How to Wipe Out a BlackBerry

Do you Need to Wipe the Data from your Blackberry?

Here is a Tip of the Week that is short and sweet!

 

So you have a Blackberry that is in excellent working condition; the previous user is no longer with the company and now you are passing this blackberry along to another user. (The unit is still under contract, and you don’t want to be penalized with a huge fee to cancel). 

 

You figure it’s probably a good idea to wipe all the data from the device before passing it along to the new user – making it fresh for a new start.

  [Read more…]

How to Back-Up Data on Your Blackberry

Backing Up Your Blackberry Data!

There are several reasons why you may lose data on your Blackberry and none of them are usually planned.

 

It is a good idea to back up the data on your Blackberry regularly to minimize the problems when something happens to your device. [Read more…]

How to Restore a Lost Icon on Your Blackberry.

Lost a Blackberry Icon – Now What?

 

It’s happened to us all. 

You are looking through your BlackBerry menu and suddenly you realize that you can’t find your email icon. You are sure you didn’t delete it, but the icon that was once there is now gone. 

How do you get it back?  [Read more…]

Setting up Wi-Fi at Home for your Blackberry

Have You Set-Up Your Wi-Fi at Home for Your Blackberry?

 

Most of us have wireless networks set up at home that allow us to connect our laptops, game systems and other Wi-Fi enabled devices to the Internet.

 Most newer models of BlackBerries have the ability to connect to Wi-Fi networks too (some capable models include the Curve 8520 & 9300, the Bold 9000 & 9700 series, and the Torch 9800),  however –  since most of us have data plans, what is the benefit of connecting to a Wi-Fi network at home? [Read more…]

10 Simple Steps to Blackberry Email Set Up to BIS Server

Blackberry Email Setup to BIS Server

Have you been given the frustrating task to set up blackberry email to a BIS Server or create a blackberry login? Have you been told by the carrier, that what was once available through their website, a channel to complete the setup, was no longer offered as Blackberry was no longer permitting the carrier to provide this. Whether we believe this or not, it certainly has caused allot of challenges for users.  The alternative for this, is setting up via the Blackberry itself, which can be challenging all on its own. So we cornered our ClientCare Team to give us the steps to make it happen in an easy step by step process. Below are 10 simple steps that as of this posting have seemed to do it for most users. Hope this helps.

 
How to set up email on Blackberry and create a Web Login from your Blackberry phone:

1. Push the Blackberry key to bring up the menu and go to Set up. Then Email Set up/ Email Accounts. It will connect to the service.
2. Read and agree to the Blackberry Service Agreement.
3. When it brings up the email options ( Yahoo, Gmail, etc. ) go to Other
4. Enter the Email and Password of your email account
      >You may get a message “ Invalid email address or Password. Verify your email address and password. If the error persists please contact…..” Hit  OK and it should bring up a link “ I will provide email settings”
5. Make sure the POP/IMAP option is hilighted, confirm the email address and password. Enter you email server ( get this from your IT Manager or email provider ) and the username for the server  then hit continue
6. The next screen should be a confirmation screen, saying that the set up is complete. You should start receiving emails on the phone.

 

not quite done though….
 
7. Return to the setup screen and got back in to the email setup up. You should see the email that you just set up. Hit the Blackberry key to bring up the full menu, then select “Create User name” . You will get a screen advising you that this is a permanent change and the steps required. Hit Continue.
8. This will bring up the login screen. Enter a user name and password
9. You will have to validate the email account by putting the email password in again. Once done you should get a screen saying that the password was successfully validated.
10. The email is now successfully set up and you can exit out of the set up screen. Take a break you’ve earned it!
 

Now for fun – watch the video – which has a mind blowing statistic at the end. We think you’ll like it. Enjoy and don’t forget to subscribe to our blog for weekly Tip of the Week Updates!

 

 

 

 

[Read more…]

Businesses Ask – Should we handle our Telecom Expense Management Internally?

As simple as one might think Telecom Expense Management might be; be aware that there are many Challenges of Internally Managing your Communications Audits & Expenses.

 

 

  • Today Businesses seem to use multiple carriers for different services that all use different invoicing formats. With this in mind, such invoicing makes it difficult to match and allocate costs accurately and effectively.

     

     

     

     

     

     

     

  • Generally in an Organization there is one person or a department dedicated to managing the company’s mobile fleet (while they maintain their other job functions), but they may not have a complete inventory of the company’s assets including wireless devices, Blackberry Smartphone devices,  Headsets, other hardware, etc. Devices get lost, upgraded, Staff leave & sometimes take their phones, new people are hired and need new devices, units get swapped, some are just left sitting unused, the list goes on and on.
  • While using multiple carriers for different services, internal difficulties may arise in being able to apportion telecommunications costs to divisions, teams or departments with any accuracy.
  • Do you understand all of your costs? You can’t control the cost of something when you don’t understand how it is billed or what you are getting for your money. Telecom carriers have their own language and unless you can speak it, you could be over billed.
  • Not all Organizations have the resources to manually audit each invoice. Did you know in the telecom industry that 7-12% of bills consistently contain errors and/or overcharges?

 

A  full Cost Audit handled by professionals with a proven system, can identify opportunities for immediate savings and areas of improvement for the long term. Best of all, our systems and team of analysts will do the work for you, so your Organization can benefit with a multitude of savings; saving time and resources for other projects internally as well as bottom line Cost savings for your Communications.

