Seasonal Businesses Cancel Active Cell Phones

Mobile Management Strategy – Cancel Active Cell Phones

Is your business seasonal? Do you have slower times of the year which extend for 2 months or more at a time? For many businesses this is the case, and as part of mobile management dealing with these slower periods of the year can be critical to cost savings. As an expense management strategy consider if you should continue to pay full price for these phones.

 

 

 

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Plans with No System Access Fee – Good thing or Bad thing?

Plans With No System Access Fee Under Fire

The debate over the system access fee being a government fee that was simply passed through to the government or another channel for the carrier to simply increase their revenue is as old as cell phones. However, the powers that be (you and me) have finally won the battle with many carriers in having plans that no longer encompass a system access fee, or have we?

At first glance that may be the way that it looks, but as many things go when it comes to telecom expense management, not everything is as it seems or for that matter is so cut and dry. Carol from our Analysis team explains; Clients would have to change to one of the new plans in order to see this charge dropped from billing. In most cases, a comparable new plan is only slightly more expensive (less than the former encompassing the SAF charge), but has increased OOB (out of bucket) and LD (long distance) charges.

 

 

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Reverse 411 Phone Number Look Up Charges

EIiminate 411 Phone Number Look Up Charges

I can’t recall who, but someone (famously rich I believe) once said "count your pennies, and the dollars will take care of themselves". Truly great words, and frankly when we’re speaking of 411 charges, we’re not just talking pennies! In fact some cell phone companies charge as much as $2.50 per single 411 directory search. The sad part of all of this, is the information you get is limited (just the number) and is fully available for free if you tap into the right strategy based on your current plan and features.

 

Three Strategies to Eliminate or Reduce This Cost

 

In this video we discuss three separate strategies, which can either eliminate this cost or almost eliminate the cost depending on the strategy you deploy. As this week’s Tip of the Week, we would appreciate any comments you might have. If you have any topics you would like discussed in the future, just let us know in the comment box.

 

 

 

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Why “Not To” Call Toll Free Numbers When Roaming on your Cell Phone

Toll Free Numbers from Your Cell Phone – Not So "Toll Free"

So you’re travelling, and your bringing along that power tool …you know the one, your cell phone! Since you’ll be roaming, and wish to keep your cell phones costs down, you’ve devised a plan to outsmart your provider, you’re going to use nothing but toll free numbers on your travels; therefore by calling only toll free numbers, eliminate any roaming costs, and charges! Or maybe not…

Well this myth could be a very nasty surprise when you get home. Watch our tip of the week and learn how to curb (not eliminate) costs when roaming and what really occurs when you dial cell phones.

 

 

 

 

 

 

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Telecom Expense Management for Small Businesses – Part 3

Single Point of Contact Support and Procurement

In part-3 of this 3 part series focusing on telecom expense management for small business, we look at single point of contact support and procurement. Dealing with the carriers can be especially challenging for small business as they are stuck between being treated like a consumer by the carriers, yet trying to run a company much like a mid size or larger business.

Therefore understanding how a single contact point where a small business can channel all of their communication needs can be extremely beneficial. Discover just a few ways outsourcing communication management support even for the small guy – is a good move.

 

 

 

 

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Status Quo Kills Small Business Communication Management

TEM – Management and Reporting Saving Small Business?

Management and Reporting as part of a telecom expense management solution is one of the most critical components to successful management. The reasons are simple and obvious for larger business; however, small business often feels it is outside of their realm of needs. This is a critical mistake! Lets discuss why management and reporting can curb the biggest killer of this expense…"Status Quo".

 

This is part 2 of a 3 part series on the benefit of telecom expense management for small businesses. Click the previous video on how a cost audit benefits small business to see part 1.

Does your business suffer from "status quo" – its not broken don’t fix it syndrome? We’d love to hear from you.

 

 

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Is Telecom Expense Management Right for Small Business – 3 Part Series

Could An Audit Save Your Business 30% On Telecom Expenses?

Understanding the benefits of telecom expense management for small business is a critical component to more effective cost savings and increased profits or small business which is often overlooked.

In this short video were going to explore the first component of a complete telecom expense management solution focusing on the cost audit process, for the purpose of cost savings.

In future videos will cover the final two components of the telecom expense management solution; management and reporting, and support and procurement.

Does your small business of the telecom expense management solution and policy?

 

 

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22 percent of enterprise employees currently fall into the category of “mobile information workers”

Mobile Management

In the past few years there has been a sharp rise in the number of remote or "on the go" workers. As a result, more and more iPhones, blackberry, androids and now the new iPads, and other mobile assets are finding their way into corporate technology environments. Mobile assets have become crucial in the productivity enhancement of an organization. 

Mobile management of smart phonesA recent survey conducted by Forrester Research shows that about 22 percent of enterprise employees currently fall into the category of "mobile information workers", using a variety of handheld devices to support their day to day activities. Additionally, Forrester estimates that approximately 6 percent of the US workforce uses their own personal mobile devices for work related activities, and that number is expected to grow to 25 percent by 2012.

As mobile communications are becoming necessary and a growing number of enterprises are purchasing new phones and service plans for their workforce, it is becoming more confusing to manage and optimize these expenses for the benefit of the business. One of the most effective ways to cut costs is by evaluating your wireless expenditures.

