How to Back-Up Data on Your Blackberry

Backing Up Your Blackberry Data!

There are several reasons why you may lose data on your Blackberry and none of them are usually planned.

 

It is a good idea to back up the data on your Blackberry regularly to minimize the problems when something happens to your device. [Read more…]

How to Restore a Lost Icon on Your Blackberry.

Lost a Blackberry Icon – Now What?

 

It’s happened to us all. 

You are looking through your BlackBerry menu and suddenly you realize that you can’t find your email icon. You are sure you didn’t delete it, but the icon that was once there is now gone. 

How do you get it back?  [Read more…]

Cold Fingers: Touch Screen Compatible Gloves

Touch Screen Gloves – Who Would Have Thought?

Lately around here, it has been bitter cold. Now call me a wuss, but when it is 30 below, I don’t like to go outside period, let alone go outside without being bundled up with hats, mitts and scarf.  However, for some touchscreen owners, those nice warm gloves that you have on make it very hard to, say, answer a call without taking off your glove.

 

For those who still have resistive touchscreen phones, this may not be a problem. Because this type of screen is activated by the pressure you apply to it, you can still use it with your gloves on,  or for more accuracy a stylus.  However, this is an older technology, and newer phones often use capacitive touchscreen. [Read more…]

Setting up Wi-Fi at Home for your Blackberry

Have You Set-Up Your Wi-Fi at Home for Your Blackberry?

 

Most of us have wireless networks set up at home that allow us to connect our laptops, game systems and other Wi-Fi enabled devices to the Internet.

 Most newer models of BlackBerries have the ability to connect to Wi-Fi networks too (some capable models include the Curve 8520 & 9300, the Bold 9000 & 9700 series, and the Torch 9800),  however –  since most of us have data plans, what is the benefit of connecting to a Wi-Fi network at home? [Read more…]

How to turn off Data on a Blackberry

Avoid Blackberry Data Roaming Charges

Have you ever received high roaming charges while travelling internationally when you knew that you were being very careful? – You only sent 2 emails and had a plan that covered your voice usage!

 

Little did you know that having your data device turned on will incur data usage even if you are not doing anything. – Your Blackberry is still sending and receiving data whether you read or sent any emails. [Read more…]

Handsfree Options for Cellphones and Smartphones

Have you chosen your Handsfree Option?

While more and more areas are making talking/texting while driving illegal,  it is in good practice to not talk on your cell phone or text while driving.  

 

Lucky for us there are many options that allow us to still do what we need to do with our mobile devices while on the raod and still stay safe – Of course check your local laws for specific details –

 

Here are a few options: [Read more…]

10 Simple Steps to Blackberry Email Set Up to BIS Server

Blackberry Email Setup to BIS Server

Have you been given the frustrating task to set up blackberry email to a BIS Server or create a blackberry login? Have you been told by the carrier, that what was once available through their website, a channel to complete the setup, was no longer offered as Blackberry was no longer permitting the carrier to provide this. Whether we believe this or not, it certainly has caused allot of challenges for users.  The alternative for this, is setting up via the Blackberry itself, which can be challenging all on its own. So we cornered our ClientCare Team to give us the steps to make it happen in an easy step by step process. Below are 10 simple steps that as of this posting have seemed to do it for most users. Hope this helps.

 
How to set up email on Blackberry and create a Web Login from your Blackberry phone:

1. Push the Blackberry key to bring up the menu and go to Set up. Then Email Set up/ Email Accounts. It will connect to the service.
2. Read and agree to the Blackberry Service Agreement.
3. When it brings up the email options ( Yahoo, Gmail, etc. ) go to Other
4. Enter the Email and Password of your email account
      >You may get a message “ Invalid email address or Password. Verify your email address and password. If the error persists please contact…..” Hit  OK and it should bring up a link “ I will provide email settings”
5. Make sure the POP/IMAP option is hilighted, confirm the email address and password. Enter you email server ( get this from your IT Manager or email provider ) and the username for the server  then hit continue
6. The next screen should be a confirmation screen, saying that the set up is complete. You should start receiving emails on the phone.

 

not quite done though….
 
7. Return to the setup screen and got back in to the email setup up. You should see the email that you just set up. Hit the Blackberry key to bring up the full menu, then select “Create User name” . You will get a screen advising you that this is a permanent change and the steps required. Hit Continue.
8. This will bring up the login screen. Enter a user name and password
9. You will have to validate the email account by putting the email password in again. Once done you should get a screen saying that the password was successfully validated.
10. The email is now successfully set up and you can exit out of the set up screen. Take a break you’ve earned it!
 

Now for fun – watch the video – which has a mind blowing statistic at the end. We think you’ll like it. Enjoy and don’t forget to subscribe to our blog for weekly Tip of the Week Updates!

