GILL Technologies Expands to Toronto

Toronto, ON, Canada: GILL Technologies (http://www.gill-technologies.com) announced today that it added an additional Telecommunications Partner office in Toronto, ON. The office will provide telecom expense management services, cellular cost auditing, client care, consulting and support to clients in the Greater Toronto Area and beyond.

The office joins other certified Telecommunications Partner offices in Central Ontario and the US. Each office offers a consistent standard in telecommunications auditing, cost reduction, customer support and procurement. The core GILL Technologies service reduces client telecommunications bills as a self-funded service. Fees come from a portion of the savings so that clients’ total expenses are always lower. In addition, GILL Technologies manages migrations to new carriers, service plans and hardware, and serves as a single point of contact for technical support. Client profiles range from small businesses to enterprise-level clients with complex telecommunications needs.

GILL Technologies Partners are independent business owners that are trained and certified to a common standard. This authorizes them to provide GILL Technologies’ expertise in internet, landline and mobile communications. Partners Marcus Vandenbrink and Richard Carroll manage their Toronto office under the GILL Technologies brand.

“GILL Technologies is very familiar with the Canadian telecommunications industry,” said GILL Technologies president George Gill. “We’ve always wanted more feet on the ground in one of our core markets. There’s a strong demand for our services in the GTA, where many companies need 24/7 mobile communications at competitive prices. Growing our business is all about saving them money, and with a Partner office close at hand we’ll be able to do just that.”

Interested parties can find out more about GILL Technologies’ services by visiting http://www.gill-technologies.com, emailing info@gill-technologies.com or calling 877-507-6988 toll-free. GILL Technologies accepts clients from across Canada and the United States.

About GILL Technologies

Established in 2000, GILL Technologies provides a “Total Communication Solution” for businesses of all sizes. Clients range from small businesses simply looking to save on their communications costs to large enterprises that want comprehensive solutions. Over 3000 clients across North America bear witness to the effectiveness of GILL Technologies’ products and services.

Find out more about GILL Technologies’ communications services through its no-risk, money saving Cost Auditing service at http://www.gill-technologies.com/CostAudit.php

The Mike Blackberry: Is It For You?

Telus’ Mike brand announced its adoption of the Blackberry Curve 8350i – one of the first new Mike phones in a long time. Telus uses the Mike line to sell phones with two characteristics. First, Mike phones are often more rugged than a standard mobile. Mike’s marketing emphasizes this with a “tough guy” ad campaign. The Curve 8350i isn’t really representative of this aspect. It’s a high end Blackberry, so even though it’s quality hardware we wouldn’t advise you to shove one in your back pocket while you do some heavy construction work.

The Curve does harness the other Mike draw, however, which is Motorola’s iDEN technology. iDEN allows the Curve to function much like a two-way radio over cellular lines. This means that users in the network can talk to each other instantly by pushing a single button – a feature called, appropriately enough, “push to talk.” Does this work with a Blackberry’s role as more of a sit-down tool? That depends on what you use it for. If you need total access to office resources, the Curve is about as good as it gets. It’s a premium item, but if you perform proper telecom cost audit procedures you may find yourself reaping the benefits of a better connected mobile workforce.

If you need to rapidly communicate on the move iDEN is for you. This makes it a great solution if you have a traveling sales force. One thing to watch out for, however, is how support for iDEN may change in the wake of Sprint’s 2004 merger with Nextel. Sprint/Nextel is currently the US’ biggest iDEN provider, but it plans to switch to competing CDMA technology by 2010. This doesn’t affect Canadian Mike customers directly but it might influence future commitment to the technology. In the case of the 8350i loss of iDEN doesn’t completely blunt the advantages, as the phone also features off-network walkie-talkie style communications. Americans interested in iDEN may want to give it a second thought, or ensure that they have a way to easily migrate their plans in a year’s time.

So these are the pros and cons. If you want a more in depth view, contact us and we can discuss it in terms of your own cellular expense management needs.

