Moving to a BYOD Environment – Good or Bad?

BYOD (Bring Your Own Device)… Is it for your Company?

An article posted by the Aberdeen group (http://blogs.aberdeen.com/communications/the-true-cost-of-byod/) talks about the BYOD (Bring Your Own Device) work environments.

The article shows a higher overall cost to those environments that utilize BYOD and they hit the nail on the head, but only scratched the surface. Managing 1000 units across one corporate account will also produce substantial savings opportunities through areas such as: voice pooling, data pooling, internal calling options, bulk carrier discounts, and access to more lucrative plans and features – not generally available to the individual consumer.

Management of the fleet is far more cost effective when managed corporately. Managing individual consumer accounts is extremely labour intensive and generally difficult to find cost savings, as they are outside of the Corporate Group. As an analyst with, GILL Technologies, that reviews thousands of mobile bills on a regular basis, I can tell you that finding carrier billing errors is much less labour intensive when there is some consistency to the account. Plan and feature savings are much easier to lay out with corporate accounts rather than individual consumer accounts. When people travel, dealing with any additional long distance and roaming can produce greater savings over corporate accounts. All this means higher costs when working with individual consumer accounts. You also need to factor in the additional challenge of people on and off trying to manage their own accounts. Sometimes people remember to make the changes and sometimes those changes are the right ones. But this is NOT always the case.

Another area where it is more cost effective to manage a corporate mobile device fleet over individual units is with potential down time. When a business manages a mobile fleet, they typically have spare units so that there is little to no “down time” for their end users when units are damaged etc. Our internal Client Care Team deals with these types of situations on a regular basis and it is usually a very simple process to get the person back up and running on another unit quickly within a corporate fleet. This is still possible in a BYOD environment but not nearly as cost effective, or as simple.

Creating a Corporate Mobile Device policy with regards to security becomes a significantly greater (and as a result more expensive) challenge within a BYOD environment. The IT department within a company may have a security policy that covers their mobile device fleet, but it becomes very challenging to implement and enforce across a BYOD environment. The transmission of company data, the storage of potentially sensitive files on personal mobile devices, no control over what 3rd party “apps” are on a persons personal smartphone, all pose significant and potentially severe challenges for a company that may choose to utilize a BYOD environment. There is also the concern about smartphones and other mobile devices and their cameras / recording capabilities within a corporate setting. This challenge is not easy to overcome in today’s world of smartphones regardless as to what enviroment a company utilizes but something that needs to be considered.

When all of these considerations are taken into account, the choice to reject a BYOD environment becomes easier for a business to do. The costs are higher and the security risks are greater.

Horror Story Of The Week: Removing IT Policies From a BlackBerry

2 Simple Strategies to Remove an IT Policy From a Used BlackBerry

Hopefully you never find yourself in a situation like this: 

 

A few days ago, one of your employees came to you with a broken Blackberry that needed replacing. 

 

Unfortunately, they were not eligible for an upgrade yet. 

 

Fortunately, you were able to secure a used device from the neighboring business, who had recently switched carriers and mobile devices. 

 

You wiped the device (removed the previous stored information), swapped the SIMs (removed the previous card & inserted your  user’s SIM) and then had that user set a device password. 

 

So far all is good.  

 

[Read more…]

Horror Story Of The Week: When Phones Don’t Work.

Simple Troubleshooting – For When Your Mobile Device Stops Working

Mobile devices have become an integral part of today’s business. Whether it is mobile phones for the fleet, or a variety of smartphones or mobile internet devices for sales people, they are indispensable tools for staff away from the office.

Imagine then, what would happen if suddenly a phone stopped working:

Sometime during your workday, one of your users was forced to return to the office from the field because their phone has stopped working. They are getting told all of their calls are going  to voicemail, and they are unable to place any outgoing calls from their phones. [Read more…]

Travel Pack Combos

What’s In Your Travel Pack Combo?

