Five Reasons to Get Third Party Cellular Customer Service

How many times have you waited on hold with customer support? How many times have you recited an account number, re-explained your plan and information and generally wasted your time? How many times have you asked yourself if there’s a better way?

Well, there is a better way. That’s us, specifically the cellular customer service that comes with our cellular expense management services. We don’t just do the math to save you money. We want you to feel better about your cell phone plans, regardless of carrier. That’s why we feature dedicated customer support. Let’s look at five reasons why using us as a third party beats using standard carrier support.

We Fix Billing Errors: That’s part of our cellular expense management service, but it’s also a customer support issue. Have you ever tried to contest a suspicious bill with your provider? If so, you know how annoying it can be. We not only fix errors, but we find them for you in the first place.

We Know You: Tired of answering the same questions over and over again? Once you hire use to manage your cellular service you won’t have to. Our representatives get a chance to know you and don’t have to run you through a one-size-fits-all set of technical questions.

Multi-Carrier Support: You never have to call more than one number. We’ll deal with every carrier and service you use on your behalf. And since you’ll have a telecom expert dealing with carriers on your behalf, you don’t have to worry about calls being diverted or stalled.  We don’t allow it. If there’s a solution, we find it.

We Work for You – Not Them: Carrier-based support focuses on minimizing their cost. Our service focuses on getting you the best support. The difference is a simple and powerful one. We’ll pursue options like replacement handsets and service credits that carriers are reluctant to provide.

You Save Staff Time and Hassle: When your staff spends time on hold with a carrier that’s time they aren’t spending moving your business forward. Sign up with us and replace 20 minutes on hold (and then answering useless questions) with a five minute chat with someone who knows you, wants to help you and fights to get you the best deal. Which do you think is better for your business?

Did you know that you can get this at NO extra cost compared to what you’re paying now? As part of our telecom expense management services all of these benefits are part of a self-funded service. That means you only pay a portion of what you save – if you don’t save, you don’t pay. Get a free cost audit to start, and see how much better your savings and service can get.

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