Cellular Customer Service Tips

I am sure that everyone has at one point in time experienced first hand a mobile customer service horror story when having to deal with their cellular carriers.

 

We know that dealing with Mobile Carriers is not always a positive experience! However – if you are prepared, know what to ask the Cellular Customer Service Representative and have a general idea of what to expect – it does not have to be all negative.

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Business Best Practices Do Not Believe in Status Quo

Status Quo As A Best Practice Might Kill Your Business

 

Some businesses have the big guy as their competitor. Some have a whole bunch of competitors in a local block. Some businesses have so much competition, that its easier to say who the’re not competing with. However, our competitor tops them all! Our competitor is “status quo”. Yup, I’d rather say I’m competing with XYZ Company than to say – we don’t really have anyone that does what we do or the way we do it (TEM 360° Solution). At least you can compete with the other women/man. Ok, but this is not about me venting that I have no direct competition to speak of. This is really to discuss that viral disease that slowly gets a company called “Status Quo” and how to avoid it with best business practices. 

 

I want to share a story about a meeting I had several years ago, with Toyota and the manager of their mobile management team. [Read more…]

Activating a SmartPhone with NO Data Plan

Want a Smart Phone but do not want to subscribe to Data plan??

I was faced with a problem the other day with one of our clients – they wanted to get a Blackberry for a user – however – this user did not require a data plan. They wanted him to have a blackberry to keep all company hardware uniform for internal reasons –  however  – they were discouraged at the price of the hardware due to not having a data plan!

Example Rogers BB 9800 $99.99 on a 3 yr term with data – with no data plan the unit will be $424.99 on a 3 yr term  —  In order to oblige the client with desired pricing – and follow the system guidelines set out by the carrier –  we utilized the following solution!

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GILL Technologies Reporting Services

Online Communications Reporting Services

 

Tele-Watch is our online reporting system for Wireless Expense Management. It provides online access to all your telecom billing and details.

 

Prior to Tele-Watch,  GILL Technologies produced hand delivered paper reports that were provided to our clients. Paper reporting evolved to sending PDF reports via email – WOW – we sure have come along way since those days! [Read more…]

GILL Technologies Cost Audit Services

Cost Reduction Communications Audit!

 

Most people understand that they are over paying for their Telecom Services.

 

However, there is a misconception that the carrier is looking out for you – and you guessed it …. they are not!

 

GILL Technologies offers a Cost Audit Service, that provides clients with better visibility into their Telecom expenses. [Read more…]

GILL Technologies Client Care Services

Come Experience Excellent Client Care Services!

 

Many of our clients come to us initially for Cost Savings and Cost Reduction as determined from an initial  Cost Audit. However – they continue to stay with us for our Client Care Services!

 

After a period of time some clients may start to take these savings for granted, however – they have come to realize that they can NOT live without the services of our Client Care Team – We become an extension of their company,  just like another department, which in turn reduces their internal costs and reduces the strain on internal resources. [Read more…]

Agent & Reseller Business Opportunities Await You!

Two Business Opportunity programs geared towards two types of Partners.

Did you know that GILL Technologies has excellent Channel Program opportunities just waiting for you?

 

We currently provide 2 channel programs depending on your requirements.
Whether you are looking to offer add on services to your existing business, or are looking to start a completely new business, one of our channel programs may be the right fit for you!

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Ring Central VoIP Review

A Review of Ring Central’s VoIP Service

 

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We made the very scary choice of moving from our traditional phone system and typical business lines to VoIP in July of 2010. I say "scary" because of the many horror stories we have heard in the past surrounding quality and performance. However, we had two key agendas that had to be met;

  1. Reduce telephony cost
  2. Improve remote work capabilities (this would include enhanced features)

 

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ALERTS, ALERTS, ALERTS!

Do you Review your Tele-Watch Alerts?

 

GILL Technologies is here to help with your wireless expense management service, but YOU can take action to save even more.

Tele-Watch (Telecom Expense Management Software) displays ALERTS to help monitor and reduce costs; providing information you can review for tips on how to save money, implement or enforce company policies and prevent abuse, while optimizing your business communications. 

 

Some types of usage may require your intervention in order to control and reduce cost. [Read more…]

International Calling Pushing Your Phone Bill Off the Chart – Skype It

With all of todays technology there is really no reason why telecom costs need to stay in the red. Skype is an immediate technology that can reduce International calling costs as noted by TechCrunch "Skype now accounts for 12% of all international calling minutes". Businesses and individuals can immediately reduce costs with nothing more than a technology change. In fact to incorporate all internal communication a company will not only benefit from reduced long distance over all but improved efficiency too. If there is any negative to incorporating Skype it would be in the quality of the call. This is always a concern whenever you begin to implement any VoIP solution. Internally we at GILL Technologies have found the call quality to be excellent 9 out of 10 times. The 10th time is not a big deal when considering businesses have become accustomed to lower quality of service (QOS) primarily due to the adoption of cell phones, being the primary communication tool for many. (A great reason for cell phone expense management – ok a plug). That being said I would recommend a gradual adoption to test the networks and overall satisfaction. Implement the service for internal calling to start, then expand into service calls. Once you are confident in the services (if that time comes) then unleash the full power and incorporate all calling. There is nothing worse than worrying about call quality when making a call, so build the comfort level. Prior to implementation; however, there are some guidelines that should be implemented and followed. Some things to consider are:

  1. Will the use of webcam be permitted
  2. What will the policy around webcam use be
  3. Set automatic away settings to an increment of 5 minutes
  4. Maintain status settings – i.e. when in a meeting set to "Do Not Disturb"
  5. Your identity picture policy if this is a concern
  6. Integration with outlook or other corporate mail
  7. Plug-Ins Policy – you may want to incorporate Recording Capability
  8. Wi-Fi Phones or Company IP Phones, or Soft Phones
  9. If Soft Phones – who will supply headsets

These are some of the things you may want to think about prior to unleashing instant communication in your organization. Over all, Skype is a great tool with thumbs up from us at GILL Technologies.