Backing Up Data

Backing Up Data – What & Why?

“From the Fence with JP”

Data data data – what happens if it disappeared? For some people this is not a concern, yet for others it would be a problem – ranging in intensity of a minor inconvenience to an apocalyptic nightmare.

Everyone has more and more data – every day we accumulate lots of information from varying sources – email, calendars, phones, chats, texts, facebook, twitter, MSN, tax software, documents, etc (the list goes on)!

In the “old” days we had physical filing cabinets filled with paper, which many people used as reassurance of physical originals someplace – if soft copies disappeared. Now – even though there seems to be more and more paper there seems to be less reliance on this form for original documents.

So what does this mean?

[Read more…]

Frustrating Customer Service

Frustrating Cellular Customer Service

In the course of a day I likely speak to a majority of the Cellular Communications Carriers several times each, and it still baffles me the frustrating things that I continually encounter.

 

My favourite of course is the SCHEDULED upgrade or maintenance in the middle of a business day that prevents them from being able to see or do anything on any account! Seriously – Who schedules an upgrade or maintenance at their busiest time the of day?

I can understand that systems go down and there is little you can do about it, but why schedule it that way – why not wait until less busy hours?

 

Or how about the representative that has no common sense at all? [Read more…]

Horror Story Of The Week: Removing IT Policies From a BlackBerry

2 Simple Strategies to Remove an IT Policy From a Used BlackBerry

Hopefully you never find yourself in a situation like this: 

 

A few days ago, one of your employees came to you with a broken Blackberry that needed replacing. 

 

Unfortunately, they were not eligible for an upgrade yet. 

 

Fortunately, you were able to secure a used device from the neighboring business, who had recently switched carriers and mobile devices. 

 

You wiped the device (removed the previous stored information), swapped the SIMs (removed the previous card & inserted your  user’s SIM) and then had that user set a device password. 

 

So far all is good.  

 

[Read more…]

Horror Story of the Week: BlackBerry Enterprise Server Activation Problems

3 Simple BES Tips for a Smooth Activation

There are a great many benefits to using the BlackBerry Enterprise Server in your company, including helping to improve IT productivity, the ability to sync and manage your corporate email, and the advanced security that it offers.

 

If you are the IT designate managing the cellular device fleet for your company, you may have had to handle a BES email activation a time or two, and chances are they have gone smoothly.

 

But what happens if it doesn’t go so smoothly? Heaven forbid you find yourself in this situation:

[Read more…]

What to do When You’re Not Eligible for an Upgrade.

Ineligible for Upgrade – 5 Tips to Reduced Cell Costs!

 

Is one of your fleet’s cellular phones broken, worn out, malfunctioning, or just completely not working?

Lets face it cell phones just do not seem to last the full -2 or 3 years of the contract – when you would normally be eligible for upgrade.

However – don’t despair. There are a few things that you can often try – so that you can avoid having to pay the full price of the replacement costs of new hardware.

[Read more…]

Handset Insurance Programs

Know What you’re getting with Handset Insurance!

Handset protection programs seem to be available in some way shape or form through most of the North American carriers however each one is different and some are not as good as they may sound – so do your due diligence!

 

Before you decide to purchase an insurance or protection plan from any Cellular Phone carrier make sure that you read the fine print of what is covered and what is not , among the standard legal garble including incidents caused by Terrorists some plans also exclude things like – Abuse, misuse, or intentional acts as well as scratches or incidents that were caused by computer viruses leaving lots of  loop holes to refuse replacement.

[Read more…]

Horror Story of the week: What Happens When You Are Sent the Wrong Replacement Unit?

Hardware Replacement Mishap – Imagine yourself in this situation:

In terms of mobile device management for your business, have you ever had to send a defective phone away for replacement? Generally the process is simple and the replacement unit is on your desk within a week or so.

What happens though if that is not the case?  Imagine yourself in this situation:

 

[Read more…]

What To Do If You Lose Your Mobile Device

Oh No – You’ve LOST your Cell phone / Smartphone/ Internet Stick – Now What?

 

If you have just lost, misplaced or have had your Blackberry, iPhone, Smartphone, Internet Stick (or any mobile device) stolen – the very first thing you should do is PANIC!

 

No Really – Just Kidding – Don’t Panic!

Seriously – the very first thing you should do is:

** Call your Carrier – Call your Carrier – Call your Carrier! **

[Read more…]

Activating a SmartPhone with NO Data Plan

Want a Smart Phone but do not want to subscribe to Data plan??

I was faced with a problem the other day with one of our clients – they wanted to get a Blackberry for a user – however – this user did not require a data plan. They wanted him to have a blackberry to keep all company hardware uniform for internal reasons –  however  – they were discouraged at the price of the hardware due to not having a data plan!

Example Rogers BB 9800 $99.99 on a 3 yr term with data – with no data plan the unit will be $424.99 on a 3 yr term  —  In order to oblige the client with desired pricing – and follow the system guidelines set out by the carrier –  we utilized the following solution!

[Read more…]

Accenting your Messages on your Blackberry

How do you Accent your Messages on your Blackberry?

There are at least 6700 recognized languages used in the world, and, chances are, you speak at least one of them. Maybe two. Perhaps more.
And chances are, if you speak the language, there may come a time where you will need to compose some sort of message, maybe even on your Blackberry.
Problem is, that often languages have funny letters and accents. When was the last time you have seen an ß, an É or an ñ on your keypad?
Your first guess might be to pull up your symbols menu, but alas, the accents are not to be found.
Fear not my fellow multi-linguists! There are a couple simple solutions for you!