Changes And Alerts Report

Come Take a Tour of the Tele-Watch Changes and Alerts Report!

 

Tele-Watch makes managing your Communications so much Easier!

To get more information on Tele-Watch our Telecom Expense Management (TEM) services

please visit us at:

www.gill-technologies.com

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Status Quo Kills Small Business Communication Management

TEM – Management and Reporting Saving Small Business?

Management and Reporting as part of a telecom expense management solution is one of the most critical components to successful management. The reasons are simple and obvious for larger business; however, small business often feels it is outside of their realm of needs. This is a critical mistake! Lets discuss why management and reporting can curb the biggest killer of this expense…"Status Quo".

 

This is part 2 of a 3 part series on the benefit of telecom expense management for small businesses. Click the previous video on how a cost audit benefits small business to see part 1.

Does your business suffer from "status quo" – its not broken don’t fix it syndrome? We’d love to hear from you.

 

 

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Why Offer a Communication Management Free Trial?

Why has a communications management firm that has offered telecom solutions for a decade decided to offer its proprietary management software on a free trial? It’s hard for me to write the answer without sounding like an advertisement, especially since as I write the reasons, it sounds like an ad to me – but that’s not the case. It all has to do with the evolving business climate in the US and Canada. We’ve adapted to it and want to help other firms do the same.

North American business has changed over the last year. At GILL Technologies, we’ve been very fortunate to have a loyal client base. Over the years, we’ve changed to respond to its requests for additional features and services and to keep GILL Technologies focused on best practices. In fact, what began as a cost audit company some 10 years ago has developed into much more. For example,  ClientCare (a component of our service) has become one of our most sought after services. Today, it’s one of the pillars of our business even though it really has little to do with the concept of cost auditing. By listening to our clients we discovered the value in being able to be their single point of contact for a technical support and services.

Tele-Watch evolved in much the same way. Companies need better control over their communications, period; most businesses will openly admit this. One crucial step to improve control is by acquiring timely, superior access to usage and spending information. This visibility gets crucial data to the right people in a timely fashion (not six months later). It drives accountability through the organization, because they know the nature of on what may be the largest business expense they face, as communications is quickly becoming one of the largest expenses possible for any company.

GILL Technologies responded with Tele-Watch: a proprietary software application hosted on the cloud and available from any web enabled device on a secure platform. Tele-Watch is absolutely amazing in how it presents important communications information. We developed it to let clients view their communications usage, expenses and services just the way they need to. Again, we improved a component of the service that really had little to do with the cost audit concept,  but again through our clients’ guidance we developed reporting tools that change the way a company manages communications.

So now, our challenge is to utilize what we created to grow our business. Bear in mind that our primary focus is to save companies money, however. We never want to lose sight of that mission. Tele-Watch is a software solution, but rather than take the typical approach of, “Let’s sell our software,” we made what I consider the bold statement of saying: “Lets give Tele-Watch to our prospective clients, let them feel the difference in single point of contact with ClientCare, and while this is occurring, show them how we can save them money. It’s a Win-Win-Win!”

OK, now I really sound like an advertisement! But when you think about our philosophy, it really makes sense beyond its raw promotional value. We save companies money. It’s our core mission. That’s why clients establish a relationship with us. Tele-Watch and ClientCare build relationships that last for years, if not indefinitely. So why not introduce people to the whole concept while we evaluate the benefit of the relationship in hard numbers?

That’s why we offer a Communication Management Free Trial, giving you the chance to sample our range of services as a prelude to securing long term savings and excellent service. I hope you can see beyond the sales pitch and appreciate the concept. I don’t know – did I fluff it up too much?

Like I said, North American business has changed, and you need the chance to make informed decisions, and today’s technology should allow it. Shouldn’t you able to test drive a service even at the enterprise level? What do you think?

Organizing Your Telecom Expenses

To manage your telecom expenses you need to understand them. To understand them, you need to define and classify them. For many businesses, doing this internally entails a great deal of data entry and specialized spreadsheet use. That’s why our communications management software specializes in helping management perform these tasks through an intuitive web interface. The following categories are useful to help any business understand its telecom expenses.

Hardware/Infrastructure Telecom Services: These are services that are categorized by the equipment needed for them to exist. From this approach, the fundamental services are landline Voice, Cellular and Internet, but this is evolving along with the technology. Smartphones currently represent a point of transition, creating a Cellular data category, but this is rapidly vanishing into core cellular service. Similarly, roaming wireless Internet seems to be a category in transition, attached to either static Internet Service or Cellular service depending on the carrier.

Vendor Defined Telecom Services: These services are at heart, line items on your bill. These are often sub-divisions of hardware-defined services. Cellular services include voice, texting and data. Landline services include local and long distance. Expect these to transform over time as the plasticity of data allows services to be divided in any number of ways.

Telecom Service Bundles: One vital part of telecom expense management is the ability to compare service bundles by individual service, so that we can migrate or modify agreements to produce savings. All-in-one bundles may be the right choice for consumers who want to avoid billing hassles, but companies need a more sophisticated approach to improve the bottom line.