 

Let our teams be your translator to interpret and verify your telecom charges for accuracy; today, tomorrow and the future. Along with our cloud based Telecom Expense Management solution we will give your organization the information it needs to promote cost savings with accountability, visibility and simplicity.

How to decide between a new Blackberry and the iPhone for your Business

This is a great question, especially with the growing popularity of the iPhone (even among enterprise) and the current market captured by the Blackberry. There are a couple of things to consider when making this important decision, whether you’re jumping ship or a newbie to the smart phone arena. I’ve divided the comparison into two categories, first functionality,
and second cost, certainly not in any order of importance as there is weight for both. But before we look at these two comparisons, why is it such an important decision? Well simply put, your phone has become a critical part of how you do business. With the added capabilities and features coming into play it is becoming even more important all the time.

Functionality:

So with functionality becoming increasingly important, this is where BlackBerry tends to be playing catch-up. Try a Google search on the two devices searching for applications and you quickly see a major short fall on BlackBerry. I find as a BlackBerry user myself looking to the iPhone or an Android as a potential solution to maximizing efficiency. That after all is what the functionality is for. To make my life more efficient, provide better service and give me more time to focus on other things. So as I dive into the applications on the BlackBerry to increase efficiency I am continuously

apple-iphone

running into brick walls. For example through my Google account I want to be able to access and sync my Gmail account. At best the Google application has many limitations. First syncing is not a true sync, such as draft emails don’t appear on my desktop until sent. The calendar function on the device is rudimentary at best. The ability to add a simple appointment for a specific time with details is impossible to date. Other functionalities such as Twitter applications put the device into cardiac arrest. Now with all this being said I am not looking for a device to tell me what tip I should leave, this I can handle. I’m speaking of everyday functions that keep me connected with my team, my customers, and on task. Unless I stay focused in my exchange environment (which is losing its attraction all the time) BlackBerry is losing its appeal.

Cost:

Once we get by the sticker shock of the hardware pricing – realizing these devices are so much more than just a phone – these devices are going to give me back time and efficiency, then we have the cost of operation to consider. This is where we see a big difference through our telecom cost audit and mobile management services on Tele-Watch. There is no doubt that these same wonderful applications that are increasing efficiencies are also driving up data costs to the carrier and soon if not already to the end clients. The iPhone in techy terms – is a pig – that’s a technical term. Now with talk of carriers taking away unlimited data in the US, and none really available (when you read the fine print) in Canada, this is a major concern. With BlackBerry costs fairly fixed and their data usage light, I at least know my costs and they are consistent.

With BlackBerry racing to catch up on applications, I will hold temporarily and see if the applications I need to be more efficient evolve soon. I hope this is not a wish unanswered.

Where do you stand on the iPhone and BlackBerry battle and has it worked out for you?

Eyeballing the Blackberry Bold – How Does it Stack Up Against the iPhone?

We’ve been blogging about the iPhone 3G a lot lately, and for good reason: Everyone working in telecom expense management will have to deal with its rigid plans and arcane activation procedures. But what’s really interesting is how the iPhone woke every other manufacturer up. They all know that people want stylish, high end smartphones now, and that they’ll go to considerable effort to get them.

The iPhone is branded as a smartphone and its features take aim at RIM’s Blackberry, so it’s fitting that RIM’s reacted with a product seemingly designed to attack the iPhone’s niche. It’s called the Blackberry Bold, or 9000 series.

The Bold is currently running in test markets, but a wide release is just around the corner. AT&T in the US and Rogers in Canada have both announced plans to carry it, leading to the big question: Which smartphone will get a better plan? Unfortunately, that’s not something we can reliably answer (yet), but what we can do is look at the 9000’s features and see how they compare to the iPhone’s.

Applications: The iPhone supports lots of snazzy Apple apps. They’re a real joy to use but let’s face it: There are times when you just need to get down to business. The Blackberry Bold lets you edit Word, Excel and Powerpoint documents. The winner? That depends on your agenda, but you’ll probably be more productive with a 9000 gracing your pocket.

Memory: The iPhone wins here, with 8 or 16 GB options. The Blackberry Bold has a respectable 1 GB, but can be expanded to 8 GB.

Media Toys: Both phones synch with iTunes. The Times review notes that the Bold’s screen is just as clear as the iPhone’s. Both of them feature 2 MP cameras, but while the iPhone’s great at organizing photos into nifty albums, we’re not sure if the 9000 will match it. Winner: iPhone, but only due to lack of evidence on the Bold’s part.

Email: The iPhone uses Activesynch technology to regularly request email right from your Exchange server. RIM operates its own network; Blackberries are virtually synonymous with this “push” approach. Although outages are an occasional problem, millions of users are satisfied with it. We’ve also heard anecdootal evidence that it’s just plain faster than iPhone, too. This is Blackberry’s edge; it wins.

Web: Both phones offer true HTML browsing but the iPhone uses Safari: the same browser used by Macs. I feel conflicted here; I know lots of people dig Safari but when I tried it, I was disappointed – but maybe that’s because Firefox is my usual browser, and it’s just so good. I’m withholding judgment here. Both phones are also capable of Wifi.

The iPhone is very, very cool. The Blackberry Bold might be cool, but it has to overcome the brand’s somewhat staid, business-oriented image. That sums up the whole challenge of the “iPhone niche.” This is a crossover market whose customers are looking for a mix of features and style. One thing that might resolve it is the state of this niche a year from now, when the Apple fan effect will fade, and a larger proportion of consumers will decide based on something more than Apple’s formidable brand.