Backing Up Data

January 24, 2012 By Leave a Comment

Backing Up Data - What & Why?

“From the Fence with JP”

Data data data – what happens if it disappeared? For some people this is not a concern, yet for others it would be a problem – ranging in intensity of a minor inconvenience to an apocalyptic nightmare.

Everyone has more and more data – every day we accumulate lots of information from varying sources – email, calendars, phones, chats, texts, facebook, twitter, MSN, tax software, documents, etc (the list goes on)!

In the “old” days we had physical filing cabinets filled with paper, which many people used as reassurance of physical originals someplace – if soft copies disappeared. Now – even though there seems to be more and more paper there seems to be less reliance on this form for original documents.

So what does this mean?

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Filed Under: Cellular Phones, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , ,

Choosing a Stylus for your Touch Screen Device

January 16, 2012 By Leave a Comment

Do you Need a Stylus for your Touch Screen Mobile Device?

 

Perhaps you own a tablet. Since the day you brought  your device home, it has been a whirlwind love story of epic proportions.

You and your touch screen mobile device have become inseparable. Together you create the ultimate productivity machine, able to email, browse and accomplish innumerable amounts of tasks with the apps available at your disposal.

And then suddenly, while you’re enjoying a large and rather sticky pastry (with your crafted hot beverage), an urgent email comes and, alas, there are no napkins at your disposal. Uh Oh – Now what?

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Filed Under: iPad Management, iPhone Management, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , , , , ,

Frustrating Customer Service

November 7, 2011 By Leave a Comment

Frustrating Cellular Customer Service

In the course of a day I likely speak to a majority of the Cellular Communications Carriers several times each, and it still baffles me the frustrating things that I continually encounter.

 

My favourite of course is the SCHEDULED upgrade or maintenance in the middle of a business day that prevents them from being able to see or do anything on any account! Seriously – Who schedules an upgrade or maintenance at their busiest time the of day?

I can understand that systems go down and there is little you can do about it, but why schedule it that way – why not wait until less busy hours?

 

Or how about the representative that has no common sense at all? [Read more...]

Filed Under: Cellular Customer Service, Cellular Phones, Communications Management, Mobile Device, Smart Phones Tagged With: , , ,

Horror Story Of The Week: Removing IT Policies From a BlackBerry

November 1, 2011 By Leave a Comment

2 Simple Strategies to Remove an IT Policy From a Used BlackBerry

Hopefully you never find yourself in a situation like this: 

 

A few days ago, one of your employees came to you with a broken Blackberry that needed replacing. 

 

Unfortunately, they were not eligible for an upgrade yet. 

 

Fortunately, you were able to secure a used device from the neighboring business, who had recently switched carriers and mobile devices. 

 

You wiped the device (removed the previous stored information), swapped the SIMs (removed the previous card & inserted your  user’s SIM) and then had that user set a device password. 

 

So far all is good.  

 

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Filed Under: Blackberry Management, Cellular Phones, Communications Management, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , ,

Horror Story Of The Week: When Phones Don’t Work.

October 17, 2011 By 1 Comment

Simple Troubleshooting – For When Your Mobile Device Stops Working

Mobile devices have become an integral part of today’s business. Whether it is mobile phones for the fleet, or a variety of smartphones or mobile internet devices for sales people, they are indispensable tools for staff away from the office.

Imagine then, what would happen if suddenly a phone stopped working:

Sometime during your workday, one of your users was forced to return to the office from the field because their phone has stopped working. They are getting told all of their calls are going  to voicemail, and they are unable to place any outgoing calls from their phones. [Read more...]

Filed Under: Cellular Customer Service, Cellular Phones, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , , , ,

Horror Story of the Week: BlackBerry Enterprise Server Activation Problems

September 19, 2011 By 1 Comment

3 Simple BES Tips for a Smooth Activation

There are a great many benefits to using the BlackBerry Enterprise Server in your company, including helping to improve IT productivity, the ability to sync and manage your corporate email, and the advanced security that it offers.

 

If you are the IT designate managing the cellular device fleet for your company, you may have had to handle a BES email activation a time or two, and chances are they have gone smoothly.

 

But what happens if it doesn’t go so smoothly? Heaven forbid you find yourself in this situation:

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Filed Under: Blackberry Management, Cellular Customer Service, Cellular Phones, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , , ,

What to do When You’re Not Eligible for an Upgrade.

September 16, 2011 By 2 Comments

Ineligible for Upgrade – 5 Tips to Reduced Cell Costs!

 

Is one of your fleet’s cellular phones broken, worn out, malfunctioning, or just completely not working?

Lets face it cell phones just do not seem to last the full -2 or 3 years of the contract – when you would normally be eligible for upgrade.

However – don’t despair. There are a few things that you can often try – so that you can avoid having to pay the full price of the replacement costs of new hardware.

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Filed Under: Cellular Customer Service, Cellular Expense Management, Cellular Phones, Mobile Device, Smart Phones Tagged With: , , , , ,

Horror Story of the Week: Replacing Broken Hardware

September 5, 2011 By 2 Comments

Replacing Broken Hardware – Imagine yourself in this situation:

Say you have just done a hardware upgrade for one of your employees. They have new hardware and are in a new contract. Normally this process is simple. You pass off the hardware, get their email switched over, if applicable and send them on their merry way.  But what happens if your simple process, ends up being not-so-simple?

Imagine yourself in this situation:

You have just passed off new hardware to an employee. After a quick set up, you send them on their way and you return to what you were doing and don’t think much about their phone again. That is until you get a call. The employee has a problem with their phone. [Read more...]

Filed Under: Mobile Device, Mobile Device Management Tagged With: , , , ,

Handset Insurance Programs

September 2, 2011 By 1 Comment

Know What you’re getting with Handset Insurance!

Handset protection programs seem to be available in some way shape or form through most of the North American carriers however each one is different and some are not as good as they may sound – so do your due diligence!

 

Before you decide to purchase an insurance or protection plan from any Cellular Phone carrier make sure that you read the fine print of what is covered and what is not , among the standard legal garble including incidents caused by Terrorists some plans also exclude things like – Abuse, misuse, or intentional acts as well as scratches or incidents that were caused by computer viruses leaving lots of  loop holes to refuse replacement.

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Filed Under: Cellular Customer Service, Cellular Expense Management, Cellular Phones, Cost Reduction, Mobile Device, Mobile Device Management, Mobile Expense Management, Smart Phones Tagged With: , , , , , , , , ,

Horror Story of the week: What Happens When You Are Sent the Wrong Replacement Unit?

August 15, 2011 By 2 Comments

Hardware Replacement Mishap - Imagine yourself in this situation:

In terms of mobile device management for your business, have you ever had to send a defective phone away for replacement? Generally the process is simple and the replacement unit is on your desk within a week or so.

What happens though if that is not the case?  Imagine yourself in this situation:

 

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Filed Under: Blackberry Management, Cellular Customer Service, Mobile Device, Mobile Device Management, Smart Phones Tagged With: , , , , ,
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