Telecom Usage: Finally, to manage your bill you need to find out how the money’s being used. That means identifying patterns in your company’s telecom usage. You can do this by location to compare multiple sites, by department or even by individual, over monthly, quarterly, annual and even lifetime usage. You can’t intelligently save money until you know what you’re already spending it on.

As we said in the beginning, general applications like spreadsheets can help smaller businesses track all of these factors, but enterprise level companies, as well as companies with complex telecommunications needs regardless of size, should consider a professional telecom expense management solution that can define and sort information in these categories, so as to keep billing error-free and optimized for savings in all necessary services.

Uh Oh — Bell and Telus to charge for incoming text messages

Canadians are due for some unhappy developments. Bell and Telus will charge for incoming text messages starting in August (8th for Bell, 24th for Telus). Getting a text message will cost 15 cents a pop unless you have an unlimited texting plan.

How will they keep people from being charged for text spam? Blogger Mark Goldberg also raises the specter of text cyber-bullying — mean kids with plans spamming kids without them. It seems that both companies have placed the burden for recovering charges for unwanted messages on the consumer. The other option: Block messages completely. The move seems designed to discourage occasional texters — and grab wads of cash from less attentive customers. It has aroused such ire that Canada’s Industry Minister has asked Bell and Telus executives to explain themselves.

Things like this underscore the need for cost reduction and cellular expense management services. So far, it looks like if you get unwanted messages, you’ll have to fight the telecom companies to get them taken off your bill. If you need texting for business, it’s time to find a cost-effective plan. Our communications management software can help clients keep their texting under control, and customer service means that you don’t have to fight over unwanted text messages — we’ll do it for you.

More Telecom Expense Management Lingo

Last time around I told you about a bunch of common cell phone plan-related slang and abbreviations. This time around, let’s look at some other terms in general (mobile and landline) telecom expense management. We use some of them as tracking codes for our Management and Reporting Software.

Here goes:

2G: Second generation mobile device that uses digital signals instead of analog signals of earlier, first generation phones.

2.5G: A 2G phone with additional data transfer capabilities like true (instead of mobile format) internet. The first Apple iPhone is an example of a 2.5G phone — the second claims full 3G status.

3G: Third generation mobile devices. These can handle true broadband-rate data transfer, allowing services such as video calling.

ACO: Additional call offering. An ISDN feature that allows calls to one number to be routed to multiple phones. Used to handle incoming calls in an office.

BVM: Basic Voicemail

CDR: Call Detail Recording – an automated database element used to generate billing. CDR errors or CRD interpretation errors will cause billing errors.CID: Caller ID

EVM or AVM: Enhanced Voicemail

EW or E&W: Evenings and Weekends, in the context of long distance or cellular services.

ISDN: Integrated Digital Service Network. A network capable of providing multiple telecom transmission services (including voice, video and internet) simultaneously.

TEXT, TXT: Text messaging.

Mob, Mobi, WWW: Mobile Internet. 2G Internet was limited to specially configured mobile-friendly sites due to screen and bandwidth limitations, but newer phones display Internet content in the same way as standard computers.

DB: Detailed Billing. This is often available on request and is a prerequisite for competent telecom auditing.

EMSG: Email Messaging.

FIM or FIMF: First Incoming Minute Free.

LDS: Long distance savings/saver.

M2M: Free calling between members (of a company/organization) – M2MLD includes free long distance between members.

POTS: Plain Old Telephone Service. Basic phone services.

TV: Television streaming.

VOICENET: Voice to Email.

Telecom Auditing and the Spreadsheet of Doom

Our Communications Management Software is one of the core tools we offer to telecom expense management clients. Let me tell you how we brought a professional cost management tool to the public and why.

We track everything that can be tracked, down to individual cell phones. That means we’ve always needed a way to organize very large amounts of data dynamically. By 2006, commercial tools weren’t cutting it. Excel disintegrated beneath the sheer number of, well, numbers we use. I wasn’t about to solve this problem by skimping on detail.

We’d experimented with in-house reporting software as far back as 2003, before “telecom expense management software” became a well-known category. We revived the idea to supplement our increasingly unwieldy spreadsheets. We just wanted a way to organize all the data we need to provide the best telecom expense management solutions — and to have the best, you need to see as much of the big picture as possible.

We had that up and running in 2007. It worked well — well enough to expand it into an analysis tool, too. The results were so powerful that we decided to share it with out clients. I think this is what really makes our service stand out from other TEM applications. We designed this for professional telecom expense management. Now that it helps us track cellular and telecom figures, I can do a few clicks and tell you this:

  • We’ve proposed approximately 13 million dollars in cost audit savings over the past four years.
  • We’ve managed 19 million cell phone plan minutes this year.
  • Our clients use an average of 230 minutes per phone, per month.

It only took me a few seconds to figure this out. If you sign on with us, you’ll have access to the same tools. Our Telecom Management Software runs on a web interface, so you don’t have to install anything. Anyone can use the easy, single-click interface — and it sure beats a clunky spreadsheet.

About the Author: John Parks is Expense Management Operations Manager for GILL Technologies.