Twitter Weekly Updates for 2009-08-10

Twitter Weekly Updates for 2009-08-03

Twitter Weekly Updates for 2009-07-27

Twitter Weekly Updates for 2009-07-20

GILL Tech Twitter Updates: 2009-07-14

GILL Tech Twitter Updates: 2009-07-11

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Five Problems to Control with Telecom Expense Management

How does telecom expense management save you money? Any fleet of phones can accumulate cost inefficiencies. Some of these happen because of the way carriers bill customers. Others stem from making less than optimal choices about cell phone plans, long distance billing and other telecom services. Here are five common issues that a professional telecom cost audit and expense management program can remedy. Â

Billing Errors: Analysts estimate that billing errors alone can add 6%, 8% or more to your communications costs. These errors are hard to detect; it takes an expert to tell whether many fees have been legitimately added or properly calculated. GILL Technologies performs a thorough examination of your company’s billing as part of your initial audit, and stays on top of your bills to head of future errors.

Excess Minutes and Data: Our Tele-Watch communications management software is an important tool to show you exactly what your needs are. In many cases, people opt for attractive looking plans that offer a large amount of voice minutes or data, but when they fail to use them, these plans end up making their bills larger than they would have been if they’d picked a plan that represented their true usage. We can help you discover what your real communications needs are and adapt your choice of plan and carrier to match.

Hardware Costs: Is the plan that subsidizes your hardware costs really saving you money? What’s the right smartphone for you? What are the advantages of buying a cell phone outright? Where can you get inexpensive headsets? We can answer all these questions so that you only purchase the most cost-effective hardware. Our telecom customer service and procurement team will not only help you pick a solution, but can order the hardware on your behalf, often with a significant savings thanks to preferred relationships with select suppliers in North America.

Inappropriate Usage: Tele-Watch doesn’t just help you understand your company’s needs, but lets you see exactly how much every department and individual in your business uses company resources. When your employees know that you have this information it deters inappropriate usage, and when you need to act, you have all the data to define the issue in dollars and cents. Doing it this way is the path to responsible management that minimizes confrontation.

Roaming Fees: When you leave your carrier’s coverage area do you have reasonable roaming fees? Do you have a choice? If you’re a heavy roaming user we can help you find a carrier that offers the best prices for the areas you expect to visit. Furthermore, our telecom customer service team can help guide you when you visit Europe or another part of the world with different telecom standards. You’ll be able to go virtually anywhere without losing contact.

Blackberry Takes Competition up a Notch with the App World

Blackberry opened its App World on April 1st, 2009, taking a leap into the kinds of personalized smartphone applications made popular by Apple’s iPhone. Now that competitors are rolling out touchscreen phones and people aren’t as dazzled by the style and technology, Apps are easily the most popular aspect of the iPhone. On the other hand, iPhone Apps tend to be more recreational than practical, in keeping with the phone’s popular image as a high tech toy. Blackberries have always been more business oriented. Will the App World reflect this?

Looking at App World’s featured Apps it looks like the initial rollout is designed to make new Blackberries full-featured internet devices. There are Apps for Facebook, AIM, Windows Live Messenger – all core internet applications. There are also news and entertainment media applications and even a few games, though these have a more serious focus than Apple counterparts. They’re the kinds of things that an executive wouldn’t mind being seen using during a break. They include business news, stress management games and tools to simplify travel.

The Blackberry’s serious image helps make it the first choice for enterprise-level smartphone procurement, and Research in Motion certainly little motive to change this, but there’s always the temptation of the wider consumer market, which models like the Curve have been steadily courting. Success will probably be found somewhere in between consumer fun and business utility because of the way people use company smartphones. The barriers between personal and business use are steadily eroding, as managers want employees to be constantly available, and employees want to use the phones they’re supposed to carry at all times for personal use.

For businesses though, the Blackberry still has one advantage: carrier flexibility. iPhones are wedded to exclusive plans in both Canada and the US, but every major carrier offers the Blackberry. This makes cellular expense management far more effective for the Blackberry. We can compare plans from multiple carriers using several metrics and find the best option for you – and with the App World, your on-call employees can get a few morale building applications, while you maintain total knowledge of their usage through our Tele-Watch Communications management software. They’re happier and you save money.

GILL Technologies on Twitter

We’ve finally made the leap to Twitter! Join GILL Technologies at http://twitter.com/GILL_Tech for daily updates on the telecommunications industry, telecom expense management, cell phone plans and services and other issues as we see them – along with anything else our official Twitterer thinks is relevant or interesting.

We’ve actually been aware of Twitter for some time. Our sister company GILL Media is a strategic internet marketing company that’s been researching and using Twitter for quite some time. In cost auditing and analysis, however, Twitter is not a tool, but a service we want interested clients to be able to use as inexpensively as possible. That’s why, for example, we covered the recent issues with Bell and Twitter.

Interested in telecom? Cell phones? Emerging communications technology? Add us – we’re always happy to meet someone new. If you have any questions about our company and its products or services, feel free to send them via Twitter and we’ll forward them to the appropriate department for reply. If your questions and comments are more than 140 characters, however, we recommend that you Contact us by our web form.

Google Voice: What Does It Mean for Telecom Expense Management?

Google Voice is one of the most exciting new developments in telecommunications services. Google has had a mixed record when it comes to entering the telecom market, but there’s no debate that it very much wants to be a part of that industry. Unfortunately for the company, it has only enjoyed mixed reception to its initiatives. Google 411 isn’t exactly the go-to for directory assistance. Google Android is an interesting development, but the attached phones haven’t overtaken the popularity juggernauts of the Blackberry and iPhone.Â

Google Voice is different. It doesn’t rely on any particular carrier and its services are free. The base technology seems to be former company Grand Central’s VoIP number forwarding service, which Google acquired in 2007. Users can receive calls at a specified phone whenever they get calls at a number assigned by the service. Google Voice is a significant expansion beyond voice forwarding, however. Features include web-based voicemail access, automatic transcription, conference calls, free VoIP calls, SMS functions and more. How will this affect telecom expense management?

All in all, it’s a formidable set of features that, if integrated into the right cell phone plan, promises to add numerous functions that might incur a significant cost if their equivalents were purchased from a provider. Will this actually translate to savings? It depends on how user friendly Google Voice is, and how well it fits users’ working needs. If you’re looking to save on company mobile expenses with Google Voice, you’ll want to try it out for personal calls first. Ask yourself whether Voice can support any part of your workflow that is currently occupied by pay services. Once you’ve figured that out you’ll know what you need in terms of pay services. After that, lowering your costs is a cellular expense management issue.Â

Unfortunately, as of the time of writing (March 13, 2009) Google Voice is only available to US customers – right now, former Grand Central users, though Google promises to make it generally available in a matter of weeks. If it takes off, it may not only offer a whole range of free “toys” for consumers, but might exert pressure on telecom service providers to change their offerings. If enough people know about it, you can’t charge for something Google’s giving away for free.