Moving to a BYOD Environment – Good or Bad?

BYOD (Bring Your Own Device)… Is it for your Company?

An article posted by the Aberdeen group (http://blogs.aberdeen.com/communications/the-true-cost-of-byod/) talks about the BYOD (Bring Your Own Device) work environments.

The article shows a higher overall cost to those environments that utilize BYOD and they hit the nail on the head, but only scratched the surface. Managing 1000 units across one corporate account will also produce substantial savings opportunities through areas such as: voice pooling, data pooling, internal calling options, bulk carrier discounts, and access to more lucrative plans and features – not generally available to the individual consumer.

Management of the fleet is far more cost effective when managed corporately. Managing individual consumer accounts is extremely labour intensive and generally difficult to find cost savings, as they are outside of the Corporate Group. As an analyst with, GILL Technologies, that reviews thousands of mobile bills on a regular basis, I can tell you that finding carrier billing errors is much less labour intensive when there is some consistency to the account. Plan and feature savings are much easier to lay out with corporate accounts rather than individual consumer accounts. When people travel, dealing with any additional long distance and roaming can produce greater savings over corporate accounts. All this means higher costs when working with individual consumer accounts. You also need to factor in the additional challenge of people on and off trying to manage their own accounts. Sometimes people remember to make the changes and sometimes those changes are the right ones. But this is NOT always the case.

Another area where it is more cost effective to manage a corporate mobile device fleet over individual units is with potential down time. When a business manages a mobile fleet, they typically have spare units so that there is little to no “down time” for their end users when units are damaged etc. Our internal Client Care Team deals with these types of situations on a regular basis and it is usually a very simple process to get the person back up and running on another unit quickly within a corporate fleet. This is still possible in a BYOD environment but not nearly as cost effective, or as simple.

Creating a Corporate Mobile Device policy with regards to security becomes a significantly greater (and as a result more expensive) challenge within a BYOD environment. The IT department within a company may have a security policy that covers their mobile device fleet, but it becomes very challenging to implement and enforce across a BYOD environment. The transmission of company data, the storage of potentially sensitive files on personal mobile devices, no control over what 3rd party “apps” are on a persons personal smartphone, all pose significant and potentially severe challenges for a company that may choose to utilize a BYOD environment. There is also the concern about smartphones and other mobile devices and their cameras / recording capabilities within a corporate setting. This challenge is not easy to overcome in today’s world of smartphones regardless as to what enviroment a company utilizes but something that needs to be considered.

When all of these considerations are taken into account, the choice to reject a BYOD environment becomes easier for a business to do. The costs are higher and the security risks are greater.

Frustrating Customer Service

Frustrating Cellular Customer Service

In the course of a day I likely speak to a majority of the Cellular Communications Carriers several times each, and it still baffles me the frustrating things that I continually encounter.

 

My favourite of course is the SCHEDULED upgrade or maintenance in the middle of a business day that prevents them from being able to see or do anything on any account! Seriously – Who schedules an upgrade or maintenance at their busiest time the of day?

I can understand that systems go down and there is little you can do about it, but why schedule it that way – why not wait until less busy hours?

 

Or how about the representative that has no common sense at all? [Read more…]

Horror Story Of The Week: When Phones Don’t Work.

Simple Troubleshooting – For When Your Mobile Device Stops Working

Mobile devices have become an integral part of today’s business. Whether it is mobile phones for the fleet, or a variety of smartphones or mobile internet devices for sales people, they are indispensable tools for staff away from the office.

Imagine then, what would happen if suddenly a phone stopped working:

Sometime during your workday, one of your users was forced to return to the office from the field because their phone has stopped working. They are getting told all of their calls are going  to voicemail, and they are unable to place any outgoing calls from their phones. [Read more…]

Travel Pack Combos

What’s In Your Travel Pack Combo?

As the Cellular Carriers continue to tweak their mobile plan offerings, one thing they are selling a lot of  is the Travel Pack Combos for travellers going to the US from Canada.

These combos offer Voice and Texting, Voice and Data, or Voice, Texting and Data allowances, at reduced rates.

 

But are these offerings the best option? 

 

[Read more…]

Horror Story of the Week: BlackBerry Enterprise Server Activation Problems

3 Simple BES Tips for a Smooth Activation

There are a great many benefits to using the BlackBerry Enterprise Server in your company, including helping to improve IT productivity, the ability to sync and manage your corporate email, and the advanced security that it offers.

 

If you are the IT designate managing the cellular device fleet for your company, you may have had to handle a BES email activation a time or two, and chances are they have gone smoothly.

 

But what happens if it doesn’t go so smoothly? Heaven forbid you find yourself in this situation:

[Read more…]

Cellular Customer Service Tips

I am sure that everyone has at one point in time experienced first hand a mobile customer service horror story when having to deal with their cellular carriers.

 

We know that dealing with Mobile Carriers is not always a positive experience! However – if you are prepared, know what to ask the Cellular Customer Service Representative and have a general idea of what to expect – it does not have to be all negative.

[Read more…]

Horror Story of the Week: Replacing Broken Hardware

Replacing Broken Hardware – Imagine yourself in this situation:

Say you have just done a hardware upgrade for one of your employees. They have new hardware and are in a new contract. Normally this process is simple. You pass off the hardware, get their email switched over, if applicable and send them on their merry way.  But what happens if your simple process, ends up being not-so-simple?

Imagine yourself in this situation:

You have just passed off new hardware to an employee. After a quick set up, you send them on their way and you return to what you were doing and don’t think much about their phone again. That is until you get a call. The employee has a problem with their phone. [Read more…]

Horror Story of the Week: Roaming Issues While Traveling Abroad

Roaming Mishaps While Traveling Abroad – What Now?

smartphone speed mobile management

In your company, there are likely several employees who have or will need to travel abroad for work-related reasons. In all likelihood, they will need to take their company cell phone in order to take calls, receive emails and continue on with regular business while they are gone. In terms of mobile device management, this is generally  an issue-free occurrence, but what do you do if this happens:

 

You have a user who is travelling abroad, and soon after they were scheduled to land,  you receive a frantic email from them. Their phone does not work.  They are not able to make or receive any calls from where they are, and they have to be on an important conference call shortly which they cannot miss. 

 

You give the carrier a call to see if everything seems good on their end, and the rep you speak with tells you [Read more…]

Horror Story of the week: What Happens When You Are Sent the Wrong Replacement Unit?

Hardware Replacement Mishap – Imagine yourself in this situation:

In terms of mobile device management for your business, have you ever had to send a defective phone away for replacement? Generally the process is simple and the replacement unit is on your desk within a week or so.

What happens though if that is not the case?  Imagine yourself in this situation:

 

[Read more…]

What To Do If You Lose Your Mobile Device

Oh No – You’ve LOST your Cell phone / Smartphone/ Internet Stick – Now What?

 

If you have just lost, misplaced or have had your Blackberry, iPhone, Smartphone, Internet Stick (or any mobile device) stolen – the very first thing you should do is PANIC!

 

No Really – Just Kidding – Don’t Panic!

Seriously – the very first thing you should do is:

** Call your Carrier – Call your Carrier – Call your Carrier! **

[Read more…]