Preferred LD Rates

September 7, 2011 By Carol Strabbing 1 Comment

Does Your Mobile Service Provider offer Preferred LD Rates?

Mobile Expense Management

As carriers are pressured to bring mobility plan costs down, they constantly find new and less obvious ways to get money out of your pocket. A long favoured way is to keep increasing the rates they charge for Long Distance calling. Standard plans now charge $0.40 per minute!

Rogers, at least, has gone back to offering a Preferred Long Distance Rate feature that can be added as a $5 option. This feature will then give you a rate of $0.10 per minute for calling long distance from Canada to Canada or Canada to the US.

Travel Saver Options

August 31, 2011 By Carol Strabbing 1 Comment

Mobile Plan Management with Travel Saver Options

Business trips are nothing new, and have long been a part of how we do business. Cell phones have become an integral part of our business too… but these two realities of business when combined have for too long been a huge expense with few options for relief.

Large company’s with fleets of employees travelling around the world on their behalf have had to pay upwards of $4 per minute for using their phone when outside of their country. Bills for upwards of $1,500 would not be uncommon for making and receiving calls while travelling.

How to avoid Cancellation fees with Conversion Credits

August 26, 2011 By Amy Prete 1 Comment

Avoiding Cancellation Fees with Negotiated Conversion Credits

In business today there is a lot of push from the mobile carriers/providers to get your business. In some cases there are great cost reductions to be had by moving from your current service provider to a new Mobile carrier. However – you may be reluctant to change, due to still having 2 years left on your current service agreement, that will carry a hefty cancellation fee and in the end eat up your savings moving to the new provider. Therefore, not making it a wise mobile expense management decision.

Horror Story of the Week: Enormous Roaming Bills

August 22, 2011 By Melissa Harlow 2 Comments

Roaming Bill Mishaps – Imagine yourself in this situation:

If you have ever been in charge of the mobile expense management, chances are there have been times when you have cringed opening your wireless bill. Based on usage, the charges fluctuate, big one month, small the next. If you have ever had a user with roaming charges, then you know how much of an impact usage can make. Those charges can get high, however imagine yourself in this situation:

One of your sales persons, or VP’s are travelling outside of the country on a business trip. They tell you that they anticipate using their phone frequently. In an effort to help reduce the potential costs you make a mental note to call the carrier and add some roaming packages. A few days pass, the user leaves and returns. You don’t think much of it until your wireless bill comes in….. and you nearly die of a heart attack. [Read more...]

Filed Under: Billing Errors, Cellular Expense Management, Communications Management, Cost Reduction, Mobile Device Management, Mobile Expense Management Tagged With: billing errors, business expense management, canadian telecom expense management, Cellular Expense Management, mobile device management, mobile management, mobile phone management, mobile plan management

Business Best Practices Do Not Believe in Status Quo

August 17, 2011 By George Gill 1 Comment

Status Quo As A Best Practice Might Kill Your Business

Some businesses have the big guy as their competitor. Some have a whole bunch of competitors in a local block. Some businesses have so much competition, that its easier to say who the’re not competing with. However, our competitor tops them all! Our competitor is “status quo”. Yup, I’d rather say I’m competing with XYZ Company than to say – we don’t really have anyone that does what we do or the way we do it (TEM 360° Solution). At least you can compete with the other women/man. Ok, but this is not about me venting that I have no direct competition to speak of. This is really to discuss that viral disease that slowly gets a company called “Status Quo” and how to avoid it with best business practices.

I want to share a story about a meeting I had several years ago, with Toyota and the manager of their mobile management team. [Read more...]

Filed Under: Cellular Customer Service, Cellular Expense Management, Communications Management Software, Cost Reduction, Telecom Audit, Telecom Expense Management Tagged With: accountability, business expense management, canadian telecom, canadian telecom expense management, Cellular Expense Management, GILL Technologies, mobile management, mobile phone management, mobile plan management, reduce communication expenses, Telecom Audit, telecom cost audit, telecom customer service, Telecom Expense Management, telecom management, tem

Mobile Analysis of Pooling Accounts

July 8, 2011 By Carol Strabbing 1 Comment

Pooling Accounts and Mobile Expense Analysis

Savings can be achieved in many ways when analyzing mobile expenses. One key factor is the minute allowance of voice plans, which should be evaluated to ensure they are appropriate for a unit or account’s usage.

Pooled plans provide a challenge to understand at times, especially when it means looking at an entire account as a whole instead of each unit as an individual. This means, for example, [Read more...]

Filed Under: Cost Reduction, Mobile Expense Management Tagged With: business expense management, cell phone plan, cell phone plans, Cellular Expense Management, Mobile Expense Analysis

Tele-Watch Charts and Graphs

May 27, 2011 By Carol Strabbing 1 Comment

Mobile Expense Management Charts & Graphs

A great way to get a view of what is happening with your mobile expense management is the Tele-Watch Charts and Graphs report. It allows you to see a quick visual representation of wireless expenses.

The report brings up several comparisons of different aspects of mobile billing.

Understanding the Mobile Year Summary Report

May 20, 2011 By Melissa Harlow 2 Comments

The Mobile Year Summary Report by Tele-Watch – A Time Saving Tool!

How frustrating is it to sit at your desk surrounded by months and months and months of bills, trying to find one specific user, on hundreds or maybe even thousands of pages of bills?

It’s a literal mobile bill needle in the haystack adventure. And lets face it, mobile bills aren’t always the easiest to understand, so once you finally find what you are looking for, you end up staring blankly at it for a while before throwing your hands up in frustration.

Mobile Detail by User Report

May 13, 2011 By Carol Strabbing 22 Comments

Access & Understand the Detail by User Report in Tele-Watch

View the Mobile Detail by User report in Tele-Watch and learn how it can make managing and optimizing your business communications so much more efficient.

Having the right tools will help you to stay on top of your Cellular Expense Management.

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Top User Report – Data Usage

May 9, 2011 By Carol Strabbing 5 Comments

Concerned About Data Usage? Check out the Top User Report for Data!

Tele-Watch mobile management reporting doesn’t stop at just cellular/voice usage.

One of the largest growing concerns for businesses and Mobile Device Management is the actual data usage.

The Top User Report for Data quickly identifies potential concerns allowing you to focus on the problem, not finding it; keeping your Cellular Expense management in check at all times.

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