Business Best Practices Do Not Believe in Status Quo

Status Quo As A Best Practice Might Kill Your Business

 

Some businesses have the big guy as their competitor. Some have a whole bunch of competitors in a local block. Some businesses have so much competition, that its easier to say who the’re not competing with. However, our competitor tops them all! Our competitor is “status quo”. Yup, I’d rather say I’m competing with XYZ Company than to say – we don’t really have anyone that does what we do or the way we do it (TEM 360° Solution). At least you can compete with the other women/man. Ok, but this is not about me venting that I have no direct competition to speak of. This is really to discuss that viral disease that slowly gets a company called “Status Quo” and how to avoid it with best business practices. 

 

I want to share a story about a meeting I had several years ago, with Toyota and the manager of their mobile management team. [Read more…]

GILL Technologies Cost Audit Services

Cost Reduction Communications Audit!

 

Most people understand that they are over paying for their Telecom Services.

 

However, there is a misconception that the carrier is looking out for you – and you guessed it …. they are not!

 

GILL Technologies offers a Cost Audit Service, that provides clients with better visibility into their Telecom expenses. [Read more…]

Ring Central VoIP Review

A Review of Ring Central’s VoIP Service

 

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We made the very scary choice of moving from our traditional phone system and typical business lines to VoIP in July of 2010. I say "scary" because of the many horror stories we have heard in the past surrounding quality and performance. However, we had two key agendas that had to be met;

  1. Reduce telephony cost
  2. Improve remote work capabilities (this would include enhanced features)

 

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Seasonal Businesses Cancel Active Cell Phones

Mobile Management Strategy – Cancel Active Cell Phones

Is your business seasonal? Do you have slower times of the year which extend for 2 months or more at a time? For many businesses this is the case, and as part of mobile management dealing with these slower periods of the year can be critical to cost savings. As an expense management strategy consider if you should continue to pay full price for these phones.

 

 

 

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Plans with No System Access Fee – Good thing or Bad thing?

Plans With No System Access Fee Under Fire

The debate over the system access fee being a government fee that was simply passed through to the government or another channel for the carrier to simply increase their revenue is as old as cell phones. However, the powers that be (you and me) have finally won the battle with many carriers in having plans that no longer encompass a system access fee, or have we?

At first glance that may be the way that it looks, but as many things go when it comes to telecom expense management, not everything is as it seems or for that matter is so cut and dry. Carol from our Analysis team explains; Clients would have to change to one of the new plans in order to see this charge dropped from billing. In most cases, a comparable new plan is only slightly more expensive (less than the former encompassing the SAF charge), but has increased OOB (out of bucket) and LD (long distance) charges.

 

 

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Is Telecom Expense Management Right for Small Business – 3 Part Series

Could An Audit Save Your Business 30% On Telecom Expenses?

Understanding the benefits of telecom expense management for small business is a critical component to more effective cost savings and increased profits or small business which is often overlooked.

In this short video were going to explore the first component of a complete telecom expense management solution focusing on the cost audit process, for the purpose of cost savings.

In future videos will cover the final two components of the telecom expense management solution; management and reporting, and support and procurement.

Does your small business of the telecom expense management solution and policy?

 

 

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Telecom expense management is a multifaceted process

Telecom expense management

Corporate communications networks are costly and difficult to manage today than ever before. It has been found that the telecommunications spending area is wrought with inefficiency among organizations (the difference between ‘average’ and ‘competitive’ rates is as much as 40%). A staggering 80% of telecoms bills include hidden charges or incorrect billing.

Incorrect billing results in 10- 15% overcharges – Gartner Dataquest

In this competitive world, it is important for businesses to carefully manage their telecommunication costs. Telecom Expense Management (TEM) is a comprehensive approach to controlling what is one of the greatest expenditures in many businesses. It is a business approach to manage telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing.

Telecom expense management is actually a multifaceted process. The basic telecom expense management activity is a cost audit that determines possible savings. This cost audit reduces the monthly service costs of your organization by up to 50% (average 32.8%). In manual auditing the auditor performs research and comparisons himself, while utilizing software applications like Tele-Watch to assist. Software auditing involves the use of specialized software tools designed to aggregate usage and billing data. In-cycle analysis involves ERP-class analytic tools to automatically reconcile detailed billing elements to service inventories and contracts/tariffs prior to payment processing.

A complete telecom expense management solution looks at the industry as a whole to find the best carrier for your needs. For example, one carrier may provide excellent rates for fleets of phones providing basic talk and text service, while another might be the best for 3G wireless Internet. Telecom experts need to keep up to date on the latest rates and agreements available from every carrier to provide the best possible savings. They are involved in detailed tracking by unit to detect employee misuse and inactive units. This helps in cutting down the unnecessary expenses.

