Plans with No System Access Fee – Good thing or Bad thing?

Plans With No System Access Fee Under Fire

The debate over the system access fee being a government fee that was simply passed through to the government or another channel for the carrier to simply increase their revenue is as old as cell phones. However, the powers that be (you and me) have finally won the battle with many carriers in having plans that no longer encompass a system access fee, or have we?

At first glance that may be the way that it looks, but as many things go when it comes to telecom expense management, not everything is as it seems or for that matter is so cut and dry. Carol from our Analysis team explains; Clients would have to change to one of the new plans in order to see this charge dropped from billing. In most cases, a comparable new plan is only slightly more expensive (less than the former encompassing the SAF charge), but has increased OOB (out of bucket) and LD (long distance) charges.

 

 

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Reverse 411 Phone Number Look Up Charges

EIiminate 411 Phone Number Look Up Charges

I can’t recall who, but someone (famously rich I believe) once said "count your pennies, and the dollars will take care of themselves". Truly great words, and frankly when we’re speaking of 411 charges, we’re not just talking pennies! In fact some cell phone companies charge as much as $2.50 per single 411 directory search. The sad part of all of this, is the information you get is limited (just the number) and is fully available for free if you tap into the right strategy based on your current plan and features.

 

Three Strategies to Eliminate or Reduce This Cost

 

In this video we discuss three separate strategies, which can either eliminate this cost or almost eliminate the cost depending on the strategy you deploy. As this week’s Tip of the Week, we would appreciate any comments you might have. If you have any topics you would like discussed in the future, just let us know in the comment box.

 

 

 

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Telecom Expense Management for Small Businesses – Part 3

Single Point of Contact Support and Procurement

In part-3 of this 3 part series focusing on telecom expense management for small business, we look at single point of contact support and procurement. Dealing with the carriers can be especially challenging for small business as they are stuck between being treated like a consumer by the carriers, yet trying to run a company much like a mid size or larger business.

Therefore understanding how a single contact point where a small business can channel all of their communication needs can be extremely beneficial. Discover just a few ways outsourcing communication management support even for the small guy – is a good move.

 

 

 

 

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Is Telecom Expense Management Right for Small Business – 3 Part Series

Could An Audit Save Your Business 30% On Telecom Expenses?

Understanding the benefits of telecom expense management for small business is a critical component to more effective cost savings and increased profits or small business which is often overlooked.

In this short video were going to explore the first component of a complete telecom expense management solution focusing on the cost audit process, for the purpose of cost savings.

In future videos will cover the final two components of the telecom expense management solution; management and reporting, and support and procurement.

Does your small business of the telecom expense management solution and policy?

 

 

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Businesses Ask – Should we handle our Telecom Expense Management Internally?

As simple as one might think Telecom Expense Management might be; be aware that there are many Challenges of Internally Managing your Communications Audits & Expenses.

 

 

  • Today Businesses seem to use multiple carriers for different services that all use different invoicing formats. With this in mind, such invoicing makes it difficult to match and allocate costs accurately and effectively.

     

     

     

     

     

     

     

  • Generally in an Organization there is one person or a department dedicated to managing the company’s mobile fleet (while they maintain their other job functions), but they may not have a complete inventory of the company’s assets including wireless devices, Blackberry Smartphone devices,  Headsets, other hardware, etc. Devices get lost, upgraded, Staff leave & sometimes take their phones, new people are hired and need new devices, units get swapped, some are just left sitting unused, the list goes on and on.
  • While using multiple carriers for different services, internal difficulties may arise in being able to apportion telecommunications costs to divisions, teams or departments with any accuracy.
  • Do you understand all of your costs? You can’t control the cost of something when you don’t understand how it is billed or what you are getting for your money. Telecom carriers have their own language and unless you can speak it, you could be over billed.
  • Not all Organizations have the resources to manually audit each invoice. Did you know in the telecom industry that 7-12% of bills consistently contain errors and/or overcharges?

 

A  full Cost Audit handled by professionals with a proven system, can identify opportunities for immediate savings and areas of improvement for the long term. Best of all, our systems and team of analysts will do the work for you, so your Organization can benefit with a multitude of savings; saving time and resources for other projects internally as well as bottom line Cost savings for your Communications.

 

Let our teams be your translator to interpret and verify your telecom charges for accuracy; today, tomorrow and the future. Along with our cloud based Telecom Expense Management solution we will give your organization the information it needs to promote cost savings with accountability, visibility and simplicity.

