Horror Story of the Week: Surprise Pay-Per-Use Charges.

Surprise, Surprise – You Have Pay-Per-Use Charges

Having the right plan for your company’s mobile devices can hugely impact your mobile expense management. The right plan, can help reduce overage charges, or, in the case of features, pay-per-use features. What would happen if the features or plans you had in place, were to disappear?

 

Here’s the Situation:

While going over your company’s bills, you notice a user who would benefit from a higher messaging plan. You email your corporate rep with the change you would like to make and leave it at that. A couple days later you receive your confirmation from the carrier that the change has been made. 

 

The next month your receive and open your bill, then nearly die of a heart attack. Where you had expected to see savings from changing the plan, you are now seeing thousands of dollars in usage charges on the same line. Somehow the users data plan had been removed, and has been paying for the 200+ MB of usage at pay-per use pricing!  Maybe it’s a mistake you think.   [Read more…]

Travel Pack Combos

What’s In Your Travel Pack Combo?

As the Cellular Carriers continue to tweak their mobile plan offerings, one thing they are selling a lot of  is the Travel Pack Combos for travellers going to the US from Canada.

These combos offer Voice and Texting, Voice and Data, or Voice, Texting and Data allowances, at reduced rates.

 

But are these offerings the best option? 

 

[Read more…]

What to do When You’re Not Eligible for an Upgrade.

Ineligible for Upgrade – 5 Tips to Reduced Cell Costs!

 

Is one of your fleet’s cellular phones broken, worn out, malfunctioning, or just completely not working?

Lets face it cell phones just do not seem to last the full -2 or 3 years of the contract – when you would normally be eligible for upgrade.

However – don’t despair. There are a few things that you can often try – so that you can avoid having to pay the full price of the replacement costs of new hardware.

[Read more…]

Preferred LD Rates

Does Your Mobile Service Provider offer Preferred LD Rates?

Telecom Audits and Expense Management

Mobile Expense Management

As carriers are pressured to bring mobility plan costs down, they constantly find new and less obvious ways to get money out of your pocket.  A long favoured way is to keep increasing the rates they charge for Long Distance calling.  Standard plans now charge $0.40 per minute!

 

Rogers, at least, has gone back to offering a Preferred Long Distance Rate feature that can be added as a $5 option.  This feature will then give you a rate of $0.10 per minute for calling long distance from Canada to Canada or Canada to the US.

 

[Read more…]

Travel Saver Options

Mobile Plan Management with Travel Saver Options

Business trips are nothing new, and have long been a part of how we do business.  Cell phones have become an integral part of our business too… but these two realities of business when combined have for too long been a huge expense with few options for relief.

 

Large company’s with fleets of employees travelling around the world on their behalf  have had to pay upwards of $4 per minute for using their phone when outside of their country. Bills for upwards of $1,500 would not be uncommon for making and receiving calls while travelling.

 

[Read more…]

Flex Rate Plans

Which Mobile Plan is Best for Your New Employee?

When a new employee is issued a phone, you are often left guessing as to what their usage will be like.  Putting a user on a low usage plan when the user actually is a high volume consumer can result in HUGE charges for additional minutes.  I have seen bills where a new user was put on a 100 minute plan, then used 450 minutes.  These additional minutes were billed at $.35 / minute… that means the additional usage cost the company $122.50 on one month of billing.

 

If you are looking to set up a new user and are not sure what their usage will demand, consider one of the Flex Rate plans.   [Read more…]

Mobile Analysis of Pooling Accounts

Pooling Accounts  and Mobile Expense Analysis

Savings can be achieved in many ways when analyzing mobile expenses.  One key factor is the minute allowance of voice plans, which should be evaluated to ensure they are appropriate for a unit or account’s usage.

 

Pooled plans provide a challenge to understand at times, especially when it means looking at an entire account as a whole instead of each unit as an individual.  This means, for example, [Read more…]

Traveling / Roaming Tips

Travelling Tips for you & your Smartphone!

 

Travelling is a big part of business these days, and let’s face it – none of us wants to be without our cellular phones.

 

Here are a few things that you may not have known about traveling with your phone, along with some helpful tips:

“Travelling With Your Phone This Summer”

In response to a comment on the video “Travelling With Your Phone This Summer”

The COMMENT was:
“Great! could you also talk about cell phone usage abroad and especially electrical converters and charging? I travel or support those who do and it gets dicey. The converter and adapter throws people, changing sims, which carrier and costs. I usually advise skype but that’s not for everyone. Explaining GSM, CDMA and whatever the Japan uses and my audience just turns glassy eyed.  Thanks! Keep up the good work.”

Understanding the Mobile Year Summary Report

The Mobile Year Summary Report by Tele-Watch – A Time Saving Tool!

How frustrating is it to sit at your desk surrounded by months and months and months of bills, trying to find one specific user, on hundreds or maybe even thousands of pages of bills?

 

It’s a literal mobile bill needle in the haystack adventure. And lets face it, mobile bills aren’t always the easiest to understand, so once you finally find what you are looking for, you end up staring blankly at it for a while before throwing your hands up in frustration.

[Read more…]