Data Caps and Cellular Expense Management

Data caps became a hot topic for Canadian iPhone users last year when Rogers announced their plans wouldn’t have the unlimited data privileges US iPhone owners enjoy. This was widely viewed as an abuse of Rogers’ effective monopoly. In response, Rogers rushed out a special, cheap plan for early adopters, but if you want an iPhone now, too bad: You can’t get that plan any more. Currently, the plans advertised on Rogers’ site have a 500 MB cap: paltry for a noted data hog like the iPhone.

Rogers seems to be gradually getting the idea that high end cellular customers know they’re paying more for no good reason, however; non-iPhone data plans have gradually improved, probably because unlike the iPhone, customers can take their business elsewhere. In the end, however, the key to managing cellular data expenses is the user. You need to track your data usage and select a plan accordingly. This is especially important if you go with something like Rogers’ Flex plan, where bumping even a bit over the threshold of one tier leaves you on the hook for a significant chunk of money.

Cellular expense management matters in these cases because an analyst is not only capable of looking at your usage trends, but comparing them to break points in pricing across multiple carriers. A Rogers plan might work for you if you’re regularly getting near, but not exceeding, the cap for a given plan. If you’re constantly bumping just over the threshold, however, it’s time to look elsewhere.When GILL Technologies gets involved, this is where we would manage a service migration in the background, ensuring continuity of service while we move you to a better plan (though sadly, we can’t migrate the iPhone to another carrier).

Remember: The best deal is no deal at all if you’re mostly paying for things you never use.

It’s Time to Add Headsets to Your Mobile Phone Fleet

Our cellular expense management services include uncovering hidden costs. I’m not just talking about parts of your service plan that could be better administered, but finding the right services and hardware for your needs. These days that means we’ll often recommend Bluetooth headsets as a standard accessory for the cell phones in your company fleet. There are two reasons for this:

  • More US states and Canadian provinces are banning hands-on cell phone use as time goes on. Since this is a recent development, enforcement will probably be more vigorous than you might think.
  • Hands-on cellular use really is dangerous. Headsets are cheaper than the price of a new company car after one of your distracted employees wraps the old one around a telephone pole.

Laws against driving while using the phone usually make exceptions for hands free devices and in any event, police are looking for the guy jamming one phone against his head while the other barely controls the wheel. Many states don’t have specific bans but they do have careless driving legislation that comes into effect if you commit a moving violation while you’re on the phone. If it appears the phone was distracting you you’ll face increased penalties.

Outfitting your business fleet with headsets should be mandatory if you expect employees to make contact while they’re on the road. You may not think you require this, but when in doubt perform this experiment: Instruct your employees to wait until they’re on foot to call you about everything, no matter how important it is. Try a week. If this disrupts business you’ll know that you’ve come to depend on road calls.

Fortunately, by picking the right source you can add reliable headsets at low cost. Our cellular customer service specializes in this kind of hardware procurement. Contact us to see how we can manage it for you.

Your Telecom Expense Management New Year’s Resolutions

If your phone bill hasn’t come in already you should probably be prepared to pay more than usual to ring in the New Year. That’s because usage tends to increase in the run up to the holidays. But should your phone bill really by that big? Just saying “It doesn’t look right” isn’t a good enough analysis to save you money. Instead, follow these resolutions to get to know your cellular phone and landline bills.

Shop for Plans Based on Your Usage History

If you’re not texting like crazy, maybe an unlimited texting plan is a waste of your money. If you’re constantly uploading pictures, checking email or moving business documents from your phone, upgrade your package for improved data. Look at multiple providers. There’s enough competition in the industry to ensure that at any given time, someone’s offering a deal that fits the way you use your phone.

Look for VoIP Plans near You

There are very few reasons why the average person shouldn’t switch to VoIP. If you live in a smaller community, outsourced 911 services and unreliable broadband connectivity are fine reasons to think twice. If you’re a business with complicated service needs you’ll have to study your options carefully as well. Otherwise, the savings speak for themselves, particularly if you have relatives on the other side of the country, which for VoIP users, costs them same as ringing the next door neighbor.

See If You’re Tripping over Internet Bandwidth Caps

One of the biggest unanticipated communications expenses is internet usage in excess of the cap on your broadband plan. This is an issue where tracking bills over multiple months is extremely useful, since bandwidth usage can vary tremendously. If your work needs lead to odd periods of huge data transfers you can tally an average across a period to see if switching to another plan would help.

