Choosing a Stylus for your Touch Screen Device

January 16, 2012 By Leave a Comment

Do you Need a Stylus for your Touch Screen Mobile Device?

 

Perhaps you own a tablet. Since the day you brought  your device home, it has been a whirlwind love story of epic proportions.

You and your touch screen mobile device have become inseparable. Together you create the ultimate productivity machine, able to email, browse and accomplish innumerable amounts of tasks with the apps available at your disposal.

And then suddenly, while you’re enjoying a large and rather sticky pastry (with your crafted hot beverage), an urgent email comes and, alas, there are no napkins at your disposal. Uh Oh – Now what?

[Read more...]

Filed Under: iPad Management, iPhone Management, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , , , , ,

Horror Story Of The Week: Removing IT Policies From a BlackBerry

November 1, 2011 By Leave a Comment

2 Simple Strategies to Remove an IT Policy From a Used BlackBerry

Hopefully you never find yourself in a situation like this: 

 

A few days ago, one of your employees came to you with a broken Blackberry that needed replacing. 

 

Unfortunately, they were not eligible for an upgrade yet. 

 

Fortunately, you were able to secure a used device from the neighboring business, who had recently switched carriers and mobile devices. 

 

You wiped the device (removed the previous stored information), swapped the SIMs (removed the previous card & inserted your  user’s SIM) and then had that user set a device password. 

 

So far all is good.  

 

[Read more...]

Filed Under: Blackberry Management, Cellular Phones, Communications Management, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , ,

Horror Story Of The Week: When Phones Don’t Work.

October 17, 2011 By 1 Comment

Simple Troubleshooting – For When Your Mobile Device Stops Working

Mobile devices have become an integral part of today’s business. Whether it is mobile phones for the fleet, or a variety of smartphones or mobile internet devices for sales people, they are indispensable tools for staff away from the office.

Imagine then, what would happen if suddenly a phone stopped working:

Sometime during your workday, one of your users was forced to return to the office from the field because their phone has stopped working. They are getting told all of their calls are going  to voicemail, and they are unable to place any outgoing calls from their phones. [Read more...]

Filed Under: Cellular Customer Service, Cellular Phones, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , , , ,

Horror Story of the Week: Surprise Pay-Per-Use Charges.

October 3, 2011 By 1 Comment

Surprise, Surprise – You Have Pay-Per-Use Charges

Having the right plan for your company’s mobile devices can hugely impact your mobile expense management. The right plan, can help reduce overage charges, or, in the case of features, pay-per-use features. What would happen if the features or plans you had in place, were to disappear?

 

Here’s the Situation:

While going over your company’s bills, you notice a user who would benefit from a higher messaging plan. You email your corporate rep with the change you would like to make and leave it at that. A couple days later you receive your confirmation from the carrier that the change has been made. 

 

The next month your receive and open your bill, then nearly die of a heart attack. Where you had expected to see savings from changing the plan, you are now seeing thousands of dollars in usage charges on the same line. Somehow the users data plan had been removed, and has been paying for the 200+ MB of usage at pay-per use pricing!  Maybe it’s a mistake you think.   [Read more...]

Filed Under: Billing Errors, Cellular Expense Management, Communications Management, Cost Reduction, Mobile Expense Management Tagged With: , , , , , ,

Travel Pack Combos

September 28, 2011 By 1 Comment

What’s In Your Travel Pack Combo?

As the Cellular Carriers continue to tweak their mobile plan offerings, one thing they are selling a lot of  is the Travel Pack Combos for travellers going to the US from Canada.

These combos offer Voice and Texting, Voice and Data, or Voice, Texting and Data allowances, at reduced rates.

 

But are these offerings the best option? 

 

[Read more...]

Filed Under: Cellular Customer Service, Cellular Expense Management, Cellular Phones, Communications Management, Mobile Device, Mobile Device Management, Mobile Expense Management Tagged With: , , , , , ,

Horror Story of the Week: BlackBerry Enterprise Server Activation Problems

September 19, 2011 By 1 Comment

3 Simple BES Tips for a Smooth Activation

There are a great many benefits to using the BlackBerry Enterprise Server in your company, including helping to improve IT productivity, the ability to sync and manage your corporate email, and the advanced security that it offers.

 

If you are the IT designate managing the cellular device fleet for your company, you may have had to handle a BES email activation a time or two, and chances are they have gone smoothly.

 

But what happens if it doesn’t go so smoothly? Heaven forbid you find yourself in this situation:

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Filed Under: Blackberry Management, Cellular Customer Service, Cellular Phones, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , , ,

What to do When You’re Not Eligible for an Upgrade.

September 16, 2011 By 2 Comments

Ineligible for Upgrade – 5 Tips to Reduced Cell Costs!

 

Is one of your fleet’s cellular phones broken, worn out, malfunctioning, or just completely not working?

Lets face it cell phones just do not seem to last the full -2 or 3 years of the contract – when you would normally be eligible for upgrade.

However – don’t despair. There are a few things that you can often try – so that you can avoid having to pay the full price of the replacement costs of new hardware.

[Read more...]

Filed Under: Cellular Customer Service, Cellular Expense Management, Cellular Phones, Mobile Device, Smart Phones Tagged With: , , , , ,

Horror Story of the Week: When Devices Won’t Connect.

September 12, 2011 By 2 Comments

4 Steps to Solving Cellular Device Connection Issues

Does your company’s Cellular fleet include mobile Internet Devices?

 

Imagine a situation like this:

You have just ordered a new Internet device for an employee, and are about to set the unit up. You take it out of the box, pop in a SIM, turn the device on, get it set up on your computer and open your Internet browser.  

 

Except you aren’t able to connect.

 

You check your new device, it’s on, and your computer detects it, so you try again, this time keeping your eye on the device. 

There is a glimmer of hope when the “connected” light comes one, only to be immediately squashed when it goes out a second later. [Read more...]

Filed Under: Cellular Customer Service, Cellular Expense Management, Cellular Phones, Mobile Device, Mobile Device Management Tagged With: , , , , ,

Horror Story of the Week: Replacing Broken Hardware

September 5, 2011 By 2 Comments

Replacing Broken Hardware – Imagine yourself in this situation:

Say you have just done a hardware upgrade for one of your employees. They have new hardware and are in a new contract. Normally this process is simple. You pass off the hardware, get their email switched over, if applicable and send them on their merry way.  But what happens if your simple process, ends up being not-so-simple?

Imagine yourself in this situation:

You have just passed off new hardware to an employee. After a quick set up, you send them on their way and you return to what you were doing and don’t think much about their phone again. That is until you get a call. The employee has a problem with their phone. [Read more...]

Filed Under: Mobile Device, Mobile Device Management Tagged With: , , , ,

Horror Story of the Week: Roaming Issues While Traveling Abroad

August 29, 2011 By 1 Comment

Roaming Mishaps While Traveling Abroad – What Now?

smartphone speed mobile management

In your company, there are likely several employees who have or will need to travel abroad for work-related reasons. In all likelihood, they will need to take their company cell phone in order to take calls, receive emails and continue on with regular business while they are gone. In terms of mobile device management, this is generally  an issue-free occurrence, but what do you do if this happens:

 

You have a user who is travelling abroad, and soon after they were scheduled to land,  you receive a frantic email from them. Their phone does not work.  They are not able to make or receive any calls from where they are, and they have to be on an important conference call shortly which they cannot miss. 

 

You give the carrier a call to see if everything seems good on their end, and the rep you speak with tells you [Read more...]

Filed Under: Cellular Customer Service, Cellular Phones, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , , , , , , , ,
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