Preferred LD Rates

Does Your Mobile Service Provider offer Preferred LD Rates?

Telecom Audits and Expense Management

Mobile Expense Management

As carriers are pressured to bring mobility plan costs down, they constantly find new and less obvious ways to get money out of your pocket.  A long favoured way is to keep increasing the rates they charge for Long Distance calling.  Standard plans now charge $0.40 per minute!

 

Rogers, at least, has gone back to offering a Preferred Long Distance Rate feature that can be added as a $5 option.  This feature will then give you a rate of $0.10 per minute for calling long distance from Canada to Canada or Canada to the US.

 

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Handset Insurance Programs

Know What you’re getting with Handset Insurance!

Handset protection programs seem to be available in some way shape or form through most of the North American carriers however each one is different and some are not as good as they may sound – so do your due diligence!

 

Before you decide to purchase an insurance or protection plan from any Cellular Phone carrier make sure that you read the fine print of what is covered and what is not , among the standard legal garble including incidents caused by Terrorists some plans also exclude things like – Abuse, misuse, or intentional acts as well as scratches or incidents that were caused by computer viruses leaving lots of  loop holes to refuse replacement.

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Travel Saver Options

Mobile Plan Management with Travel Saver Options

Business trips are nothing new, and have long been a part of how we do business.  Cell phones have become an integral part of our business too… but these two realities of business when combined have for too long been a huge expense with few options for relief.

 

Large company’s with fleets of employees travelling around the world on their behalf  have had to pay upwards of $4 per minute for using their phone when outside of their country. Bills for upwards of $1,500 would not be uncommon for making and receiving calls while travelling.

 

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Horror Story of the Week: Roaming Issues While Traveling Abroad

Roaming Mishaps While Traveling Abroad – What Now?

smartphone speed mobile management

In your company, there are likely several employees who have or will need to travel abroad for work-related reasons. In all likelihood, they will need to take their company cell phone in order to take calls, receive emails and continue on with regular business while they are gone. In terms of mobile device management, this is generally  an issue-free occurrence, but what do you do if this happens:

 

You have a user who is travelling abroad, and soon after they were scheduled to land,  you receive a frantic email from them. Their phone does not work.  They are not able to make or receive any calls from where they are, and they have to be on an important conference call shortly which they cannot miss. 

 

You give the carrier a call to see if everything seems good on their end, and the rep you speak with tells you [Read more…]

Activating a SmartPhone with NO Data Plan

Want a Smart Phone but do not want to subscribe to Data plan??

I was faced with a problem the other day with one of our clients – they wanted to get a Blackberry for a user – however – this user did not require a data plan. They wanted him to have a blackberry to keep all company hardware uniform for internal reasons –  however  – they were discouraged at the price of the hardware due to not having a data plan!

Example Rogers BB 9800 $99.99 on a 3 yr term with data – with no data plan the unit will be $424.99 on a 3 yr term  —  In order to oblige the client with desired pricing – and follow the system guidelines set out by the carrier –  we utilized the following solution!

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Text Messaging – Are you covered?

Did you notice any increased charges on your mobile billing lately?

 

Text messaging has gotten a little more expensive on two of the big Canadian three.

Bell Mobility and Rogers Wireless have now begun to charge $0.20 for text messaging outside of a text plan.

That means anyone who does not have text messaging included with their cell phone plan or as an added feature, or anyone who exceeds their number of allowed sent messages will be paying $0.20 for each text message.

 

This adds up quickly! [Read more…]

Great Cell Phone for Seniors – Doro PhoneEasy

A Mobile Device easy enough for anyone to use!

This little phone is geared primarily for seniors and has been getting great reviews!

 

The Doro PhoneEasy simply put – is a simple to use mobile device packed full of great features – so simple that anyone can use it!

In Canada – the Doro cell phone is offered on the Rogers Wireless Network.

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Text messaging – Are you covered?

Rogers is Increasing the Price to TEXT in March 2011!!

Rogers has begun to notify their customers of their latest price increase, and many are speculating that the other carriers are likely to follow suit in the very near future.  Just a nickle some say… but we all know how fast those nickles can add up… 

 

Effective March 16, 2011 the cost of sending a pay-per-use text message on Rogers will increase from $0.15 to $0.20  for each sent and received message.

 

The new rate will not affect you if you have a text plan and do not send more text’s than are allotted in your plan, however, [Read more…]

Plans with No System Access Fee – Good thing or Bad thing?

Plans With No System Access Fee Under Fire

The debate over the system access fee being a government fee that was simply passed through to the government or another channel for the carrier to simply increase their revenue is as old as cell phones. However, the powers that be (you and me) have finally won the battle with many carriers in having plans that no longer encompass a system access fee, or have we?

At first glance that may be the way that it looks, but as many things go when it comes to telecom expense management, not everything is as it seems or for that matter is so cut and dry. Carol from our Analysis team explains; Clients would have to change to one of the new plans in order to see this charge dropped from billing. In most cases, a comparable new plan is only slightly more expensive (less than the former encompassing the SAF charge), but has increased OOB (out of bucket) and LD (long distance) charges.

 

 

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10 Simple Steps to Blackberry Email Set Up to BIS Server

Blackberry Email Setup to BIS Server

Have you been given the frustrating task to set up blackberry email to a BIS Server or create a blackberry login? Have you been told by the carrier, that what was once available through their website, a channel to complete the setup, was no longer offered as Blackberry was no longer permitting the carrier to provide this. Whether we believe this or not, it certainly has caused allot of challenges for users.  The alternative for this, is setting up via the Blackberry itself, which can be challenging all on its own. So we cornered our ClientCare Team to give us the steps to make it happen in an easy step by step process. Below are 10 simple steps that as of this posting have seemed to do it for most users. Hope this helps.

 
How to set up email on Blackberry and create a Web Login from your Blackberry phone:

1. Push the Blackberry key to bring up the menu and go to Set up. Then Email Set up/ Email Accounts. It will connect to the service.
2. Read and agree to the Blackberry Service Agreement.
3. When it brings up the email options ( Yahoo, Gmail, etc. ) go to Other
4. Enter the Email and Password of your email account
      >You may get a message “ Invalid email address or Password. Verify your email address and password. If the error persists please contact…..” Hit  OK and it should bring up a link “ I will provide email settings”
5. Make sure the POP/IMAP option is hilighted, confirm the email address and password. Enter you email server ( get this from your IT Manager or email provider ) and the username for the server  then hit continue
6. The next screen should be a confirmation screen, saying that the set up is complete. You should start receiving emails on the phone.

 

not quite done though….
 
7. Return to the setup screen and got back in to the email setup up. You should see the email that you just set up. Hit the Blackberry key to bring up the full menu, then select “Create User name” . You will get a screen advising you that this is a permanent change and the steps required. Hit Continue.
8. This will bring up the login screen. Enter a user name and password
9. You will have to validate the email account by putting the email password in again. Once done you should get a screen saying that the password was successfully validated.
10. The email is now successfully set up and you can exit out of the set up screen. Take a break you’ve earned it!
 

Now for fun – watch the video – which has a mind blowing statistic at the end. We think you’ll like it. Enjoy and don’t forget to subscribe to our blog for weekly Tip of the Week Updates!

 

 

 

 

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