Wireless Communication Management Rhyme – “Scrooge is in the house”

So another year has passed and a new one just begun filled with new opportunities, but survival is the one we focus on. We must justify our roles and the easy target is our communications – for with no communications – there is no business. Present day communications management has become far more complex, the costs have escalated, and day to day management is potentially the most painful part of all. As we sit around the data room, we wonder if there will be a day again where we can be the heroes we once were – in charge of all that RAM, Routers, and terminals. Enjoying our superiority of technology; however, before we get too lost in all our memory bliss, tonight is a special night– a new decade and a new fiscal year is upon us. Budgets, efficiencies, new technology, and growth all in front of us but unlike other decades past we wonder exactly what the future holds. Fear not for tonight is a special night; tonight your IT Departments will be visited by three ghosts. The first, the ghost of technology past, followed by the ghost of financial reality preparing us for the ghost of leadership tomorrow.

GhostThe First Ghost

At the stroke of midnight Johnny Menclub our old IT Manager clatters through the walls with chains dangling.

[Johnny] “Hello gentleman – and gentle ladies, it’s been a long time. I miss those old days of camaraderie and cheer. You know the ones where all the technology was so complex it took engineers to keep us on track.”

[IT Department] “Yeah Johnny, you were the best. We had awesome jobs. We baffle everyone with gigabytes, and microwave transmissions. We were gods. We could do no wrong. “

[Johnny] “Yeah boys, those were the good days – ‘they’ needed us. We were indispensible. But I’m here to warn you, be careful gentleman – the times have changed and its rough out there – I don’t want you to end up like me – you need to re-invent your place…..”

Johnny is sucked back from the matrix he came from.

[IT Department] That was creepy – poor Johnny he was a good lad. But he’s right. Technology has changed. User friendly applications are standard and that damn mouse can help solve anything.

The Second Ghost

With little time to recover Stacy Query appears our current CFO as if in a bad dream. She is the one who changed everything – now all we hear is how we must drive costs down, yet management keeps adding feature rich functionality and data costs are climbing. Somehow Stacy thinks it our fault!

[Stacy] “I can hear you, she bellows. Of course it’s your fault, you’re responsible for technology and wireless cost management is technology. You should be keeping costs in check”

[IT Department] “Our fault?!?!? How can it be our fault? We’re not accountants. We keep the technology of this company advancing giving us cutting edge solutions and keeping us ahead of the competition. How were we suppose to know your sales and marketing team would start utilizing data and cellular devices to drive growth in the company”

[Stacy] “Well if you were giving me the data I needed to know where costs were increasing, what was valid and what was abuseareas, we could curb costs while keeping your gadgets running – then I could use that information to empower our organization for growth”

[IT Department] “Wait a second since when is it our job to fill out spreadsheets – and who has the time – we’re busy supporting all the users who can’t seem to read manuals. If we had implemented some Cellular Procurement Policies in the first place, we wouldn’t be having this discussion.”

[Stacy] “Well all I know is I’m not taking the blame for these rising costs. The carrier’s will just have to help us.”

Stacy melts in a pool of red ink.

[IT Department] “Anyone know why the carrier would help us reduce costs and in turn their revenue, huh! So now we’re suppose to implement new hardware, manage costs, negotiate contracts, complete spreadsheets, discover abandoned assets…..who’s getting dinner”

The Third Ghost

With a ray of light and warmth filling the room – Dave Ceokata appears…

[Dave] “Fear not my team there is a better way, a way accounting can get their wish of tighter costs, Operations getting improved efficiencies, and IT smoother day to day operations allowing for the time needed to ensure our company stays on the technology cutting edge.”

[IT Department] “But how is this possible Dave? We have tried to manage but things are changing so fast, carrier plans seem to change every month, user device application and adoption is growing weekly, hardware is getting more costly and gosh dangit – Communications is the lifeline.”

[Dave] “Your right team, communications is the lifeline, and it’s why we have to ensure our team is over seeing it. But not buried by it. We need to find the professionals who can produce monthly wireless cost audits keeping the cost under control and are independent from our carriers – thus who will work for our benefit – I know there is savings to be had! We need a support team, who can handle the day to day user queries, and get you guys off hold with the carriers. Finally we need communication management software that can provide us the Intel, to ensure corporate compliance to policies, eliminate defunct units, and produce quality feedback helping us grow maximizing our communications as the tools they were meant to be.

[IT Department] Does this dream exist?

[Dave] Ah yes the dream exists team. In fact in less than 30 days we could be saving money, have superior visibility, and user bliss with single point of contact support and procurement. Go now team, implement the solution, over see it and create bliss through our organization. Be the heroes I know you can be!

Three Ways Tele-Watch Saves Clients Money

As we cover the official release of Tele-Watch, our comprehensive mobile phone management and general telecom expense management solution, we want to get down to brass tacks and tell you exactly why it works for existing clients (who’ve been using Tele-Watch in various forms over nearly three years of development) and why it can work for you. Let’s look at three of the ways Tele-Watch’s telecom savings software, experts and ClientCare staff routinely save clients up to 50% on their wireless costs.