Use a Telecom Expense Management Expert for Complex Business Needs

If you’re running a business and juggling multiple phones or telecom services don’t waste time you could be using to grow your business fretting over your bills. Hire us for telecom expense management for every service, including Internet and mobile phones. Our no-risk service never costs you more than you’d pay on your own. Best of all, our client care staff makes sure it works without you having to waste time on the phone with telecom providers.

Organizing Your Telecom Expenses

To manage your telecom expenses you need to understand them. To understand them, you need to define and classify them. For many businesses, doing this internally entails a great deal of data entry and specialized spreadsheet use. That’s why our communications management software specializes in helping management perform these tasks through an intuitive web interface. The following categories are useful to help any business understand its telecom expenses.

Hardware/Infrastructure Telecom Services: These are services that are categorized by the equipment needed for them to exist. From this approach, the fundamental services are landline Voice, Cellular and Internet, but this is evolving along with the technology. Smartphones currently represent a point of transition, creating a Cellular data category, but this is rapidly vanishing into core cellular service. Similarly, roaming wireless Internet seems to be a category in transition, attached to either static Internet Service or Cellular service depending on the carrier.

Vendor Defined Telecom Services: These services are at heart, line items on your bill. These are often sub-divisions of hardware-defined services. Cellular services include voice, texting and data. Landline services include local and long distance. Expect these to transform over time as the plasticity of data allows services to be divided in any number of ways.

Telecom Service Bundles: One vital part of telecom expense management is the ability to compare service bundles by individual service, so that we can migrate or modify agreements to produce savings. All-in-one bundles may be the right choice for consumers who want to avoid billing hassles, but companies need a more sophisticated approach to improve the bottom line.

Telecom Usage: Finally, to manage your bill you need to find out how the money’s being used. That means identifying patterns in your company’s telecom usage. You can do this by location to compare multiple sites, by department or even by individual, over monthly, quarterly, annual and even lifetime usage. You can’t intelligently save money until you know what you’re already spending it on.

As we said in the beginning, general applications like spreadsheets can help smaller businesses track all of these factors, but enterprise level companies, as well as companies with complex telecommunications needs regardless of size, should consider a professional telecom expense management solution that can define and sort information in these categories, so as to keep billing error-free and optimized for savings in all necessary services.

Talking Email on the Go: What’s the Best Option for Telecom Expense Management?

Speech recognition and text to speech applications have had a bad rap in the past because the technology was rushed out the door, before it was really ready. If you’ve been disappointed in the past, fear not: New applications work pretty well. The main challenge now lies in choosing the apps and hardware that work best for you. This is just one example of the everyday issues that telecom expense management professionals like us deal with.

Speech apps are a big deal nowadays because of the convergence of two things: email on smartphones and new restrictions against using your cell phone while driving. Getting on the phone while driving was always a bad idea, but in many jurisdictions it’s now illegal – but now, your phone is a business tool that if anything demands more attention, especially when you’re counting on real time email alerts to keep you posted on company events.

Let’s look at two ways Canadian customers can deal with this. The first is a new piece of hardware: the iLane. It’s a dashboard device that not only verbally alerts you when you have email and reads the email to you, but it can also be fully controlled with voice commands. You can even compose replies with your voice and verbally control other smartphone functions. iLane is currently compatible with the Blackberry OS, but the manufacturer promises support for other mobile email formats in the near future.

The iLane has some notable drawbacks – namely, its $599 price tag and $7.99 per month subscription fee. There are alternatives for more modest budgets, however. Rogers Nuance offers an impressive selection of voice command and text to speech features delivered entirely through software and network resources. Nuance allows you to perform 411 searches, send email add appointments and more with voice commands, and your phone will use its speaker to verbally reply. Like iLane, Nuance is compatible with Blackberry devices.

Nuance has limits; your phone’s speaker, microphone and other performance specs are limits to functionality, but the price wins, hands down. It only costs $6per month. Its service suite is probably not as complete as iLane’s, and you’ll want to play with it a bit to determine its range, volume and whether you want to use a headset for comfortable performance.

