Manual Auditing or Telecom Expense Management Software: Why Pick One?

Enterprise level clients like ours typically have complex communications needs. They need a 360-degree solution that encompasses hardware, software and service, bound around core telecom cost reduction. People naturally have a drive to simplify the solution as much as possible. Lately, the telecom expense management community has discussed this process by contrasting manual auditing and using a telecom expense management software solution.

In our experience, the trouble with this kind of thinking is that it doesn’t really take the distinct role of both methods into account. A total communications solution uses manual auditing and software together. We’ve learned that this provides the greatest benefits to our clients.

Manual telecom cost auditing is actually something of a misnomer because all manual analysis uses software. Over the course of years, we’ve developed custom spreadsheet applications to perform the most accurate and efficient manual audits possible. We’ve graduated from the spreadsheet of doom to custom applications, but we still apply the lessons learned to human analysis. This does the math, but we still need people to investigate current and upcoming service offerings. Our integrated approach starts by asking what clients need, and exploring the industry as a whole to find a solution. This can involve hardware as well as software. Is there a more cost effective handset? What kind of conferencing solution is best for the client? The field is always evolving, so it takes educated eyes to find the data. Furthermore, as the landscape changes, you need someone to explore new alternatives and potential migrations to other carriers/providers. The benefit of manual auditing isn’t in crunching the numbers, but finding the numbers to begin with.

Communications management software provides a way to monitor your costs over time. Our custom Tele-Watch web-based software lets clients view their expenses over a web-based interface. This helps us fulfil one of our company’s central values: accountability in telecommunications. That means we ensure that you know where every penny of expenses come from, and how we’ve saved you money through cost reduction. Tele-Watch lets us and the client view emerging expense trends and consider options to keep costs down. This lets us develop the best long term solution for each client.

In conclusion, we think the ideal form of telecom expense management is a comprehensive approach that evolves over time and relies on a partnership between purpose-built software and trained manual auditing – and even goes beyond that, to skilled client care and hardware procurement. That’s what works best for our clients, and what we think will work best for you.

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  1. Tele-Watch says:

    Manual Auditing or Telecom Expense Management Software: Why Pick One? http://bit.ly/cc2Tgq