Horror Story of the Week: Roaming Issues While Traveling Abroad

Roaming Mishaps While Traveling Abroad – What Now?

smartphone speed mobile management

In your company, there are likely several employees who have or will need to travel abroad for work-related reasons. In all likelihood, they will need to take their company cell phone in order to take calls, receive emails and continue on with regular business while they are gone. In terms of mobile device management, this is generally  an issue-free occurrence, but what do you do if this happens:

 

You have a user who is travelling abroad, and soon after they were scheduled to land,  you receive a frantic email from them. Their phone does not work.  They are not able to make or receive any calls from where they are, and they have to be on an important conference call shortly which they cannot miss. 

 

You give the carrier a call to see if everything seems good on their end, and the rep you speak with tells you [Read more…]

Horror Story of the week: What Happens When You Are Sent the Wrong Replacement Unit?

Hardware Replacement Mishap – Imagine yourself in this situation:

In terms of mobile device management for your business, have you ever had to send a defective phone away for replacement? Generally the process is simple and the replacement unit is on your desk within a week or so.

What happens though if that is not the case?  Imagine yourself in this situation:

 

[Read more…]

What To Do If You Lose Your Mobile Device

Oh No – You’ve LOST your Cell phone / Smartphone/ Internet Stick – Now What?

 

If you have just lost, misplaced or have had your Blackberry, iPhone, Smartphone, Internet Stick (or any mobile device) stolen – the very first thing you should do is PANIC!

 

No Really – Just Kidding – Don’t Panic!

Seriously – the very first thing you should do is:

** Call your Carrier – Call your Carrier – Call your Carrier! **

[Read more…]

Horror Story of the Week: How Not to Do a Hardware Upgrade

Hardware Upgrade Mishap: Imagine yourself in this situation: 

 

You are faced with the task of getting a new employee a new phone and number. In order to keep costs down, you decide to recycle one of the old unused numbers on your account.  You Find a number on your bill that is showing no usage and has the user name of employee who is no longer with the company.  A quick call to the carrier customer service confirms that there has been no usage, so you go ahead with the upgrade and switch to a new SIM card. 

[Read more…]

Turn Data Off While Roaming

Enjoy Cost Savings by Turning Your Data Off  While Roaming

This is really nothing new – however – very often forgotten about until your Cell Phone Bill arrives.

 

Although there are data roaming features that can be added through your carrier’s Cellular Customer Service before you travel –  using data can still be very expensive. Not to mention data usage is hard to judge – How do you know how much Data you will use while traveling or roaming?

 

If you are traveling with your smartphone and you do not want to rack up huge data roaming charges, it’s good to know that your handset has the ability to temporarily turn the data function off.

[Read more…]

“Travelling With Your Phone This Summer”

In response to a comment on the video “Travelling With Your Phone This Summer”

The COMMENT was:
“Great! could you also talk about cell phone usage abroad and especially electrical converters and charging? I travel or support those who do and it gets dicey. The converter and adapter throws people, changing sims, which carrier and costs. I usually advise skype but that’s not for everyone. Explaining GSM, CDMA and whatever the Japan uses and my audience just turns glassy eyed.  Thanks! Keep up the good work.”

Changes and Alerts Report – Premium Data Usage Alerts

Do you have Premium Data Charges?

 

The Tele-Watch Changes and Alerts Report provides a great deal of information… but what should you know about Premium Data alerts?

Premium data comes in many forms, and can carry significant charges which are not covered by any plans offered from the carriers.

Some types of charges falling into this category are: [Read more…]

Protecting your BlackBerry with BlackBerry Protect

Imagine Losing  your BlackBerry Smartphone – What Now?

Recently, I misplaced my glasses. Since I am nearsighted, this doesn’t generally pose a problem. That is, until  I try and leave the house. This often  leads to a tear around my house, looking in every conceivable place my glasses might have been, and results in me being 15 minutes late for wherever I was going, using my spare pair of glasses, which have seen better days.

I am sure that there are many BlackBerry users out there who, like me, are absentminded and have a tendency of forgetting where things have been placed.

Fortunately, if it is your BlackBerry you tend to forget, BlackBerry Protect helps to solve this problem.  [Read more…]

How to Send a Video using BlackBerry

Simple Steps to Share a Video using Your BlackBerry.

 

If you have ever recorded a Video on your BlackBerry Smartphone and have considered sharing it with your family and friends, you now have a few options available for sharing…..

 

[Read more…]

GILL Technologies Client Care Services

Come Experience Excellent Client Care Services!

 

Many of our clients come to us initially for Cost Savings and Cost Reduction as determined from an initial  Cost Audit. However – they continue to stay with us for our Client Care Services!

 

After a period of time some clients may start to take these savings for granted, however – they have come to realize that they can NOT live without the services of our Client Care Team – We become an extension of their company,  just like another department, which in turn reduces their internal costs and reduces the strain on internal resources. [Read more…]