Archive for the ‘Telecom Expense Management’ Category

With all of todays technology there is really no reason why telecom costs need to stay in the red. Skype is an immediate technology that can reduce International calling costs as noted by TechCrunch "Skype now accounts for 12% of all international calling minutes". Businesses and individuals can immediately reduce costs with nothing more than a technology change. In fact to incorporate all internal communication a company will not only benefit from reduced long distance over all but improved efficiency too. If there is any negative to incorporating Skype it would be in the quality of the call. This is always a concern whenever you begin to implement any VoIP solution. Internally we at GILL Technologies have found the call quality to be excellent 9 out of 10 times. The 10th time is not a big deal when considering businesses have become accustomed to lower quality of service (QOS) primarily due to the adoption of cell phones, being the primary communication tool for many. (A great reason for cell phone expense management – ok a plug). That being said I would recommend a gradual adoption to test the networks and overall satisfaction. Implement the service for internal calling to start, then expand into service calls. Once you are confident in the services (if that time comes) then unleash the full power and incorporate all calling. There is nothing worse than worrying about call quality when making a call, so build the comfort level. Prior to implementation; however, there are some guidelines that should be implemented and followed. Some things to consider are:

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Mobile management is a swiftly evolving field, where effective solution providers need to stay aware of the latest business, technology and regulatory trends to offer the very best services. At GILL Technologies we need to do a little more than just pay attention to products and billing, however, because we also offer technical and service support through our ClientCare program, where people like Amy and Tara help clients with everything from setting up a new mobile phone to migrating entire fleets to new carriers.

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So another year has passed and a new one just begun filled with new opportunities, but survival is the one we focus on. We must justify our roles and the easy target is our communications – for with no communications – there is no business. Present day communications management has become far more complex, the costs have escalated, and day to day management is potentially the most painful part of all. As we sit around the data room, we wonder if there will be a day again where we can be the heroes we once were – in charge of all that RAM, Routers, and terminals. Enjoying our superiority of technology; however, before we get too lost in all our memory bliss, tonight is a special night– a new decade and a new fiscal year is upon us. Budgets, efficiencies, new technology, and growth all in front of us but unlike other decades past we wonder exactly what the future holds. Fear not for tonight is a special night; tonight your IT Departments will be visited by three ghosts. The first, the ghost of technology past, followed by the ghost of financial reality preparing us for the ghost of leadership tomorrow. Read the rest of this entry »

As we cover the official release of Tele-Watch, our comprehensive mobile phone management and general telecom expense management solution, we want to get down to brass tacks and tell you exactly why it works for existing clients (who’ve been using Tele-Watch in various forms over nearly three years of development) and why it can work for you. Let’s look at three of the ways Tele-Watch’s telecom savings software, experts and ClientCare staff routinely save clients up to 50% on their wireless costs.

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This is a great question, especially with the growing popularity of the iPhone (even among enterprise) and the current market captured by the Blackberry. There are a couple of things to consider when making this important decision, whether you’re jumping ship or a newbie to the smart phone arena. I’ve divided the comparison into two categories, first functionality,
and second cost, certainly not in any order of importance as there is weight for both. But before we look at these two comparisons, why is it such an important decision? Well simply put, your phone has become a critical part of how you do business. With the added capabilities and features coming into play it is becoming even more important all the time.

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For nearly a decade, GILL Technologies has provided telecom savings and management solutions for businesses of all sizes, from international enterprise to smaller ventures. We specialize in controlling wireless costs. As telecom has evolved we’ve developed new and improved services, and now we’ve taken the next logical step: Tele-Watch.

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Why has a communications management firm that has offered telecom solutions for a decade decided to offer its proprietary management software on a free trial? It’s hard for me to write the answer without sounding like an advertisement, especially since as I write the reasons, it sounds like an ad to me – but that’s not the case. It all has to do with the evolving business climate in the US and Canada. We’ve adapted to it and want to help other firms do the same.

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It looks like recent activism about telecom fraud is having some effect. If you’re a Rogers telecom customer you probably got a letter entitled “An Important Message from Rogers” with your bill this month. Subtitled “Helping to protect your business from telecommunications fraud,” the letter certainly starts out on a positive note. We’re in the business of telecom expense management and cost reduction services, so the fraud issue – and resolving it so that our clients avoid paying fraudulent charges – is very important to us. Let’s see how Rogers is helping us. (Get the letter and read along if you have it!)

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With its carrier-exclusive plans and heavy data usage, Apple’s iPhone represents a special challenge for telecom expense management. If you’re looking at it from the a global point of view as part of a wireless fleet there are a number of tactics professional auditors can use to make sure the iPhone has the smallest possible impact on fleet billing. Individual users may seem to have fewer options, but in their case it all comes down to using the iPhone intelligently. Let’s look at four ways to keep your costs to a minimum.

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NOTE: On September 21, 2009, GILL Technologies President George Gill sent the letter below to John Traversy, the Executive Director of Telecommunications at the CRTC, concerning the onerous costs end users bear over telehacking-related charges. We believe it is part of our role as a telecom expense management firm to help protect clients from all unnecessary charges, including those stemming from third party fraud, an issue we’ve covered in the past.

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