data plan. They wanted him to have a blackberry to keep all company hardware uniform for internal reasons –  however  - they were discouraged at the price of the hardware due to not having a data plan!

Example Rogers BB 9800 $99.99 on a 3 yr term with data – with no data plan the unit will be $424.99 on a 3 yr term  –  In order to oblige the client with desired pricing – and follow the system guidelines set out by the carrier –  we utilized the following solution!

[Read more...]

Filed Under: Blackberry Management, Cellular Expense Management, Mobile Device Management, Mobile Expense Management, Smart Phones Tagged With: , , , , , , , , ,

Horror Story of the Week: How Not to Do a Hardware Upgrade

August 8, 2011 By 4 Comments

Hardware Upgrade Mishap: Imagine yourself in this situation: 

 

You are faced with the task of getting a new employee a new phone and number. In order to keep costs down, you decide to recycle one of the old unused numbers on your account.  You Find a number on your bill that is showing no usage and has the user name of employee who is no longer with the company.  A quick call to the carrier customer service confirms that there has been no usage, so you go ahead with the upgrade and switch to a new SIM card. 

[Read more...]

Filed Under: Cellular Customer Service, Cellular Expense Management, Cost Reduction, Mobile Device Management, Mobile Expense Management Tagged With: , , , , , , ,

Turn Data Off While Roaming

July 25, 2011 By 2 Comments

Enjoy Cost Savings by Turning Your Data Off  While Roaming

This is really nothing new – however – very often forgotten about until your Cell Phone Bill arrives.

 

Although there are data roaming features that can be added through your carrier’s Cellular Customer Service before you travel –  using data can still be very expensive. Not to mention data usage is hard to judge – How do you know how much Data you will use while traveling or roaming?

 

If you are traveling with your smartphone and you do not want to rack up huge data roaming charges, it’s good to know that your handset has the ability to temporarily turn the data function off.

[Read more...]

Filed Under: Cellular Customer Service, Cellular Expense Management, Cost Reduction, Mobile Expense Management, Smart Phones Tagged With: , , , , ,

Text Messaging – Are you covered?

July 15, 2011 By 2 Comments

Did you notice any increased charges on your mobile billing lately?

 

Text messaging has gotten a little more expensive on two of the big Canadian three.

Bell Mobility and Rogers Wireless have now begun to charge $0.20 for text messaging outside of a text plan.

That means anyone who does not have text messaging included with their cell phone plan or as an added feature, or anyone who exceeds their number of allowed sent messages will be paying $0.20 for each text message.

 

This adds up quickly! [Read more...]

Filed Under: Cellular Expense Management, Cost Reduction, Mobile Expense Management Tagged With: , , , , , ,

Changes and Alerts Report – Premium Data Usage Alerts

June 24, 2011 By Leave a Comment

Do you have Premium Data Charges?

 

The Tele-Watch Changes and Alerts Report provides a great deal of information… but what should you know about Premium Data alerts?

Premium data comes in many forms, and can carry significant charges which are not covered by any plans offered from the carriers.

Some types of charges falling into this category are: [Read more...]

Filed Under: Billing Errors, Cellular Customer Service, Cellular Expense Management, Cost Reduction, Tip of the Week Tagged With: , , ,

Tele-Watch Communication Snapshot Report

June 16, 2011 By Leave a Comment

Tele-Watch Has A Report For That!

 

 

Just need to know how much you spent on mobile costs without sifting though bills, compiling complicated spreadsheets, and spending hours wanting to rip your hair out?

 

Tele-Watch has a report for that!

 

The Communication Snapshot report is a summary report of all wireless accounts in one place. [Read more...]

Filed Under: Cellular Expense Management, Mobile Expense Management, Tip of the Week Tagged With: , , , ,

Tele-Watch Charts and Graphs

May 27, 2011 By 1 Comment

Mobile Expense Management Charts & Graphs

A great way to get a view of what is happening with your mobile expense management is the Tele-Watch Charts and Graphs report.  It allows you to see a quick visual representation of wireless expenses.

 

The report brings up several comparisons of different aspects of mobile billing.

[Read more...]

Filed Under: Cellular Expense Management, Communications Management, Tip of the Week Tagged With: , , , , ,

Understanding the Mobile Year Summary Report

May 20, 2011 By 2 Comments

The Mobile Year Summary Report by Tele-Watch – A Time Saving Tool!

How frustrating is it to sit at your desk surrounded by months and months and months of bills, trying to find one specific user, on hundreds or maybe even thousands of pages of bills?

 

It’s a literal mobile bill needle in the haystack adventure. And lets face it, mobile bills aren’t always the easiest to understand, so once you finally find what you are looking for, you end up staring blankly at it for a while before throwing your hands up in frustration.

[Read more...]

Filed Under: Billing Errors, Cellular Expense Management, Communications Management Tagged With: , , , , ,

Mobile Detail by User Report

May 13, 2011 By 22 Comments

Access & Understand the Detail by User Report in Tele-Watch

View the Mobile Detail by User report in Tele-Watch and learn how it can make managing and optimizing your business communications so much more efficient.

 

Having the right tools will help you to stay on top of your Cellular Expense Management.

 

Subscribe to our RSS and stay current with the tips & tricks of  Tele-Watch Reports!

[Read more...]

Filed Under: Cellular Expense Management, Communications Management, Tip of the Week Tagged With: , , , , , , , ,
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