Flex Rate Plans

Which Mobile Plan is Best for Your New Employee?

When a new employee is issued a phone, you are often left guessing as to what their usage will be like.  Putting a user on a low usage plan when the user actually is a high volume consumer can result in HUGE charges for additional minutes.  I have seen bills where a new user was put on a 100 minute plan, then used 450 minutes.  These additional minutes were billed at $.35 / minute… that means the additional usage cost the company $122.50 on one month of billing.

 

If you are looking to set up a new user and are not sure what their usage will demand, consider one of the Flex Rate plans.   [Read more…]

GILL Technologies Cost Audit Services

Cost Reduction Communications Audit!

 

Most people understand that they are over paying for their Telecom Services.

 

However, there is a misconception that the carrier is looking out for you – and you guessed it …. they are not!

 

GILL Technologies offers a Cost Audit Service, that provides clients with better visibility into their Telecom expenses. [Read more…]

GILL Technologies Client Care Services

Come Experience Excellent Client Care Services!

 

Many of our clients come to us initially for Cost Savings and Cost Reduction as determined from an initial  Cost Audit. However – they continue to stay with us for our Client Care Services!

 

After a period of time some clients may start to take these savings for granted, however – they have come to realize that they can NOT live without the services of our Client Care Team – We become an extension of their company,  just like another department, which in turn reduces their internal costs and reduces the strain on internal resources. [Read more…]

GILL Technologies a Three Tiered Solution!

GILL Technologies a THREE Tiered Solution! 

 

At GILL Technologies we see ourselves as a 3 tiered solution encompassing;

 

Cost Audits for cost reduction,

 

Single Point of Contact with exceptional Client Care Support,

 

and our Cloud Based Tele-Watch Management & Reporting Software, putting communications control back in your hands. [Read more…]

Why You Should Read Your Cell Phone Bill

“From the Fence with JP”

Most people have a cell phone of some sort, (Blackberry, Smart Phone, iPhone, ordinary Mobile Phone) some people have more than one (debatable if they are considered lucky or unlucky). 

 

Mobiles have become the norm, an essential part of our daily lives. They are so common that many people not only take them for granted but also, may not bother to ensure they are getting value for their dollar.

 

How many people receive a gas bill or a hydro bill, look at the total with disgust but then simply pay it and resign them selves to the fact that it is a necessary evil? Mobile phone bills seem to be falling into that same category for many people, which is a shame because there is a good chance they are paying more than they should.

[Read more…]

Tele-Watch Year to Date

Understanding your Calendar Year to Date Report From Tele-Watch.

A quick glance at the Calendar Year to Date Report and you may feel like you are seeing hieroglyphics.

Relax!!!  Knowing a few key things to look at can provide significant insight, and make you all-knowing about  your wireless expense management.

An easy check to determine if your mobile management strategy is working is to consider two key calculations: [Read more…]

Seasonal Businesses Cancel Active Cell Phones

Mobile Management Strategy – Cancel Active Cell Phones

Is your business seasonal? Do you have slower times of the year which extend for 2 months or more at a time? For many businesses this is the case, and as part of mobile management dealing with these slower periods of the year can be critical to cost savings. As an expense management strategy consider if you should continue to pay full price for these phones.

 

 

 

[Read more…]

Plans with No System Access Fee – Good thing or Bad thing?

Plans With No System Access Fee Under Fire

The debate over the system access fee being a government fee that was simply passed through to the government or another channel for the carrier to simply increase their revenue is as old as cell phones. However, the powers that be (you and me) have finally won the battle with many carriers in having plans that no longer encompass a system access fee, or have we?

At first glance that may be the way that it looks, but as many things go when it comes to telecom expense management, not everything is as it seems or for that matter is so cut and dry. Carol from our Analysis team explains; Clients would have to change to one of the new plans in order to see this charge dropped from billing. In most cases, a comparable new plan is only slightly more expensive (less than the former encompassing the SAF charge), but has increased OOB (out of bucket) and LD (long distance) charges.