As the Cellular Carriers continue to tweak their mobile plan offerings, one thing they are selling a lot of  is the Travel Pack Combos for travellers going to the US from Canada.

These combos offer Voice and Texting, Voice and Data, or Voice, Texting and Data allowances, at reduced rates.

 

But are these offerings the best option? 

 

[Read more…]

Cellular Customer Service Tips

I am sure that everyone has at one point in time experienced first hand a mobile customer service horror story when having to deal with their cellular carriers.

 

We know that dealing with Mobile Carriers is not always a positive experience! However – if you are prepared, know what to ask the Cellular Customer Service Representative and have a general idea of what to expect – it does not have to be all negative.

[Read more…]

Horror Story of the Week: When Devices Won’t Connect.

4 Steps to Solving Cellular Device Connection Issues

Does your company’s Cellular fleet include mobile Internet Devices?

 

Imagine a situation like this:

You have just ordered a new Internet device for an employee, and are about to set the unit up. You take it out of the box, pop in a SIM, turn the device on, get it set up on your computer and open your Internet browser.  

 

Except you aren’t able to connect.

 

You check your new device, it’s on, and your computer detects it, so you try again, this time keeping your eye on the device. 

There is a glimmer of hope when the “connected” light comes one, only to be immediately squashed when it goes out a second later. [Read more…]

Knowing the Ins and Outs of Your Mobile Carriers

Do You Know the Ins & Outs of Your Mobile Carrier?

Knowing the ins and outs of the Mobile carriers that your organization uses, is always the best way to beat them at their own game. I am sure that you have at one point in time had a very frustrating call to a Mobile carrier that left you angry and pulling your hair out!

You are not alone. This happens to the best of us – however – knowing the ins and outs will help you with your quest for cost reduction &  control of your mobile expense management.

[Read more…]

Horror Story of the Week: Replacing Broken Hardware

Replacing Broken Hardware – Imagine yourself in this situation:

Say you have just done a hardware upgrade for one of your employees. They have new hardware and are in a new contract. Normally this process is simple. You pass off the hardware, get their email switched over, if applicable and send them on their merry way.  But what happens if your simple process, ends up being not-so-simple?

Imagine yourself in this situation:

You have just passed off new hardware to an employee. After a quick set up, you send them on their way and you return to what you were doing and don’t think much about their phone again. That is until you get a call. The employee has a problem with their phone. [Read more…]

Horror Story of the Week: Roaming Issues While Traveling Abroad

Roaming Mishaps While Traveling Abroad – What Now?

smartphone speed mobile management

In your company, there are likely several employees who have or will need to travel abroad for work-related reasons. In all likelihood, they will need to take their company cell phone in order to take calls, receive emails and continue on with regular business while they are gone. In terms of mobile device management, this is generally  an issue-free occurrence, but what do you do if this happens:

 

You have a user who is travelling abroad, and soon after they were scheduled to land,  you receive a frantic email from them. Their phone does not work.  They are not able to make or receive any calls from where they are, and they have to be on an important conference call shortly which they cannot miss. 

 

You give the carrier a call to see if everything seems good on their end, and the rep you speak with tells you [Read more…]

Horror Story of the Week: Enormous Roaming Bills

Roaming Bill Mishaps – Imagine yourself in this situation:

If you have ever been in charge of the mobile expense management, chances are there have been times when you have cringed opening your wireless bill. Based on usage, the charges fluctuate, big one month, small the next. If you have ever had a user with roaming charges, then you know how much of an impact usage can make. Those charges can get high, however imagine yourself in this situation:

One of your sales persons, or VP’s are travelling outside of the country on a business trip. They tell you that they anticipate using their phone frequently. In an effort to help reduce the potential costs you make a mental note to call the carrier and add some roaming packages. A few days pass, the user leaves and returns. You don’t think much of it until your wireless bill comes in….. and you nearly die of a heart attack. [Read more…]