Telecom Expense Management for the Brilliant Phone

I want one box. I want to use it for pictures, phone calls, email, the web and the odd bit of work: writing, spreadsheets – all that stuff. I want to do it anywhere I go, too.

It’s happening in fits and starts, but it looks like I’m going to get what I want. There are still a few barriers. It’ll take a few years for the industry to figure out how to get me fully portable wireless broadband and there will be a painful period where it foolishly tries to charge me a lot of money for it. People still aren’t comfortable with the idea of converging PCs with true mobile devices either, but ultraportables like the Asus Eee are one third of an evolutionary process. The next third is embodied by the iPhone, and represents smartphones with PC-quality apps and an innovative user interfaces. The final third is 4G: packet-based, high speed wireless communications.

Let’s call the result a “brilliant phone,” though in a decade’s time the word “phone” will be an atavism, since voice won’t be anything special, but just one function out of many. It will do all kinds of cool things, but let’s get back down to earth. We’re a telecom expense management company. What will the brilliant phone’s TEM issues be? Here are some educated guesses:

Data Migration: The brilliant phone will be a consumer’s primary data tool. It will have enough flash memory (or a successor format) to take the place of your laptop, leading to the question of how you’ll move this data around when it’s time to backup or upgrade. Carriers currently encourage users to use expensive internet time to send pictures via email and unless you get a smart data plan, charge you by the megabyte for everything else. This method isn’t sustainable. Besides, in a decade’s time you won’t want to run home to a WLAN every time you want to move a substantial amount of data. Ultimately, carriers will provide a solution – and charge for it, too. It will be our job to get you the best deal on their backup and migration services.

Management and Reporting: Telecom management and reporting services will be as relevant as ever in the age of the brilliant phone. In fact, it will be even more important to track usage since everyone will use multiple functions as a matter of course. The era of voice-only usage, already moribund, will be truly dead and buried. While future cell phone plans will be much more generous with data, user management will transform from a straight savings issue to a matter of productivity. You’ll need to know if staff are using the brilliant phone appropriately.

Telecom and Data Billing Errors: Like death and taxes, carrier billing errors are inescapable. They’ll keep overcharging you and we’ll keep correcting them. The brilliant phone will continuously send and receive data from next-generation networks, so outages will be even more of a problem than they are now. You’ll deserve credit for dealing with them; we’ll make sure you get it.

GILL Technologies Unveils Its New Web Presence

Website emphasizes Visibility, Accountability and Simplicity in Communications Management

Peterborough, Canada, Tampa, FL and Auburn, CA: GILL Technologies’ new website went live today. The site significantly expands and reorganizes information to help current and potential clients explore the company’s services.

The new site sorts information according to GILL Technologies’ overall mission. The “Visibility” browsing stream explores the company’s telecommunications expense management and auditing services, explaining how the company saves clients up to 50% on their telecom, cellular and IT expenses. The “Accountability” category presents GILL Technologies’ proprietary Communications Management software, which allows clients to trace telecommunications expenses through a simple, web-based interface. The “Simplicity” stream takes browsers through the company’s Customer Service program. They can learn how GILL Technologies provides client care and procurement services for every major brand and carrier.

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