What to do When You’re Not Eligible for an Upgrade.

Ineligible for Upgrade – 5 Tips to Reduced Cell Costs!

 

Is one of your fleet’s cellular phones broken, worn out, malfunctioning, or just completely not working?

Lets face it cell phones just do not seem to last the full -2 or 3 years of the contract – when you would normally be eligible for upgrade.

However – don’t despair. There are a few things that you can often try – so that you can avoid having to pay the full price of the replacement costs of new hardware.

[Read more…]

Cellular Customer Service Tips

I am sure that everyone has at one point in time experienced first hand a mobile customer service horror story when having to deal with their cellular carriers.

 

We know that dealing with Mobile Carriers is not always a positive experience! However – if you are prepared, know what to ask the Cellular Customer Service Representative and have a general idea of what to expect – it does not have to be all negative.

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Horror Story of the Week: When Devices Won’t Connect.

4 Steps to Solving Cellular Device Connection Issues

Does your company’s Cellular fleet include mobile Internet Devices?

 

Imagine a situation like this:

You have just ordered a new Internet device for an employee, and are about to set the unit up. You take it out of the box, pop in a SIM, turn the device on, get it set up on your computer and open your Internet browser.  

 

Except you aren’t able to connect.

 

You check your new device, it’s on, and your computer detects it, so you try again, this time keeping your eye on the device. 

There is a glimmer of hope when the “connected” light comes one, only to be immediately squashed when it goes out a second later. [Read more…]

Knowing the Ins and Outs of Your Mobile Carriers

Do You Know the Ins & Outs of Your Mobile Carrier?

Knowing the ins and outs of the Mobile carriers that your organization uses, is always the best way to beat them at their own game. I am sure that you have at one point in time had a very frustrating call to a Mobile carrier that left you angry and pulling your hair out!

You are not alone. This happens to the best of us – however – knowing the ins and outs will help you with your quest for cost reduction &  control of your mobile expense management.

[Read more…]

Horror Story of the Week: Replacing Broken Hardware

Replacing Broken Hardware – Imagine yourself in this situation:

Say you have just done a hardware upgrade for one of your employees. They have new hardware and are in a new contract. Normally this process is simple. You pass off the hardware, get their email switched over, if applicable and send them on their merry way.  But what happens if your simple process, ends up being not-so-simple?

Imagine yourself in this situation:

You have just passed off new hardware to an employee. After a quick set up, you send them on their way and you return to what you were doing and don’t think much about their phone again. That is until you get a call. The employee has a problem with their phone. [Read more…]

Handset Insurance Programs

Know What you’re getting with Handset Insurance!

Handset protection programs seem to be available in some way shape or form through most of the North American carriers however each one is different and some are not as good as they may sound – so do your due diligence!

 

Before you decide to purchase an insurance or protection plan from any Cellular Phone carrier make sure that you read the fine print of what is covered and what is not , among the standard legal garble including incidents caused by Terrorists some plans also exclude things like – Abuse, misuse, or intentional acts as well as scratches or incidents that were caused by computer viruses leaving lots of  loop holes to refuse replacement.

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Horror Story of the Week: Roaming Issues While Traveling Abroad

Roaming Mishaps While Traveling Abroad – What Now?

smartphone speed mobile management

In your company, there are likely several employees who have or will need to travel abroad for work-related reasons. In all likelihood, they will need to take their company cell phone in order to take calls, receive emails and continue on with regular business while they are gone. In terms of mobile device management, this is generally  an issue-free occurrence, but what do you do if this happens:

 

You have a user who is travelling abroad, and soon after they were scheduled to land,  you receive a frantic email from them. Their phone does not work.  They are not able to make or receive any calls from where they are, and they have to be on an important conference call shortly which they cannot miss. 

 

You give the carrier a call to see if everything seems good on their end, and the rep you speak with tells you [Read more…]

Horror Story of the week: What Happens When You Are Sent the Wrong Replacement Unit?

Hardware Replacement Mishap – Imagine yourself in this situation:

In terms of mobile device management for your business, have you ever had to send a defective phone away for replacement? Generally the process is simple and the replacement unit is on your desk within a week or so.

What happens though if that is not the case?  Imagine yourself in this situation:

 

[Read more…]

What To Do If You Lose Your Mobile Device

Oh No – You’ve LOST your Cell phone / Smartphone/ Internet Stick – Now What?

 

If you have just lost, misplaced or have had your Blackberry, iPhone, Smartphone, Internet Stick (or any mobile device) stolen – the very first thing you should do is PANIC!

 

No Really – Just Kidding – Don’t Panic!

Seriously – the very first thing you should do is:

** Call your Carrier – Call your Carrier – Call your Carrier! **

[Read more…]

Having Hardware issues?

What to Expect With Hardware Issues!

troubleshooting wireless
Having your mobile phone broken is inconvenient to say the least.
However;
If you know what to expect it may lesson the frustration just a bit.
Here are a few things to look for,
A few Points to consider,
A few tips to lighten the frustration load.
Good Luck!