Horror Story of the Week: How Not to Do a Hardware Upgrade

Hardware Upgrade Mishap: Imagine yourself in this situation: 

 

You are faced with the task of getting a new employee a new phone and number. In order to keep costs down, you decide to recycle one of the old unused numbers on your account.  You Find a number on your bill that is showing no usage and has the user name of employee who is no longer with the company.  A quick call to the carrier customer service confirms that there has been no usage, so you go ahead with the upgrade and switch to a new SIM card. 

Moments later you get a frantic call from one of your employees. Their phone has all of a sudden stopped working. When he gives you his number, your stomach drops. His number is the one that you just upgraded! 

 

After a few frantic phone calls, you get it sorted out, find another number, and get the upgrade and SIM card changed again. Again, your phone begins to ring. You brace yourself. It is another user. Their phone has mysteriously  stopped working. You don’t even want to ask, but get his number, only to find out it was the number your had used for the upgrade the second time. 

 

A few more frantic phone calls, and the second user has his phone again, you have found a third number for the upgrade. Hesitantly, you go ahead with the upgrade a third time, and change the SIM, and wait, staring balefully at the telephone. It rings as if to taunt you. You feel like bashing your head against the wall. If this is another user, you give up! The new guy can do without a phone! Finally you grab the phone and answer it…… and it is your mother. 

 

In terms of business, a problem like  this equals lost time and money, not to mention the mountains of frustration that both you and users have to endure. Hopefully this is a situation that you will be fortunate enough to avoid, but what do you do if you find yourself in this predicament?

  • Switch back SIMs:

Call your carrier customer service and switch back to the original SIM card. This will get your user back up and running again. Unfortunately, you will have to toss the SIM card that you activated. Because they can only be used by one number, you will not be able to reuse it.

  • Reverse the Upgrade:

Once you have switched the SIM’s back, explain what has happened and get the carrier to reverse the upgrade. Double check with them to make sure that you are not going to get charged any cancellation fees.

Once you find another number, you can continue with the upgrade on it, and switch the number to a new SIM.

 

Don’t want to find yourself in a situation like this? There are a few preventative actions that you can take:

  • Call the user:

While it may seem like a no-brainer, calling the user is a pretty effective way of finding out if the number is being used. Even if it goes to voicemail, chances are you will be able to find out who is using the phone by the greeting. If you still aren’t sure and the upgrade isn’t urgent, leave a message. If no one gets back to you in a couple days, then chances are the unit isn’t being used. Follow up with the carrier customer service to confirm if there has been no usage.

  • Keep a list:

User names are not always up to date with carriers. The easiest way around this is to make and update a list of active numbers and users. At a glance, you will be able to see who has what phone, and if there may be any spares kicking around. The key to this is to keep the list updated. If the list is not actively updated, then it becomes useless, and a problem like this one is more likely to occur.

 

While an issue like this one is not common, a little preparation never hurts when facing an issue like a hardware upgrade mishap. Whether you have someone to help you, or if you are faced with the task alone, knowing how to quickly resolve the issue is a great asset to your mobile expense management.

Comments

  1. Thanks for the helpful information! We wouldn’t have found this kind of on my own!

  2. How Not to Do a Hardware Upgrade | Telecom Expense Management http://ow.ly/61PCX

Trackbacks

  1. […] see if any other cell phone numbers on the account are eligible for an upgrade. Sometimes you can use another mobile number in your fleet to get the needed new hardware for the discounted price – then just switch the […]

Speak Your Mind

*

Please enter verification word *

%d bloggers like this:

74-343 dumps 77-888 exams 98-361 A2010-505 exams A4040-226 test C_GRCAC_10 dumps C_HANAIMP131 exams C_TBW45_70 exam C_TBW55_73 braindump C_TFIN52_66 Certification exam C2010-570 braindump C2020-001 PDF C2020-702 C2020-703 C2040-406 C2040-407 C2040-840 C2050-241 C2070-588 C2180-400 C4060-156 C4090-451 CAT-060 CCA-410 exams CLO-001 test CSSGB dumps CV0-001 exams E20-335 exam HP0-Y46 braindump IBMSPSSMPRO Certification exam M2020-615 braindump M2070-640 PDF MB6-886 MB7-700 N10-005 SK0-003 exams ST0-237 test VCP5-DCV dumps 3101 exams 3107 exam 3300 braindump 400-101 Certification exam 70-410 braindump 050-SEPROAUTH-02 PDF 200-120 exams MB2-703 exams 070-462 exams 70-462 exams 70-461 exams 070-410 exams JN0-102 exams 70-411 exams C_TADM51_731 exams C4090-958 exams 70-483 exams EX300 exams 070-461 exams MB2-702 exams MB7-702 exams 220-802 exams 400-101 exams 70-410 test 050-SEPROAUTH-02 test 200-120 test MB2-703 dumps 070-462 dumps 70-462 dumps 70-461 dumps 070-410 dumps JN0-102 dumps 70-411 dumps C_TADM51_731 dumps C4090-958 dumps 70-483 exams EX300 exams 070-461 exams MB2-702 exams MB7-702 exams 400-101 exams 70-410 exams 050-SEPROAUTH-02 exams 200-120 exams MB2-703 exams 070-462 exams 400-101 exams 70-331 dumps 70-413 dumps 70-465 dumps 70-467 dumps 70-484 dumps 70-410 dumps 70-178 dumps 70-331 dumps 70-413 dumps 70-465 dumps 70-467 dumps 70-484 dumps 70-496 dumps 70-646 dumps 70-680 dumps 70-684 dumps 1Z0-899 dumps 250-310 dumps 350-018 dumps 400-051 dumps 70-178 dumps 70-331 dumps 70-413 dumps 70-465 dumps 70-467 dumps 70-484 dumps 70-485 dumps 74-338 dumps 74-344 dumps 810-420 dumps 98-367 dumps 70-410 dumps 050-SEPROAUTH-02 dumps 200-120 dumps MB2-703 dumps 070-462 dumps 70-462 dumps 70-461 dumps 070-410 dumps JN0-102 dumps 70-411 dumps 220-802 dumps C4090-958 dumps 70-483 dumps EX300 dumps 070-461 dumps MB2-702 dumps MB7-702 dumps 220-802 dumps 400-101 dumps 646-206 free exam 700-501 free exam 70-480 free exam C4040-108 free exam MB2-701 free exam 070-411 free exam 100-101 free exam 640-554 free exam 700-505 free exam 70-457 free exam 70-460 free exam C2150-197 free exam EX0-001 free exam 070-243 free exam 70-466 free exam EX300 free exam C4040-225 free exam 1Z0-061 free exam 70-347 free exam C4090-452 braindumps 70-411 braindumps 070-177 braindumps 070-412 braindumps 70-417 braindumps 70-463 braindumps 70-488 braindumps 70-462 braindumps C2090-303 braindumps C2090-614 braindumps 70-331 braindumps MB5-705 braindumps 070-247 braindumps 070-347 braindumps 070-463 braindumps 300-206 braindumps 70-243 braindumps 74-325 braindumps C2020-622 braindumps C2030-283 braindumps C2090-540 braindumps C2180-278 braindumps HP0-J73 braindumps ICBB braindumps 070-246 braindumps 070-341 braindumps 070-417 braindumps 070-457 braindumps 070-458 braindumps 1Z0-481 braindumps 1Z0-599 braindumps 300-207 braindumps 70-246 braindumps 70-414 braindumps A00-240 braindumps C_TAW12_731 braindumps C4030-670 braindumps C4040-224 braindumps C4090-450 braindumps C4120-783 braindumps EX200 braindumps