 

 

[Read more…]

22 percent of enterprise employees currently fall into the category of “mobile information workers”

Mobile Management

In the past few years there has been a sharp rise in the number of remote or "on the go" workers. As a result, more and more iPhones, blackberry, androids and now the new iPads, and other mobile assets are finding their way into corporate technology environments. Mobile assets have become crucial in the productivity enhancement of an organization. 

Mobile management of smart phonesA recent survey conducted by Forrester Research shows that about 22 percent of enterprise employees currently fall into the category of "mobile information workers", using a variety of handheld devices to support their day to day activities. Additionally, Forrester estimates that approximately 6 percent of the US workforce uses their own personal mobile devices for work related activities, and that number is expected to grow to 25 percent by 2012.

As mobile communications are becoming necessary and a growing number of enterprises are purchasing new phones and service plans for their workforce, it is becoming more confusing to manage and optimize these expenses for the benefit of the business. One of the most effective ways to cut costs is by evaluating your wireless expenditures.

Do you have someone in your organization that handles the day to day tasks of Mobile – is it YOU? Are you handling tasks such as updating your mobile inventory, purchasing hardware for new employees, cancelling or transferring devices of retiring or leaving employees, upgrading devices due to loss or breakage and fighting billing errors, escalating costs & unknown charges? 

Of course, you would have realized that managing the day to day mobile services can be a challenging endeavor for any organization. Determining the best optimal voice/data plans, and figuring out which devices & features suits the needs of individual employees and the organization takes too much of your valuable time.

Here’s where outsourcing mobile expense management plays a vital role. A lot of your precious time is saved when you outsource mobile device management. Mobile management is more than just picking the lowest prices or the best handsets. It simplifies and streamlines the management of mobiles within your organization.

Mobile management companies provide unbiased mobile device management and single point of contact wireless help services. They manage procurement of your mobile devices, monitor service plans and respond to calls and emails from your end users. They maintain, track and replace hardware while maintaining confidentiality and compliance with your wireless policies, procedures and purchasing authorizations.

 

As more companies are adopting Smart Phones/PDAs, it is imperative to have a mobile procurement and usage policy at the organization. There needs to be the right mix of productivity, security and cost in devising the mobile policy. Are you still thinking about developing a mobile management plan for your company?

Businesses Ask – Should we handle our Telecom Expense Management Internally?

As simple as one might think Telecom Expense Management might be; be aware that there are many Challenges of Internally Managing your Communications Audits & Expenses.

 

 

  • Today Businesses seem to use multiple carriers for different services that all use different invoicing formats. With this in mind, such invoicing makes it difficult to match and allocate costs accurately and effectively.

     

     

     

     

     

     

     

  • Generally in an Organization there is one person or a department dedicated to managing the company’s mobile fleet (while they maintain their other job functions), but they may not have a complete inventory of the company’s assets including wireless devices, Blackberry Smartphone devices,  Headsets, other hardware, etc. Devices get lost, upgraded, Staff leave & sometimes take their phones, new people are hired and need new devices, units get swapped, some are just left sitting unused, the list goes on and on.
  • While using multiple carriers for different services, internal difficulties may arise in being able to apportion telecommunications costs to divisions, teams or departments with any accuracy.
  • Do you understand all of your costs? You can’t control the cost of something when you don’t understand how it is billed or what you are getting for your money. Telecom carriers have their own language and unless you can speak it, you could be over billed.
  • Not all Organizations have the resources to manually audit each invoice. Did you know in the telecom industry that 7-12% of bills consistently contain errors and/or overcharges?

 

A  full Cost Audit handled by professionals with a proven system, can identify opportunities for immediate savings and areas of improvement for the long term. Best of all, our systems and team of analysts will do the work for you, so your Organization can benefit with a multitude of savings; saving time and resources for other projects internally as well as bottom line Cost savings for your Communications.

 

Let our teams be your translator to interpret and verify your telecom charges for accuracy; today, tomorrow and the future. Along with our cloud based Telecom Expense Management solution we will give your organization the information it needs to promote cost savings with accountability, visibility and simplicity.