Telecom expense management helps reduce the costs by finding cost effective sources for new hardware and upgrades such as smart phones and Bluetooth headsets. TEM provides you a detailed review of all your communication costs to keep your organizations telecommunication costs in control on an ongoing basis. It provides visibility into your costs enabling you to perform informed business decisions.

There is no risk involved in using the services of a TEM firm as it guarantees net savings for your company. It goes a long way in reducing the operational costs and improving the efficiency of your organization.

 

Telecom Expense Management & Keeping Your Communications Expenses Under Control!

With a change in economic times, there often requires a change in some business practices too. Cutting back in business expenses is often a necessity to staying cash flow positive, and what is an organizations largest expense … Payroll? Where should a company cut back? Reducing staff to lower expenses is not always required; there are definitely other methods to manage expenses without risking great employees, and team moral.

 

What other Expense is right up there close to Payroll? You got it your Telecom Expenses. Many say that the second largest expense for businesses is their communications expense –second only to Payroll. This can include; Telecom, Long Distance, Toll Free, Data, Mobility, Wireless, Blackberry Smartphone, PDAs, … the list goes on and you get the picture. Today they are a necessity and so you say, what can be done? Ah you see; that is where a Telecom Expense Management (TEM) solution can help!

 

The need for support in managing this complexity and cost has never been greater. Your Telecom Expense Management solution should include:

  • Billing & usage analysis tools
  • Easy access Reporting, with details needed to make good Business decisions
  • Management of contracts with all communications operators/carriers
  • Procurement & Management of all mobile/wireless devices / data applications / service (airtime)
  • Procurement & Management of all Telecom/Data requirements
  • Support help desk – for management and end users of all communications – Single Point of Contact

 

To start the process you should conduct a Telecom Audit. Whether you do it yourself with in your organization or you enlist a TEM specialist to do a cost free analysis, an Audit is still a good start. Essentially a Telecom Audit is an examination of all your Company’s Mobile and Telecom Accounts, Expenditures and Services for the purpose of checking and verifying their accuracy.

Telecom Audits also ensure that your wireless/telecom providers are complying with the original contracts that you put in place. In addition Audits confirm that you are not being overcharged, they identify hidden costs that you may not be aware of and of course billing errors. By conducting a Telecom Audit you are also ensuring that your organization is not being billed for lines that are no longer in use, whether they be internal land lines or lost/misplaced mobile devices. This can sometimes be a time intense task, but the savings are the end goal – a great way to cut back expenses.

 

If this is not your area of expertise, you may want to Consult an Expert on Telecom Expense Management and let them take on this daunting task.

 

A cloud based Telecom Expense Management solution gives your organization the information it needs to promote cost savings today, tomorrow and well into the future with accountability, visibility and simplicity.

Telecom Expense Management vs. Telecom Audits: Tracking the Industry

Telecom Audits and Expense ManagementThrough Tele-Watch, GILL Technologies specializes in complete telecom expense management solutions. Telecom audits are part of the telecom expense management process, but many people think that’s the whole thing. An auditor looks through your bill, for errors and other issues, and gets them corrected. Simple! Unfortunately, while a pure telecom audit helps, it doesn’t get you the best cost reduction on wireless or other telecom billing.

"Telecom expense management means more than auditing phone bills"

One of the key differences you’ll find by opting for a 360 degree telecom expense management service such as Tele-Watch is its ability to take advantage of opportunities in an evolving telecommunications industry. The industry is constantly changing, and just looking at your bill, while helpful, won’t provide the best cost reduction opportunities. For example, while auditing your bill weeds out unneeded expenses based on contracts offered by your current carrier, but what if someone new comes in with a better deal? Canadian businesses are currently experiencing this in the wake of last year’s Canadian wireless spectrum auction. The old “big three” acquired as much spectrum as possible and swallowed other purchasers, but they couldn’t get everyone. That’s opened the door for new players such as WIND Mobile. Like many of the new wave of carriers, WIND is currently building its network from centers in Calgary, Toronto and Ottawa. Other new carriers are only now setting up their infrastructures, getting hardware and planning their pricing. In Canada, carriers have never been particularly competitive so there’s plenty of room for innovation and price slashing. Expect to see better pricing, more unlimited plans and better contract terms. These won’t just come from new players, either; established carriers will have to improve their contracts to match their competitors.

A telecom audit may ensure your billing improves by the standards of your current plan, but true telecom expense management tries to get you the best rates available in the entire industry. We do that by keeping abreast of the industry for new developments. When we spot these opportunities we can provide a range of options, or just automatically implement the most cost effective without changing your phone numbers of services. While your bill will be audited, we can also perform migrations between carriers and renegotiations so that your company can take advantages of the latest developments in the industry.