 

 

 

 

[Read more…]

Wireless Telecom Services and Hidden Costs

Telecom services has become such a vast category that it’s difficult for non-specialists to even understand what they’re entitled to much, less manage services for maximum cost effectiveness. It’s no wonder that business communications costs are soaring, when managers would be hard-pressed to know exactly what they signed up for, and where employee errors, misuse or poor business intelligence as to company needs might kick their costs up a notch.

Smartphone wireless cost management

How much is your Droid or Milestone phone really costing you?

Let’s take a look at five potential hidden expenses:

Apps: Smartphones have given rise to a new source for hidden costs: phone applications – or apps. iPhone, Android and upcoming Windows 7 Phone apps will not only cost money to download and install, but may make it possible for employees to eat up their data allotments at an alarming rate through services like streaming audio and video – and in most cases, these uses aren’t exactly “business critical.”

Overage: If you don’t understand your data needs, you may choose a plan that’s provides too little data per month at a preferential rate. Once employees exceed the data allotment, you’ll pay the heavy fees charged for data above the monthly threshold. Only accurate telecom audits can track your data usage, track it to business activities, and determine your true data needs.

Service Use Outside of Plans: Of course, if you don’t have a data plan at all, opening a web browser will lead to heavy metered charges. Sending texts without a text plan can be similarly expensive. In many cases, phones can still perform services you didn’t add to your plan, but instead of plan fees to need to pay much higher per use charges. Avoid the temptation to use a service that isn’t in your plan “just once or twice” and see if you can get the ability to occasionally use it removed completely.

Tethering Charges: Watch out for this if you have particularly tech-savvy employees. Almost any modern phone can be converted to a modem, but this is most easily done with 3G and better handsets. Unfortunately, most carriers charge an additional fee for tethering above and beyond standard data charges, so what looks like an innovative way to connect and get things done may end up proving to be extremely expensive.

Telecom expense management will not only help you understand your entitlements, but will show you what you really need and where trouble spots in your billing might appear. Contact us to see how we can get you started with an initial audit.

Are You Getting the Best Internet Speed on Your Smartphone?

smartphone speed mobile management

Not all signal bars are created equal

Many people think their mobile device determines how fast their wireless Internet’s going to be. Phone manufacturers emphasize this by highlighting new hardware and software, such as the iPhone 3GS (according to Steve Jobs, the “S” stands for “Speed”). But your smartphone is only part of the equation when it comes to speedy web page loads and data transmission. If your company’s mobile management plan relies on high speed data transfer you need to consider what your phone will be able to do.

Your carrier’s network is the ultimate limit on data transfer speeds. A fast phone will still slow down on an older network.

How do networks and phones interact to determine your data transfer speed? We field questions about this every day. Let’s answer a few for you now.

Would the data on my Blackberry be slower than on an iPhone or Android phone?

Older Blackberries and phones are limited to slower networks, so if you’re on the second or third year of a contract you might be stuck with legacy technology such as the EDGE network. Newer Blackberries along with iPhones and Android handsets can use faster 3G networks such as Bell and Telus’ HSDPA, but there’s a catch: You need to be in range on the newer network.

In many areas you’ll be stuck with EDGE or other slower protocols, ultimately defaulting to basic GSM with no data access at all. New phones will still work, but at a reduced speed. Make sure you know your area’s coverage before you count on high transfer speeds.

What about Wi-Fi?

Some smartphones (including the iPhone – check the model of any phone you plan to get) can also connect to nearby Wi-Fi hot spots. Some carriers (such as Bell in Canada) operate Wi-Fi in busy areas. Otherwise, you can make use of Starbucks, home Wi-Fi, work Wi-Fi and other options. The great thing about Wi-Fi is that it doesn’t count as data transfer through your phone for billing purposes and it’s fast. The disadvantage is that older phones can’t connect through Wi-Fi, and it may not be available in all areas.

How can I tell what degree of coverage I have in my area?

First thing’s first: Ask carriers about their coverage in areas you plan on using your phone before you sign a contract! Once you have your phone out and about, the display will show what type of connection is available. This will normally display as follows:

3G: Indicates a 3G connection is available. This will only appear on 3G capable handsets.

EDGE: Indicates a slower EDGE (2G) connection is available.

edge (“lowercase edge”): Indicates only a GSM connection is available, with no data transfer.

Wi-Fi Symbol: The Wi-Fi symbol appears in Wi-Fi capable phones in range of a nearby network. You will be prompted to enter login information for any unfamiliar network. You can sometimes set up familiar networks (home, work) to connect automatically.

We hope this clears up some confusion and helps you find plans with the best data transfer speeds.