Tele-Watch Detects Billing Errors

Billing errors run rampant through major carriers – and they’re rarely errors in your favor. Errors come from a host of sources, from erroneously tabulated minutes to carriers applying a billing policy that doesn’t apply to your agreements. Tele-Watch software and auditing staff monitor your bills for errors, administer corrections and apply refunds to error-ridden bills. All you have to do is read the reports after logging in to Tele-Watch’s cloud reporting. We perform all of the management tasks needed to correct (and reduce) your wireless costs.

Tele-Watch Makes Administration Simple

Telecom, and particularly wireless costs, represents the largest expense after payroll for many companies. Businesses are often reluctant to roll out a wireless phone fleet for staff use because they fear abuse and the challenged involved in tracking the ROI for legitimate use. Tele-Watch’s mobile phone management software allows you to track users, the user groups you define, and entire accounts for usage volume (minutes, data transfers, etc.) the type of use (such as voice, text or data) and the associated costs. You can find your heaviest users with a single click and examine their usage patterns.

This not only allows you to easy detect employee abuse, but gives you the tools to associate usage with specific business activities. You’ll know how every phone in your fleet gets used and why. Best of all, you can do it all through any device that features full internet access, from office computers to personal smartphones.

Tele-Watch Reduces Staff Time Spent on Wireless Issues

One of the biggest hidden wireless costs disguises itself in your payroll. That’s the time your staff spends calling carriers for tech support on a price of hardware, disputing suspicious charges, or asking questions about the services your company is entitled to. Tele-Watch ClientCare handles all of these tasks through direct one to one communication with a focus on providing you with the highest quality, least expensive solutions available. Our team provides on the spot hardware support and will contact carriers for you, take care of any issues with them and contact you with the results. No matter how many carriers or handsets you deal with, you only have to call one number and you never need to wait on hold with a carrier.

Tele-Watch Does More

Beyond these three examples, Tele-Watch does a whole lot more – it really is a total wireless cost solution. Analysts apply new savings based on the latest developments in the industry. ClientCare manages hardware procurement and upgrades on your behalf. Its mobile phone management software displays charts, graphs and other accessible data comparison methods, and can even manage internet VoIP and landline services. It all depends on your needs, because we developed Tele-Watch software and management solutions to respond to the needs of real businesses – organizations like yours who need telecom savings to prosper to their full potential.

We’re excited about the possibilities. We want you to get excited, too, so click here for a free 60 day trial to investigate Tele-Watch yourself.

Introducing Tele-Watch: Telecom Savings and Cloud Reporting

For nearly a decade, GILL Technologies has provided telecom savings and management solutions for businesses of all sizes, from international enterprise to smaller ventures. We specialize in controlling wireless costs. As telecom has evolved we’ve developed new and improved services, and now we’ve taken the next logical step: Tele-Watch.

Tele-Watch is our integrated cloud software and comprehensive service program, designed to provide clients with a total telecom expense management solution. We distilled years of client feedback and exhaustive testing into a system designed to meet their needs. As a result, we routinely save clients up to 50% or more on their mobile phone bills.

Tele-Watch harnesses a seamless combination of user-friendly software and in-house expertise based on these pillars:

Mobile Phone Management Software: Tele-Watch’s software side is a cloud-based service available to anyone with a web-capable device. After logging into Tele-Watch you can view your company’s complete billing and usage information. That includes records of your heaviest users, breakdowns by carrier and administrator-defined cost centers (such as branch offices and departments) and most importantly, records of billing errors and other savings opportunities.

Management in the cloud (that is, hosted remotely on a secure web server) means that you never have to employ your own IT or accounting department to install and maintain it. It also means that you don’t need to be at a particular computer or local server – just get on the Web. We handle all maintenance and updates, so all you have to do is provide billing information.

Tele-Watch software is optimized for mobile phone management, but includes tools for other telecom services, including land lines, long distance plans and internet.

Telecom Savings Analysis: Telecom analysts work hand in hand with our software to seek out savings opportunities in an evolving telecom industry. Analysts discover savings on your behalf and integrate them into your cloud reporting, providing continuous savings. We detect errors, unused entitlements and more cost-effective alternatives without forcing you to change your carrier, phone number, handset or services.

Tele-Watch ClientCare: Again and again, our clients expressed dissatisfaction with the level of service major carriers provided, so we developed “next level” customer service with ClientCare. Once you register with Tele-Watch, a ClientCare representative will provide:

  • Tech support for hardware.
  • Liaison services with your carrier so that you never need to wait on hold with them again.
  • Procurement services to help you upgrade and add handsets, headsets and other hardware in a convenient, cost-effective fashion.

Try Tele-Watch now. Head to http://www.tele-watch.com to request a demo or a free 60 day trial. For a detailed walkthrough of the Tele-Watch solution, head to http://www.gill-technologies.com/visibility.php.