GILL Technologies a Three Tiered Solution!

GILL Technologies a THREE Tiered Solution! 

 

At GILL Technologies we see ourselves as a 3 tiered solution encompassing;

 

Cost Audits for cost reduction,

 

Single Point of Contact with exceptional Client Care Support,

 

and our Cloud Based Tele-Watch Management & Reporting Software, putting communications control back in your hands. [Read more…]

Status Quo Kills Small Business Communication Management

TEM – Management and Reporting Saving Small Business?

Management and Reporting as part of a telecom expense management solution is one of the most critical components to successful management. The reasons are simple and obvious for larger business; however, small business often feels it is outside of their realm of needs. This is a critical mistake! Lets discuss why management and reporting can curb the biggest killer of this expense…"Status Quo".

 

This is part 2 of a 3 part series on the benefit of telecom expense management for small businesses. Click the previous video on how a cost audit benefits small business to see part 1.

Does your business suffer from "status quo" – its not broken don’t fix it syndrome? We’d love to hear from you.

 

 

[Read more…]

Wireless Communication Management Rhyme – “Scrooge is in the house”

So another year has passed and a new one just begun filled with new opportunities, but survival is the one we focus on. We must justify our roles and the easy target is our communications – for with no communications – there is no business. Present day communications management has become far more complex, the costs have escalated, and day to day management is potentially the most painful part of all. As we sit around the data room, we wonder if there will be a day again where we can be the heroes we once were – in charge of all that RAM, Routers, and terminals. Enjoying our superiority of technology; however, before we get too lost in all our memory bliss, tonight is a special night– a new decade and a new fiscal year is upon us. Budgets, efficiencies, new technology, and growth all in front of us but unlike other decades past we wonder exactly what the future holds. Fear not for tonight is a special night; tonight your IT Departments will be visited by three ghosts. The first, the ghost of technology past, followed by the ghost of financial reality preparing us for the ghost of leadership tomorrow.

GhostThe First Ghost

At the stroke of midnight Johnny Menclub our old IT Manager clatters through the walls with chains dangling.

[Johnny] “Hello gentleman – and gentle ladies, it’s been a long time. I miss those old days of camaraderie and cheer. You know the ones where all the technology was so complex it took engineers to keep us on track.”

[IT Department] “Yeah Johnny, you were the best. We had awesome jobs. We baffle everyone with gigabytes, and microwave transmissions. We were gods. We could do no wrong. “

[Johnny] “Yeah boys, those were the good days – ‘they’ needed us. We were indispensible. But I’m here to warn you, be careful gentleman – the times have changed and its rough out there – I don’t want you to end up like me – you need to re-invent your place…..”

Johnny is sucked back from the matrix he came from.

[IT Department] That was creepy – poor Johnny he was a good lad. But he’s right. Technology has changed. User friendly applications are standard and that damn mouse can help solve anything.

The Second Ghost

With little time to recover Stacy Query appears our current CFO as if in a bad dream. She is the one who changed everything – now all we hear is how we must drive costs down, yet management keeps adding feature rich functionality and data costs are climbing. Somehow Stacy thinks it our fault!

[Stacy] “I can hear you, she bellows. Of course it’s your fault, you’re responsible for technology and wireless cost management is technology. You should be keeping costs in check”

[IT Department] “Our fault?!?!? How can it be our fault? We’re not accountants. We keep the technology of this company advancing giving us cutting edge solutions and keeping us ahead of the competition. How were we suppose to know your sales and marketing team would start utilizing data and cellular devices to drive growth in the company”

[Stacy] “Well if you were giving me the data I needed to know where costs were increasing, what was valid and what was abuseareas, we could curb costs while keeping your gadgets running – then I could use that information to empower our organization for growth”

[IT Department] “Wait a second since when is it our job to fill out spreadsheets – and who has the time – we’re busy supporting all the users who can’t seem to read manuals. If we had implemented some Cellular Procurement Policies in the first place, we wouldn’t be having this discussion.”

[Stacy] “Well all I know is I’m not taking the blame for these rising costs. The carrier’s will just have to help us.”

Stacy melts in a pool of red ink.

[IT Department] “Anyone know why the carrier would help us reduce costs and in turn their revenue, huh! So now we’re suppose to implement new hardware, manage costs, negotiate contracts, complete spreadsheets, discover abandoned assets…..who’s getting dinner”

The Third Ghost

With a ray of light and warmth filling the room – Dave Ceokata appears…

[Dave] “Fear not my team there is a better way, a way accounting can get their wish of tighter costs, Operations getting improved efficiencies, and IT smoother day to day operations allowing for the time needed to ensure our company stays on the technology cutting edge.”

[IT Department] “But how is this possible Dave? We have tried to manage but things are changing so fast, carrier plans seem to change every month, user device application and adoption is growing weekly, hardware is getting more costly and gosh dangit – Communications is the lifeline.”

