Backing Up Data

Backing Up Data – What & Why?

“From the Fence with JP”

Data data data – what happens if it disappeared? For some people this is not a concern, yet for others it would be a problem – ranging in intensity of a minor inconvenience to an apocalyptic nightmare.

Everyone has more and more data – every day we accumulate lots of information from varying sources – email, calendars, phones, chats, texts, facebook, twitter, MSN, tax software, documents, etc (the list goes on)!

In the “old” days we had physical filing cabinets filled with paper, which many people used as reassurance of physical originals someplace – if soft copies disappeared. Now – even though there seems to be more and more paper there seems to be less reliance on this form for original documents.

So what does this mean?

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Horror Story Of The Week: Removing IT Policies From a BlackBerry

2 Simple Strategies to Remove an IT Policy From a Used BlackBerry

Hopefully you never find yourself in a situation like this: 

 

A few days ago, one of your employees came to you with a broken Blackberry that needed replacing. 

 

Unfortunately, they were not eligible for an upgrade yet. 

 

Fortunately, you were able to secure a used device from the neighboring business, who had recently switched carriers and mobile devices. 

 

You wiped the device (removed the previous stored information), swapped the SIMs (removed the previous card & inserted your  user’s SIM) and then had that user set a device password. 

 

So far all is good.  

 

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Horror Story Of The Week: When Phones Don’t Work.

Simple Troubleshooting – For When Your Mobile Device Stops Working

Mobile devices have become an integral part of today’s business. Whether it is mobile phones for the fleet, or a variety of smartphones or mobile internet devices for sales people, they are indispensable tools for staff away from the office.

Imagine then, what would happen if suddenly a phone stopped working:

Sometime during your workday, one of your users was forced to return to the office from the field because their phone has stopped working. They are getting told all of their calls are going  to voicemail, and they are unable to place any outgoing calls from their phones. [Read more…]

Horror Story of the Week: When Devices Won’t Connect.

4 Steps to Solving Cellular Device Connection Issues

Does your company’s Cellular fleet include mobile Internet Devices?

 

Imagine a situation like this:

You have just ordered a new Internet device for an employee, and are about to set the unit up. You take it out of the box, pop in a SIM, turn the device on, get it set up on your computer and open your Internet browser.  

 

Except you aren’t able to connect.

 

You check your new device, it’s on, and your computer detects it, so you try again, this time keeping your eye on the device. 

There is a glimmer of hope when the “connected” light comes one, only to be immediately squashed when it goes out a second later. [Read more…]

Horror Story of the Week: Replacing Broken Hardware

Replacing Broken Hardware – Imagine yourself in this situation:

Say you have just done a hardware upgrade for one of your employees. They have new hardware and are in a new contract. Normally this process is simple. You pass off the hardware, get their email switched over, if applicable and send them on their merry way.  But what happens if your simple process, ends up being not-so-simple?

Imagine yourself in this situation:

You have just passed off new hardware to an employee. After a quick set up, you send them on their way and you return to what you were doing and don’t think much about their phone again. That is until you get a call. The employee has a problem with their phone. [Read more…]

Horror Story of the Week: Enormous Roaming Bills

Roaming Bill Mishaps – Imagine yourself in this situation:

If you have ever been in charge of the mobile expense management, chances are there have been times when you have cringed opening your wireless bill. Based on usage, the charges fluctuate, big one month, small the next. If you have ever had a user with roaming charges, then you know how much of an impact usage can make. Those charges can get high, however imagine yourself in this situation:

One of your sales persons, or VP’s are travelling outside of the country on a business trip. They tell you that they anticipate using their phone frequently. In an effort to help reduce the potential costs you make a mental note to call the carrier and add some roaming packages. A few days pass, the user leaves and returns. You don’t think much of it until your wireless bill comes in….. and you nearly die of a heart attack. [Read more…]

Business Best Practices Do Not Believe in Status Quo

Status Quo As A Best Practice Might Kill Your Business

 

Some businesses have the big guy as their competitor. Some have a whole bunch of competitors in a local block. Some businesses have so much competition, that its easier to say who the’re not competing with. However, our competitor tops them all! Our competitor is “status quo”. Yup, I’d rather say I’m competing with XYZ Company than to say – we don’t really have anyone that does what we do or the way we do it (TEM 360° Solution). At least you can compete with the other women/man. Ok, but this is not about me venting that I have no direct competition to speak of. This is really to discuss that viral disease that slowly gets a company called “Status Quo” and how to avoid it with best business practices. 

 

I want to share a story about a meeting I had several years ago, with Toyota and the manager of their mobile management team. [Read more…]

Activating a SmartPhone with NO Data Plan

Want a Smart Phone but do not want to subscribe to Data plan??

I was faced with a problem the other day with one of our clients – they wanted to get a Blackberry for a user – however – this user did not require a data plan. They wanted him to have a blackberry to keep all company hardware uniform for internal reasons –  however  – they were discouraged at the price of the hardware due to not having a data plan!

Example Rogers BB 9800 $99.99 on a 3 yr term with data – with no data plan the unit will be $424.99 on a 3 yr term  —  In order to oblige the client with desired pricing – and follow the system guidelines set out by the carrier –  we utilized the following solution!

[Read more…]

Horror Story of the Week: How Not to Do a Hardware Upgrade

Hardware Upgrade Mishap: Imagine yourself in this situation: 

 

You are faced with the task of getting a new employee a new phone and number. In order to keep costs down, you decide to recycle one of the old unused numbers on your account.  You Find a number on your bill that is showing no usage and has the user name of employee who is no longer with the company.  A quick call to the carrier customer service confirms that there has been no usage, so you go ahead with the upgrade and switch to a new SIM card. 

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Accenting your Messages on your Blackberry

How do you Accent your Messages on your Blackberry?

There are at least 6700 recognized languages used in the world, and, chances are, you speak at least one of them. Maybe two. Perhaps more.
And chances are, if you speak the language, there may come a time where you will need to compose some sort of message, maybe even on your Blackberry.
Problem is, that often languages have funny letters and accents. When was the last time you have seen an ß, an É or an ñ on your keypad?
Your first guess might be to pull up your symbols menu, but alas, the accents are not to be found.
Fear not my fellow multi-linguists! There are a couple simple solutions for you!