Ultimately, your choice would depend on what you need personnel to be able to do, how often, and the social role of the device in your office. Nuance may be the solution for most management staff, for example, while iLane might be the tool for executives on the move, all in the same firm. The choice is yours; the essence of telecom expense management is the ability to make that choice with superior information at your fingertips.

Cellular Expense Management for the Best Phone in the Universe

We here at GILL Technologies are excited at performing cellular expense management duties for the new pomegranate phone.* Click through the features (go through all of them!) to see why this phone goes above and beyond any previous high end mobile device on the market.

This is a great challenge for us because of the number of billing items a typical pomegranate phone will use. The average smartphone is all about a mix of minutes, texting, internet access and electronic pay per use features. With the pomegranate phone, we’ll have to be vigilant about additional translation languages, pay per view films and, of course, coffee sachets and shaving gel.

These line items will doubtless generate an epic number of billing errors and a number of extremely complicated plans – opportunities for us to find numerous ways to save our clients money, especially if they really like coffee.

* Yes, we know it’s a viral ad for Nova Scotia. But just imagine if it was real!

Will Windows Azure Fatten Your Telecom Expenses With Thin Client Thinking?

Every few years, software and hardware manufacturers team up to push thin client computing on consumers. Whenever this happens it reminds me of the 90s movie Singles, where one character, pushing his vision for luxury subways for Seattle, ignores the simple truth that keeps getting thrown in his face: “People like their cars.” People like their fat-client, autonomous PCs and devices, too. Now, thanks to the rise of high speed mobile data, Microsoft and others are sounding the call to thin clients again under the guise of “cloud computing.” Windows Azure is one of several such initiatives that promise flexibility and convenience . . . for a price.

The tricky part is the software as a service model built into Azure and other offerings. Do you really want to rent your office productivity software instead of buy it? Do you trust your connection enough to rely on external hosting for any sizable chunk of data? The fact is that you might now, since cell phones and push email have trained us to accept Internet-based services that boost the meager power of mobile devices. On the other hand, it’s yet another item on your bill, and you’ve got to trust that your provider’s giving you a secure, reliable set of services.

From a telecom expense management perspective I think it’ll all come down to a race between hardware and software. If smartphones experience explosive progress in local storage and processing there won’t be much need to rent from the “cloud” (or laptops, for that matter – they’ll probably converge). On the other hand, if software gets big enough or people learn to depend on ubiquitous document sharing they’ll need to plug into the services network. If these start to get hosted over wide-area networks providers will bundle and bill for them. Being telecom companhies, they’ll make billing errors – and we’ll catch them.

Will Android Make Expense Management Easier for Smartphones?

It’s not as smooth looking as the iPhone. The interface isn’t quite as fancy. Still the first Google Android based phone is here. The T-Mobile G1Â went on sale two days ago to largely positive reviews. Priced to compete with the iPhone, the question is whether its features and flexible pricing can compete with sheer Apple buzz. Naturally, from a telecom expense management perspective we’re interested in the pricing, but let’s get into the phone first.

T-Mobile’s marketing angle is simple. It distills the familiar desktop down to your screen and promises the same web surfing experience you’d get from a PC. In addition, the G1 comes loaded with popular Google applications. Notably, Google Street View aligns with how you’re holding the phone based on its built-in compass and accelerometer. Neat, but then again, Street View is often just used as a toy. The more interesting aspect of it is Android’s open standards commitment (and eventual open source release, say Google execs). This means that if consumers bite, the Android Marketplace for apps could explode with new widgets at a rate Apple could never hope to match with its own carefully managed, closed approach – if people can get past the G1’s brick shape.

For cellular expense management, one thing leaps out: T-Mobile actually lets you choose from a bunch of plans, while an iPhone sticks you with a tightly restricted set. This flexibility will give us a lot more power to keep G1 fees down, but the real breakthrough will come when other 3G handsets offer Android with a slightly downscaled set of features to drop into the lower end of the smartphone niche. These phones could serve as an alternative choice for corporate fleets that rely on Blackberries, assuming that push email client Funambol offers comparable service. Some will insist on Exchange for interoperability with the office, but open source means the price point can drop more rapidly once Android hits budget devices. At that point, some people will take a long, hard look at how they really use mobile mail, and whether the G1’s descendants would be the smarter choice.