Mobile Management

In the past few years there has been a sharp rise in the number of remote or "on the go" workers. As a result, more and more iPhones, blackberry, androids and now the new iPads, and other mobile assets are finding their way into corporate technology environments. Mobile assets have become crucial in the productivity enhancement of an organization. 

A recent survey conducted by Forrester Research shows that about 22 percent of enterprise employees currently fall into the category of "mobile information workers", using a variety of handheld devices to support their day to day activities. Additionally, Forrester estimates that approximately 6 percent of the US workforce uses their own personal mobile devices for work related activities, and that number is expected to grow to 25 percent by 2012.

As mobile communications are becoming necessary and a growing number of enterprises are purchasing new phones and service plans for their workforce, it is becoming more confusing to manage and optimize these expenses for the benefit of the business. One of the most effective ways to cut costs is by evaluating your wireless expenditures.

Do you have someone in your organization that handles the day to day tasks of Mobile – is it YOU? Are you handling tasks such as updating your mobile inventory, purchasing hardware for new employees, cancelling or transferring devices of retiring or leaving employees, upgrading devices due to loss or breakage and fighting billing errors, escalating costs & unknown charges? 

Of course, you would have realized that managing the day to day mobile services can be a challenging endeavor for any organization. Determining the best optimal voice/data plans, and figuring out which devices & features suits the needs of individual employees and the organization takes too much of your valuable time.

Here’s where outsourcing mobile expense management plays a vital role. A lot of your precious time is saved when you outsource mobile device management. Mobile management is more than just picking the lowest prices or the best handsets. It simplifies and streamlines the management of mobiles within your organization.

Mobile management companies provide unbiased mobile device management and single point of contact wireless help services. They manage procurement of your mobile devices, monitor service plans and respond to calls and emails from your end users. They maintain, track and replace hardware while maintaining confidentiality and compliance with your wireless policies, procedures and purchasing authorizations.

As more companies are adopting Smart Phones/PDAs, it is imperative to have a mobile procurement and usage policy at the organization. There needs to be the right mix of productivity, security and cost in devising the mobile policy. Are you still thinking about developing a mobile management plan for your company?