Archive for the ‘Cellular Phones’ Category

Telecom services has become such a vast category that it’s difficult for non-specialists to even understand what they’re entitled to much, less manage services for maximum cost effectiveness. It’s no wonder that business communications costs are soaring, when managers would be hard-pressed to know exactly what they signed up for, and where employee errors, misuse or poor business intelligence as to company needs might kick their costs up a notch.

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Mobile management is more than just picking the lowest prices or the best handsets. Consider the case of Palm products.

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Telecom lifecycle management is a hot topic in companies with mid to enterprise level telecommunications needs ranging from wireless phones to landlines and internet. What is it? Why is it essential to modern telecom expense management?

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Every long time wireless user has encountered a “cursed phone.” One of the functions of complete mobile device management is to keep these experiences to a minimum and when necessary, get the unit upgraded or replaced as quickly as possible. We help clients with virtually every problem, whether they need information on how to use a service or have a more serious situation at hand, such as billing irregularities or a broken handset.

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Since 2008’s Advanced Wireless Spectrum Auction there’s been a great deal of excitement about new carriers coming in to compete with Canada’s “Big Three” of Bell, Telus and Rogers. This is sure to open up new telecom expense management opportunities and might just lead to lower prices overall for Canadians. With lukewarm competition at best, the Canadian wireless industry inflicted some of the highest prices in the developed world for core services, offering little advantage between carriers beyond occasional coverage considerations.

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Not all signal bars are created equal

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Mobile management is a mandatory part of any company that puts employees on the road. This goes beyond wireless cost reduction into the basics of day to day operations, including how and when staff make wireless calls in the field. Across Canada, these businesses need to wake up to a new requirement: hands free calling. Last year, PEI, Ontario, Saskatchewan and British Columbia all enacted laws against hands on wireless calls while driving. Here at GILL Technologies, we handle upgrades and procurements for clients through our ClientCare service. We pursue bulk orders through select suppliers to get the best prices on new hardware such as Bluetooth sets, but more importantly we know how to make the hardware fit with your phones, and whether you’ll need additional services (such as voice activation) to build a seamless solution.

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Mobile management is a swiftly evolving field, where effective solution providers need to stay aware of the latest business, technology and regulatory trends to offer the very best services. At GILL Technologies we need to do a little more than just pay attention to products and billing, however, because we also offer technical and service support through our ClientCare program, where people like Amy and Tara help clients with everything from setting up a new mobile phone to migrating entire fleets to new carriers.

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This is a great question, especially with the growing popularity of the iPhone (even among enterprise) and the current market captured by the Blackberry. There are a couple of things to consider when making this important decision, whether you’re jumping ship or a newbie to the smart phone arena. I’ve divided the comparison into two categories, first functionality,
and second cost, certainly not in any order of importance as there is weight for both. But before we look at these two comparisons, why is it such an important decision? Well simply put, your phone has become a critical part of how you do business. With the added capabilities and features coming into play it is becoming even more important all the time.

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