Horror Story of the Week: Roaming Issues While Traveling Abroad

Roaming Mishaps While Traveling Abroad – What Now?

smartphone speed mobile management

In your company, there are likely several employees who have or will need to travel abroad for work-related reasons. In all likelihood, they will need to take their company cell phone in order to take calls, receive emails and continue on with regular business while they are gone. In terms of mobile device management, this is generally  an issue-free occurrence, but what do you do if this happens:

 

You have a user who is travelling abroad, and soon after they were scheduled to land,  you receive a frantic email from them. Their phone does not work.  They are not able to make or receive any calls from where they are, and they have to be on an important conference call shortly which they cannot miss. 

 

You give the carrier a call to see if everything seems good on their end, and the rep you speak with tells you [Read more…]

Horror Story of the week: What Happens When You Are Sent the Wrong Replacement Unit?

Hardware Replacement Mishap – Imagine yourself in this situation:

In terms of mobile device management for your business, have you ever had to send a defective phone away for replacement? Generally the process is simple and the replacement unit is on your desk within a week or so.

What happens though if that is not the case?  Imagine yourself in this situation:

 

[Read more…]

What To Do If You Lose Your Mobile Device

Oh No – You’ve LOST your Cell phone / Smartphone/ Internet Stick – Now What?

 

If you have just lost, misplaced or have had your Blackberry, iPhone, Smartphone, Internet Stick (or any mobile device) stolen – the very first thing you should do is PANIC!

 

No Really – Just Kidding – Don’t Panic!

Seriously – the very first thing you should do is:

** Call your Carrier – Call your Carrier – Call your Carrier! **

[Read more…]

Activating a SmartPhone with NO Data Plan

Want a Smart Phone but do not want to subscribe to Data plan??

I was faced with a problem the other day with one of our clients – they wanted to get a Blackberry for a user – however – this user did not require a data plan. They wanted him to have a blackberry to keep all company hardware uniform for internal reasons –  however  – they were discouraged at the price of the hardware due to not having a data plan!

Example Rogers BB 9800 $99.99 on a 3 yr term with data – with no data plan the unit will be $424.99 on a 3 yr term  —  In order to oblige the client with desired pricing – and follow the system guidelines set out by the carrier –  we utilized the following solution!

[Read more…]

Having Hardware issues?

What to Expect With Hardware Issues!

troubleshooting wireless
Having your mobile phone broken is inconvenient to say the least.
However;
If you know what to expect it may lesson the frustration just a bit.
Here are a few things to look for,
A few Points to consider,
A few tips to lighten the frustration load.
Good Luck!

Turn Data Off While Roaming

Enjoy Cost Savings by Turning Your Data Off  While Roaming

This is really nothing new – however – very often forgotten about until your Cell Phone Bill arrives.

 

Although there are data roaming features that can be added through your carrier’s Cellular Customer Service before you travel –  using data can still be very expensive. Not to mention data usage is hard to judge – How do you know how much Data you will use while traveling or roaming?

 

If you are traveling with your smartphone and you do not want to rack up huge data roaming charges, it’s good to know that your handset has the ability to temporarily turn the data function off.

[Read more…]

How to Tether your Smartphone to the BlackBerry Playbook

Tethering your Smart Phone and BlackBerry Playbook!

For some, part of the perk of sitting down in your favorite coffee shop with your ‘For Here, Grande, Non-Fat, No Water, 180 Degrees, Chai Tea Latte’ is connecting your BlackBerry Playbook to the available Wifi network and browsing the web while you enjoy your drink. Your latte isn’t quite the same without perusing your recent emails or perhaps catching up on the latest celebrity gossip).  Best part is that you aren’t using the data included in your plan! (hmmm…. maybe now is a good time to download those large files…)

 

While connecting to Wi-fi is great, it may not always be convenient, particularly if you live in a more rural area( Wifi hotspots can be few and far between) or if you are on the move( while it might be nice, all day in the shop is probably not in the cards).

Since the BlackBerry Playbook was released in a Wi-fi version only, this might pose a problem for you.

[Read more…]

How To Dry Out a Wet Phone

Your Mobile Phone Got Wet – Now What?

 

You and your phone have become inseparable. It is an extension of your arm, of your self!

So when your cell phone ends up a little on the wet side (OK, a lot  on the wet side), you become desperate.

Don’t panic. You may be able to save your mobile phone yet.

 

Whether you dropped it in the lake, got caught in a torrential rain storm, or your loved one sent it through the wash, there may still be hope for your wet phone. Here are some tips that may help you save your phone.  [Read more…]

Traveling / Roaming Tips

Travelling Tips for you & your Smartphone!

 

Travelling is a big part of business these days, and let’s face it – none of us wants to be without our cellular phones.

 

Here are a few things that you may not have known about traveling with your phone, along with some helpful tips:

“Travelling With Your Phone This Summer”

In response to a comment on the video “Travelling With Your Phone This Summer”

The COMMENT was:
“Great! could you also talk about cell phone usage abroad and especially electrical converters and charging? I travel or support those who do and it gets dicey. The converter and adapter throws people, changing sims, which carrier and costs. I usually advise skype but that’s not for everyone. Explaining GSM, CDMA and whatever the Japan uses and my audience just turns glassy eyed.  Thanks! Keep up the good work.”