Do you have someone in your organization that handles the day to day tasks of Mobile – is it YOU? Are you handling tasks such as updating your mobile inventory, purchasing hardware for new employees, cancelling or transferring devices of retiring or leaving employees, upgrading devices due to loss or breakage and fighting billing errors, escalating costs & unknown charges? 

Of course, you would have realized that managing the day to day mobile services can be a challenging endeavor for any organization. Determining the best optimal voice/data plans, and figuring out which devices & features suits the needs of individual employees and the organization takes too much of your valuable time.

Here’s where outsourcing mobile expense management plays a vital role. A lot of your precious time is saved when you outsource mobile device management. Mobile management is more than just picking the lowest prices or the best handsets. It simplifies and streamlines the management of mobiles within your organization.

Mobile management companies provide unbiased mobile device management and single point of contact wireless help services. They manage procurement of your mobile devices, monitor service plans and respond to calls and emails from your end users. They maintain, track and replace hardware while maintaining confidentiality and compliance with your wireless policies, procedures and purchasing authorizations.

 

As more companies are adopting Smart Phones/PDAs, it is imperative to have a mobile procurement and usage policy at the organization. There needs to be the right mix of productivity, security and cost in devising the mobile policy. Are you still thinking about developing a mobile management plan for your company?

Telecom expense management is a multifaceted process

Telecom expense management

Corporate communications networks are costly and difficult to manage today than ever before. It has been found that the telecommunications spending area is wrought with inefficiency among organizations (the difference between ‘average’ and ‘competitive’ rates is as much as 40%). A staggering 80% of telecoms bills include hidden charges or incorrect billing.

Incorrect billing results in 10- 15% overcharges – Gartner Dataquest

In this competitive world, it is important for businesses to carefully manage their telecommunication costs. Telecom Expense Management (TEM) is a comprehensive approach to controlling what is one of the greatest expenditures in many businesses. It is a business approach to manage telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing.

Telecom expense management is actually a multifaceted process. The basic telecom expense management activity is a cost audit that determines possible savings. This cost audit reduces the monthly service costs of your organization by up to 50% (average 32.8%). In manual auditing the auditor performs research and comparisons himself, while utilizing software applications like Tele-Watch to assist. Software auditing involves the use of specialized software tools designed to aggregate usage and billing data. In-cycle analysis involves ERP-class analytic tools to automatically reconcile detailed billing elements to service inventories and contracts/tariffs prior to payment processing.

A complete telecom expense management solution looks at the industry as a whole to find the best carrier for your needs. For example, one carrier may provide excellent rates for fleets of phones providing basic talk and text service, while another might be the best for 3G wireless Internet. Telecom experts need to keep up to date on the latest rates and agreements available from every carrier to provide the best possible savings. They are involved in detailed tracking by unit to detect employee misuse and inactive units. This helps in cutting down the unnecessary expenses.

Telecom expense management helps reduce the costs by finding cost effective sources for new hardware and upgrades such as smart phones and Bluetooth headsets. TEM provides you a detailed review of all your communication costs to keep your organizations telecommunication costs in control on an ongoing basis. It provides visibility into your costs enabling you to perform informed business decisions.

There is no risk involved in using the services of a TEM firm as it guarantees net savings for your company. It goes a long way in reducing the operational costs and improving the efficiency of your organization.

 

Telecom Expense Management & Keeping Your Communications Expenses Under Control!

With a change in economic times, there often requires a change in some business practices too. Cutting back in business expenses is often a necessity to staying cash flow positive, and what is an organizations largest expense … Payroll? Where should a company cut back? Reducing staff to lower expenses is not always required; there are definitely other methods to manage expenses without risking great employees, and team moral.

 

What other Expense is right up there close to Payroll? You got it your Telecom Expenses. Many say that the second largest expense for businesses is their communications expense –second only to Payroll. This can include; Telecom, Long Distance, Toll Free, Data, Mobility, Wireless, Blackberry Smartphone, PDAs, … the list goes on and you get the picture. Today they are a necessity and so you say, what can be done? Ah you see; that is where a Telecom Expense Management (TEM) solution can help!

 

The need for support in managing this complexity and cost has never been greater. Your Telecom Expense Management solution should include:

  • Billing & usage analysis tools
  • Easy access Reporting, with details needed to make good Business decisions
  • Management of contracts with all communications operators/carriers
  • Procurement & Management of all mobile/wireless devices / data applications / service (airtime)
  • Procurement & Management of all Telecom/Data requirements
  • Support help desk – for management and end users of all communications – Single Point of Contact

 

To start the process you should conduct a Telecom Audit. Whether you do it yourself with in your organization or you enlist a TEM specialist to do a cost free analysis, an Audit is still a good start. Essentially a Telecom Audit is an examination of all your Company’s Mobile and Telecom Accounts, Expenditures and Services for the purpose of checking and verifying their accuracy.

Telecom Audits also ensure that your wireless/telecom providers are complying with the original contracts that you put in place. In addition Audits confirm that you are not being overcharged, they identify hidden costs that you may not be aware of and of course billing errors. By conducting a Telecom Audit you are also ensuring that your organization is not being billed for lines that are no longer in use, whether they be internal land lines or lost/misplaced mobile devices. This can sometimes be a time intense task, but the savings are the end goal – a great way to cut back expenses.

 

If this is not your area of expertise, you may want to Consult an Expert on Telecom Expense Management and let them take on this daunting task.

 

A cloud based Telecom Expense Management solution gives your organization the information it needs to promote cost savings today, tomorrow and well into the future with accountability, visibility and simplicity.