Having Trouble Setting up a Rogers Rocket Stick to a VPN?

Rogers Rocket mobile internet sticks are "plug and play" devices that let you browse the web from pretty much anywhere your Rogers phone would work. You don’t need to set them up for most types of Web browsing – just plug them in. Unfortunately, there’s one exception: Virtual Private Networks, or VPNs. Unfortunately, VPN access is now an added service (another $10 per month at the time of writing) you have to request for your account. Once that feature’s been added to your account you do need to do some setup work. Here’s what you do:

  1. Pick VPN as the default connection.
  2. From the connection manager, go to settings
  3. Now add the following:
  • APN: Enter VPN.com ( usually defaults to internet.com)
  • Username: wapuser1
  • Password: wap
  • Dial number   *99#

Save this information, then go back to main page and set as your default. After that, getting into your VPN should be a breeze!

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Comments

  1. RT @GILL_Tech: Having Trouble Setting up a rocket stick to vpn http://bit.ly/dv8w0b

  2. Poindexter says:

    Uh, any hints where these settings might be found??

  3. Is there a different process with the Rocket Hub? It’s like a rocket stick except it acts as a wireless router and is configured through the web interface like a router. The web interface does have options like APN, Username, Password, but no Dial Number. The APN is defaulted to: fixed-isp.apn. I have purchased the VPN service from rogers, but they didn’t tell me that I needed to change anything. It’s not working yet though. Maybe I need to wait a day or so? Any advice?

    • Seems that the rocket hub will not always work with a VPN according to Rogers apparently a 70% success rate.
      if you add the VPN feature and it still is not working you may be in the 30%.
      you could call Roger Rocket hardware tech support to make sure they just did not set up the feature incorrectly
      866-931-3282

    • According to a rogers network technician they are scheduling training for their phone staff in the near future, but for the moment, most of the assistance you will receive from rogers is unqualified.

      Best of luck finding the one guy at rogers that actually knows what they’re doing! lol

    • Jared L says:

      Settings for Rocket Hub are as follows: APN: vpn.com
      Username: wapuser1
      Password: wap

      Typical settings for all rocket hubs that require a vpn connection. Unfortunately I am in the %30 that it will not work for.

      • Amy Prete says:

        have you checked with your carrier that you have the VPN access feature on your account?

        • Jared L says:

          That is why you input those settings for vpn access. Or are you talking about something else I’m not aware of?

      • I thought I was part of the 30% also but after looking into my VPN client’s settings I managed to make it work after disabling DPD (Dead Peer Detection). I found this setting under Advanced IPsec Options.

        Now it works even without the use of the VPN profile (additional monthly cost)

        • Mark Williams says:

          Hi Pierre,
          Are you talking about the RocketHub stick or the 3G Router. I’m looking to use the 3G10WVR2 RocketHub router with our company’s VPN, but I am looking for another who may have got it working. I understand one requirement is upgrading to a STATIC or PUBLIC IP. Any details would be greatly appreciated. – Mark

  4. As Amy said, after creating this profile, VPN for sure is connecting like a breeze.

    I have got three Rogers sticks and it work on all three of them.

    Thanks Amy.

  5. Having trouble setting up Rogers Rocket stick to a VPN? | Telecom Expense Management http://ow.ly/3cAZg

  6. Thank you for the tips. I was having hard time configuring my VPN..

  7. Does anyone know if Local Admin privliges are required? I have several installations and am being told that unless they’re Local Admins, they can’t connect.

    • You would need local admin access to set the device up however the user of the device would not need to have local admin access to use.
      I hope this answers your question

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  9. Anonymous says:

    1) For my issue, I did not need VPN services (Public IP) and was able to get away with saving on my $5 monthly fee and keeping a NAT IP

    Create a new profile using Dial-up and not WWAN

    If you have a LTE rogers stick you put LTE at the beginning of the APN, otherwise it’s just internet (or internet.com) and use 3G

    Change the APN from internet to ltepublicip.apn

    phone number will be *98*1# <- default

    This fixed our Cisco VPN error 414 failed to connect over TCP (using port 10000)

    It's working now.

    Good luck, I spent over 3 days with Tech support.

    • Anonymous says:

      My apologies.

      The APN correction.

      For LTE without Public IP (VPN service)
      lteinternet.apn

      for LTE with Publick IP
      ltepublicip.apn

      • Hi,
        I subscribed for the Public IP address to be added to my Rogers rocket stick, and as suspected, I cannot use the VPN connection for work.
        I tried to change the APN settings under “Profile” in the Connection Manager provided by Rogers, but it’s not editable.
        Any suggestions?

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  1. […] Having Trouble Setting up a Rogers Rocket Stick to a VPN? – Rogers Rocket mobile internet sticks are "plug and play" devices that let you browse the web from pretty much anywhere your Rogers phone would work. […]

  2. […] Having Trouble Setting up a Rogers Rocket Stick to a VPN? – Rogers Rocket mobile internet sticks are "plug and play" devices that let you browse the web from pretty much anywhere your Rogers phone would work. […]