Archive for the ‘Uncategorized’ Category

Please note that our offices will be on vacation until January 4th, 2010. Until then . . .

In a mobile industry which is plagued with high “churn” rates between competitors and changing sales people like a swinging door, it is understandable why you should be cautious when it comes to making dramatic carrier change decisions. However, caution is sometimes not enough. We have many situations where we are dealing with current clients and prospective clients who have been promised the world when it comes to carrier services. The biggest promise of all is savings on the wireless cell phone plans. Come to our network and save X%.

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Why has a communications management firm that has offered telecom solutions for a decade decided to offer its proprietary management software on a free trial? It’s hard for me to write the answer without sounding like an advertisement, especially since as I write the reasons, it sounds like an ad to me – but that’s not the case. It all has to do with the evolving business climate in the US and Canada. We’ve adapted to it and want to help other firms do the same.

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It looks like recent activism about telecom fraud is having some effect. If you’re a Rogers telecom customer you probably got a letter entitled “An Important Message from Rogers” with your bill this month. Subtitled “Helping to protect your business from telecommunications fraud,” the letter certainly starts out on a positive note. We’re in the business of telecom expense management and cost reduction services, so the fraud issue – and resolving it so that our clients avoid paying fraudulent charges – is very important to us. Let’s see how Rogers is helping us. (Get the letter and read along if you have it!)

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Mobile carriers across the US and Canada are pushing “internet sticks” – USB modems that provide access over their data networks – as a major new product. In Canada, all three major carriers (Bell, Rogers and Telus) provide internet access via the stick. Rogers’ “Rocket Mobile” is probably the best known promotion in Canada – but does it and other internet sticks stand up to a rigorous wireless cost audit?

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Remote call forwarding is a convenient feature offered by virtually every major carrier in Canada and the US. It does exactly what it sounds like it does: relays your call from one number to another.  Prices change from carrier to carrier but in general, it’s an economical choice within a bigger telecom cost audit strategy.

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Last month the FCC drew up policy guidelines that strongly favored net neutrality: the principle that providers should not block or impede legal internet traffic. This is an important principle for users on several fronts. Without strong net neutrality an ISP might censor websites, or slow down data transfer speeds because it dislikes particular traffic patterns. Net neutrality keeps the internet working properly – at least in the US.

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With its carrier-exclusive plans and heavy data usage, Apple’s iPhone represents a special challenge for telecom expense management. If you’re looking at it from the a global point of view as part of a wireless fleet there are a number of tactics professional auditors can use to make sure the iPhone has the smallest possible impact on fleet billing. Individual users may seem to have fewer options, but in their case it all comes down to using the iPhone intelligently. Let’s look at four ways to keep your costs to a minimum.

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The big news in Canadian mobile telecom this week is the end of Rogers’ monopoly over the iPhone. In about a month all three major Canadian providers (Bell and Telus join Rogers) will offer it, begging the question: Is it going to get any less expensive?

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Mark October 26^th, 2009 on your calendar, because that’s the date where you’ll no longer be able to use a handheld mobile phone in your car. This will have a major impact if your sales and service staff or other personnel are expected to keep in touch on the road. They need the tools to talk to you without breaking the law.

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