[Dave] “Your right team, communications is the lifeline, and it’s why we have to ensure our team is over seeing it. But not buried by it. We need to find the professionals who can produce monthly wireless cost audits keeping the cost under control and are independent from our carriers – thus who will work for our benefit – I know there is savings to be had! We need a support team, who can handle the day to day user queries, and get you guys off hold with the carriers. Finally we need communication management software that can provide us the Intel, to ensure corporate compliance to policies, eliminate defunct units, and produce quality feedback helping us grow maximizing our communications as the tools they were meant to be.

[IT Department] Does this dream exist?

[Dave] Ah yes the dream exists team. In fact in less than 30 days we could be saving money, have superior visibility, and user bliss with single point of contact support and procurement. Go now team, implement the solution, over see it and create bliss through our organization. Be the heroes I know you can be!

Introducing Tele-Watch: Telecom Savings and Cloud Reporting

For nearly a decade, GILL Technologies has provided telecom savings and management solutions for businesses of all sizes, from international enterprise to smaller ventures. We specialize in controlling wireless costs. As telecom has evolved we’ve developed new and improved services, and now we’ve taken the next logical step: Tele-Watch.

Tele-Watch is our integrated cloud software and comprehensive service program, designed to provide clients with a total telecom expense management solution. We distilled years of client feedback and exhaustive testing into a system designed to meet their needs. As a result, we routinely save clients up to 50% or more on their mobile phone bills.

Tele-Watch harnesses a seamless combination of user-friendly software and in-house expertise based on these pillars:

Mobile Phone Management Software: Tele-Watch’s software side is a cloud-based service available to anyone with a web-capable device. After logging into Tele-Watch you can view your company’s complete billing and usage information. That includes records of your heaviest users, breakdowns by carrier and administrator-defined cost centers (such as branch offices and departments) and most importantly, records of billing errors and other savings opportunities.

Management in the cloud (that is, hosted remotely on a secure web server) means that you never have to employ your own IT or accounting department to install and maintain it. It also means that you don’t need to be at a particular computer or local server – just get on the Web. We handle all maintenance and updates, so all you have to do is provide billing information.

Tele-Watch software is optimized for mobile phone management, but includes tools for other telecom services, including land lines, long distance plans and internet.

Telecom Savings Analysis: Telecom analysts work hand in hand with our software to seek out savings opportunities in an evolving telecom industry. Analysts discover savings on your behalf and integrate them into your cloud reporting, providing continuous savings. We detect errors, unused entitlements and more cost-effective alternatives without forcing you to change your carrier, phone number, handset or services.

Tele-Watch ClientCare: Again and again, our clients expressed dissatisfaction with the level of service major carriers provided, so we developed “next level” customer service with ClientCare. Once you register with Tele-Watch, a ClientCare representative will provide:

  • Tech support for hardware.
  • Liaison services with your carrier so that you never need to wait on hold with them again.
  • Procurement services to help you upgrade and add handsets, headsets and other hardware in a convenient, cost-effective fashion.

Try Tele-Watch now. Head to http://www.tele-watch.com to request a demo or a free 60 day trial. For a detailed walkthrough of the Tele-Watch solution, head to http://www.gill-technologies.com/visibility.php.

Why Offer a Communication Management Free Trial?

Why has a communications management firm that has offered telecom solutions for a decade decided to offer its proprietary management software on a free trial? It’s hard for me to write the answer without sounding like an advertisement, especially since as I write the reasons, it sounds like an ad to me – but that’s not the case. It all has to do with the evolving business climate in the US and Canada. We’ve adapted to it and want to help other firms do the same.

North American business has changed over the last year. At GILL Technologies, we’ve been very fortunate to have a loyal client base. Over the years, we’ve changed to respond to its requests for additional features and services and to keep GILL Technologies focused on best practices. In fact, what began as a cost audit company some 10 years ago has developed into much more. For example,  ClientCare (a component of our service) has become one of our most sought after services. Today, it’s one of the pillars of our business even though it really has little to do with the concept of cost auditing. By listening to our clients we discovered the value in being able to be their single point of contact for a technical support and services.

Tele-Watch evolved in much the same way. Companies need better control over their communications, period; most businesses will openly admit this. One crucial step to improve control is by acquiring timely, superior access to usage and spending information. This visibility gets crucial data to the right people in a timely fashion (not six months later). It drives accountability through the organization, because they know the nature of on what may be the largest business expense they face, as communications is quickly becoming one of the largest expenses possible for any company.

GILL Technologies responded with Tele-Watch: a proprietary software application hosted on the cloud and available from any web enabled device on a secure platform. Tele-Watch is absolutely amazing in how it presents important communications information. We developed it to let clients view their communications usage, expenses and services just the way they need to. Again, we improved a component of the service that really had little to do with the cost audit concept,  but again through our clients’ guidance we developed reporting tools that change the way a company manages communications.

