Five Problems to Control with Telecom Expense Management

How does telecom expense management save you money? Any fleet of phones can accumulate cost inefficiencies. Some of these happen because of the way carriers bill customers. Others stem from making less than optimal choices about cell phone plans, long distance billing and other telecom services. Here are five common issues that a professional telecom cost audit and expense management program can remedy. Â

Billing Errors: Analysts estimate that billing errors alone can add 6%, 8% or more to your communications costs. These errors are hard to detect; it takes an expert to tell whether many fees have been legitimately added or properly calculated. GILL Technologies performs a thorough examination of your company’s billing as part of your initial audit, and stays on top of your bills to head of future errors.

Excess Minutes and Data: Our Tele-Watch communications management software is an important tool to show you exactly what your needs are. In many cases, people opt for attractive looking plans that offer a large amount of voice minutes or data, but when they fail to use them, these plans end up making their bills larger than they would have been if they’d picked a plan that represented their true usage. We can help you discover what your real communications needs are and adapt your choice of plan and carrier to match.

Hardware Costs: Is the plan that subsidizes your hardware costs really saving you money? What’s the right smartphone for you? What are the advantages of buying a cell phone outright? Where can you get inexpensive headsets? We can answer all these questions so that you only purchase the most cost-effective hardware. Our telecom customer service and procurement team will not only help you pick a solution, but can order the hardware on your behalf, often with a significant savings thanks to preferred relationships with select suppliers in North America.

Inappropriate Usage: Tele-Watch doesn’t just help you understand your company’s needs, but lets you see exactly how much every department and individual in your business uses company resources. When your employees know that you have this information it deters inappropriate usage, and when you need to act, you have all the data to define the issue in dollars and cents. Doing it this way is the path to responsible management that minimizes confrontation.

Roaming Fees: When you leave your carrier’s coverage area do you have reasonable roaming fees? Do you have a choice? If you’re a heavy roaming user we can help you find a carrier that offers the best prices for the areas you expect to visit. Furthermore, our telecom customer service team can help guide you when you visit Europe or another part of the world with different telecom standards. You’ll be able to go virtually anywhere without losing contact.