 

Wireless Communication Management Rhyme – “Scrooge is in the house”

So another year has passed and a new one just begun filled with new opportunities, but survival is the one we focus on. We must justify our roles and the easy target is our communications – for with no communications – there is no business. Present day communications management has become far more complex, the costs have escalated, and day to day management is potentially the most painful part of all. As we sit around the data room, we wonder if there will be a day again where we can be the heroes we once were – in charge of all that RAM, Routers, and terminals. Enjoying our superiority of technology; however, before we get too lost in all our memory bliss, tonight is a special night– a new decade and a new fiscal year is upon us. Budgets, efficiencies, new technology, and growth all in front of us but unlike other decades past we wonder exactly what the future holds. Fear not for tonight is a special night; tonight your IT Departments will be visited by three ghosts. The first, the ghost of technology past, followed by the ghost of financial reality preparing us for the ghost of leadership tomorrow.

GhostThe First Ghost

At the stroke of midnight Johnny Menclub our old IT Manager clatters through the walls with chains dangling.

[Johnny] “Hello gentleman – and gentle ladies, it’s been a long time. I miss those old days of camaraderie and cheer. You know the ones where all the technology was so complex it took engineers to keep us on track.”

[IT Department] “Yeah Johnny, you were the best. We had awesome jobs. We baffle everyone with gigabytes, and microwave transmissions. We were gods. We could do no wrong. “

[Johnny] “Yeah boys, those were the good days – ‘they’ needed us. We were indispensible. But I’m here to warn you, be careful gentleman – the times have changed and its rough out there – I don’t want you to end up like me – you need to re-invent your place…..”

Johnny is sucked back from the matrix he came from.

[IT Department] That was creepy – poor Johnny he was a good lad. But he’s right. Technology has changed. User friendly applications are standard and that damn mouse can help solve anything.

The Second Ghost

With little time to recover Stacy Query appears our current CFO as if in a bad dream. She is the one who changed everything – now all we hear is how we must drive costs down, yet management keeps adding feature rich functionality and data costs are climbing. Somehow Stacy thinks it our fault!

[Stacy] “I can hear you, she bellows. Of course it’s your fault, you’re responsible for technology and wireless cost management is technology. You should be keeping costs in check”

[IT Department] “Our fault?!?!? How can it be our fault? We’re not accountants. We keep the technology of this company advancing giving us cutting edge solutions and keeping us ahead of the competition. How were we suppose to know your sales and marketing team would start utilizing data and cellular devices to drive growth in the company”

[Stacy] “Well if you were giving me the data I needed to know where costs were increasing, what was valid and what was abuseareas, we could curb costs while keeping your gadgets running – then I could use that information to empower our organization for growth”

[IT Department] “Wait a second since when is it our job to fill out spreadsheets – and who has the time – we’re busy supporting all the users who can’t seem to read manuals. If we had implemented some Cellular Procurement Policies in the first place, we wouldn’t be having this discussion.”

[Stacy] “Well all I know is I’m not taking the blame for these rising costs. The carrier’s will just have to help us.”

Stacy melts in a pool of red ink.

[IT Department] “Anyone know why the carrier would help us reduce costs and in turn their revenue, huh! So now we’re suppose to implement new hardware, manage costs, negotiate contracts, complete spreadsheets, discover abandoned assets…..who’s getting dinner”

The Third Ghost

With a ray of light and warmth filling the room – Dave Ceokata appears…

[Dave] “Fear not my team there is a better way, a way accounting can get their wish of tighter costs, Operations getting improved efficiencies, and IT smoother day to day operations allowing for the time needed to ensure our company stays on the technology cutting edge.”

[IT Department] “But how is this possible Dave? We have tried to manage but things are changing so fast, carrier plans seem to change every month, user device application and adoption is growing weekly, hardware is getting more costly and gosh dangit – Communications is the lifeline.”

[Dave] “Your right team, communications is the lifeline, and it’s why we have to ensure our team is over seeing it. But not buried by it. We need to find the professionals who can produce monthly wireless cost audits keeping the cost under control and are independent from our carriers – thus who will work for our benefit – I know there is savings to be had! We need a support team, who can handle the day to day user queries, and get you guys off hold with the carriers. Finally we need communication management software that can provide us the Intel, to ensure corporate compliance to policies, eliminate defunct units, and produce quality feedback helping us grow maximizing our communications as the tools they were meant to be.

[IT Department] Does this dream exist?

[Dave] Ah yes the dream exists team. In fact in less than 30 days we could be saving money, have superior visibility, and user bliss with single point of contact support and procurement. Go now team, implement the solution, over see it and create bliss through our organization. Be the heroes I know you can be!