So now, our challenge is to utilize what we created to grow our business. Bear in mind that our primary focus is to save companies money, however. We never want to lose sight of that mission. Tele-Watch is a software solution, but rather than take the typical approach of, “Let’s sell our software,” we made what I consider the bold statement of saying: “Lets give Tele-Watch to our prospective clients, let them feel the difference in single point of contact with ClientCare, and while this is occurring, show them how we can save them money. It’s a Win-Win-Win!”

OK, now I really sound like an advertisement! But when you think about our philosophy, it really makes sense beyond its raw promotional value. We save companies money. It’s our core mission. That’s why clients establish a relationship with us. Tele-Watch and ClientCare build relationships that last for years, if not indefinitely. So why not introduce people to the whole concept while we evaluate the benefit of the relationship in hard numbers?

That’s why we offer a Communication Management Free Trial, giving you the chance to sample our range of services as a prelude to securing long term savings and excellent service. I hope you can see beyond the sales pitch and appreciate the concept. I don’t know – did I fluff it up too much?

Like I said, North American business has changed, and you need the chance to make informed decisions, and today’s technology should allow it. Shouldn’t you able to test drive a service even at the enterprise level? What do you think?

Organizing Your Telecom Expenses

To manage your telecom expenses you need to understand them. To understand them, you need to define and classify them. For many businesses, doing this internally entails a great deal of data entry and specialized spreadsheet use. That’s why our communications management software specializes in helping management perform these tasks through an intuitive web interface. The following categories are useful to help any business understand its telecom expenses.

Hardware/Infrastructure Telecom Services: These are services that are categorized by the equipment needed for them to exist. From this approach, the fundamental services are landline Voice, Cellular and Internet, but this is evolving along with the technology. Smartphones currently represent a point of transition, creating a Cellular data category, but this is rapidly vanishing into core cellular service. Similarly, roaming wireless Internet seems to be a category in transition, attached to either static Internet Service or Cellular service depending on the carrier.

Vendor Defined Telecom Services: These services are at heart, line items on your bill. These are often sub-divisions of hardware-defined services. Cellular services include voice, texting and data. Landline services include local and long distance. Expect these to transform over time as the plasticity of data allows services to be divided in any number of ways.

Telecom Service Bundles: One vital part of telecom expense management is the ability to compare service bundles by individual service, so that we can migrate or modify agreements to produce savings. All-in-one bundles may be the right choice for consumers who want to avoid billing hassles, but companies need a more sophisticated approach to improve the bottom line.

Telecom Usage: Finally, to manage your bill you need to find out how the money’s being used. That means identifying patterns in your company’s telecom usage. You can do this by location to compare multiple sites, by department or even by individual, over monthly, quarterly, annual and even lifetime usage. You can’t intelligently save money until you know what you’re already spending it on.

As we said in the beginning, general applications like spreadsheets can help smaller businesses track all of these factors, but enterprise level companies, as well as companies with complex telecommunications needs regardless of size, should consider a professional telecom expense management solution that can define and sort information in these categories, so as to keep billing error-free and optimized for savings in all necessary services.

Telecom Auditing and the Spreadsheet of Doom

Our Communications Management Software is one of the core tools we offer to telecom expense management clients. Let me tell you how we brought a professional cost management tool to the public and why.

We track everything that can be tracked, down to individual cell phones. That means we’ve always needed a way to organize very large amounts of data dynamically. By 2006, commercial tools weren’t cutting it. Excel disintegrated beneath the sheer number of, well, numbers we use. I wasn’t about to solve this problem by skimping on detail.

We’d experimented with in-house reporting software as far back as 2003, before “telecom expense management software” became a well-known category. We revived the idea to supplement our increasingly unwieldy spreadsheets. We just wanted a way to organize all the data we need to provide the best telecom expense management solutions — and to have the best, you need to see as much of the big picture as possible.

We had that up and running in 2007. It worked well — well enough to expand it into an analysis tool, too. The results were so powerful that we decided to share it with out clients. I think this is what really makes our service stand out from other TEM applications. We designed this for professional telecom expense management. Now that it helps us track cellular and telecom figures, I can do a few clicks and tell you this:

  • We’ve proposed approximately 13 million dollars in cost audit savings over the past four years.
  • We’ve managed 19 million cell phone plan minutes this year.
  • Our clients use an average of 230 minutes per phone, per month.

It only took me a few seconds to figure this out. If you sign on with us, you’ll have access to the same tools. Our Telecom Management Software runs on a web interface, so you don’t have to install anything. Anyone can use the easy, single-click interface — and it sure beats a clunky spreadsheet.

About the Author: John Parks is Expense Management Operations Manager for GILL Technologies.