Telecom Lifecycle Management (TLM) – A good Business Decision!

Telecom Lifecycle Management (TLM) is being able to offer businesses more than just cost management.

  • Businesses need to understand their current communications infrastructure and capabilities.
  • Next they need help in road-mapping their telecommunications structure with emphasis on the technologies they would like to encompass to keep up with the growing demands of their organization.
  • With the investigative details taken care of; it’s then easier to align those communications technologies wants and needs with an ongoing strategized program including Telecom Expense Management (TEM). 

The lifecycle management of telecom in simplified terms is the complete management of companies’ Telecom Communications from beginning to end. Companies today need to have complete visibility to their telecom and network inventories to make appropriate communications decisions.

When outsourcing for Telecom Lifecycle Management solutions your organization should be looking for a Solution that offers your business the following:

  • Unbiased ordering/procurement of quality telecom services
  • Auditing, for current & future savings, along with billing errors (past, present & future)
  • Contract negotiations/re-negotiations
  • Expense management tools and reporting
  • Procurement & Implementation
  • Client Care support / Help Desk support
  • A single Point of Contact to work with your providers/carriers, the interconnects/technicians, and your team to provide, plan, implement & maintain the management of your telecom lifecycle.

No other service like telecom expense management can keep your organization costs in control on an ongoing basis, with accountability, visibility and simplicity.

What is Telecom Lifecycle Management?

Telecom lifecycle management is a hot topic in companies with mid to enterprise level telecommunications needs ranging from wireless phones to landlines and internet. What is it? Why is it essential to modern telecom expense management?

telecom expense management cycle

Tele-Watch's system audits and adjusts the entire usage and billing cycle

This January, the Aberdeen Group published “Recovering with Telecom Lifecycle Management,” a report that details the advantages of this method and how it can help drive a company’s re-emergence into the economy after the last two difficult years. According to the report, best in class service resulted in a 16% reduction in telecom spend on services that covered 45% of employees with advanced communications (such as smartphones and video).

Saving 16% on some of the most expensive telecom services is certainly nothing to sneeze at! But how does it work?

A 360 Degree Approach

Traditional telecom expense management deals with everything from wireless to long distance as if its needs have “fallen out of the sky.” The client has a number of phones, carriers and services in play and it’s the job of a telecom audit to find flaws and errors, research the field for better solutions and apply them as much as possible.

Where traditional telecom expense management reacts, telecom lifecycle management acts. Telecom lifecycle management is a holistic approach that starts with sourcing and procuring the most appropriate hardware for business functions at the best price. Lifecycle management applies appropriate carriers, plans and policies, and tracks every handset and service from its beginning to end. Tracking includes traditional telecom expense management functions such as bill monitoring and cost management. When service is necessary, telecom lifecycle management gets it done. Experts plan upgrades and service changes along with the gradual reassignment, recycling and replacement of each unit.

Perfecting the Cycle

This program results in constant improvements in cost efficiency and quality. The cycle of procurement, monitoring, service and replacement includes data collection and analysis of all aspects of company communications. Telecom managers apply this information to the next cycle, selecting appropriate hardware, services and agreements based on the most comprehensive, up to date information. This virtuous cycle of self correction provides the best possible solution.

Technology Managed Through Technology

Telecom lifecycle management depends on accurate, information that can be sorted, connected and applied to management decisions. This requires a specialized application, which is why it’s the newest telecom expense management method. Tele-Watch is our technology for lifecycle management, and it not only tracks data for telecom experts, but for non-specialist managers as well.