Horror Story of the Week: Surprise Pay-Per-Use Charges.

Surprise, Surprise – You Have Pay-Per-Use Charges

Having the right plan for your company’s mobile devices can hugely impact your mobile expense management. The right plan, can help reduce overage charges, or, in the case of features, pay-per-use features. What would happen if the features or plans you had in place, were to disappear?

 

Here’s the Situation:

While going over your company’s bills, you notice a user who would benefit from a higher messaging plan. You email your corporate rep with the change you would like to make and leave it at that. A couple days later you receive your confirmation from the carrier that the change has been made. 

 

The next month your receive and open your bill, then nearly die of a heart attack. Where you had expected to see savings from changing the plan, you are now seeing thousands of dollars in usage charges on the same line. Somehow the users data plan had been removed, and has been paying for the 200+ MB of usage at pay-per use pricing!  Maybe it’s a mistake you think.   [Read more…]

What to do When You’re Not Eligible for an Upgrade.

Ineligible for Upgrade – 5 Tips to Reduced Cell Costs!

 

Is one of your fleet’s cellular phones broken, worn out, malfunctioning, or just completely not working?

Lets face it cell phones just do not seem to last the full -2 or 3 years of the contract – when you would normally be eligible for upgrade.

However – don’t despair. There are a few things that you can often try – so that you can avoid having to pay the full price of the replacement costs of new hardware.

[Read more…]

Travel Saver Options

Mobile Plan Management with Travel Saver Options

Business trips are nothing new, and have long been a part of how we do business.  Cell phones have become an integral part of our business too… but these two realities of business when combined have for too long been a huge expense with few options for relief.

 

Large company’s with fleets of employees travelling around the world on their behalf  have had to pay upwards of $4 per minute for using their phone when outside of their country. Bills for upwards of $1,500 would not be uncommon for making and receiving calls while travelling.

 

[Read more…]

How to avoid Cancellation fees with Conversion Credits

Avoiding Cancellation Fees with Negotiated Conversion Credits

In business today there is a lot of push from the mobile carriers/providers to get your business. In some cases there are great cost reductions to be had by moving from your current service provider to a new Mobile carrier. However – you may be reluctant to change, due to still having 2 years left on your current service agreement, that will carry a hefty cancellation fee and in the end eat up your savings moving to the new provider. Therefore, not making it a wise mobile expense management decision.

[Read more…]

Flex Rate Plans

Which Mobile Plan is Best for Your New Employee?

When a new employee is issued a phone, you are often left guessing as to what their usage will be like.  Putting a user on a low usage plan when the user actually is a high volume consumer can result in HUGE charges for additional minutes.  I have seen bills where a new user was put on a 100 minute plan, then used 450 minutes.  These additional minutes were billed at $.35 / minute… that means the additional usage cost the company $122.50 on one month of billing.

 

If you are looking to set up a new user and are not sure what their usage will demand, consider one of the Flex Rate plans.   [Read more…]

Horror Story of the Week: How Not to Do a Hardware Upgrade

Hardware Upgrade Mishap: Imagine yourself in this situation: 

 

You are faced with the task of getting a new employee a new phone and number. In order to keep costs down, you decide to recycle one of the old unused numbers on your account.  You Find a number on your bill that is showing no usage and has the user name of employee who is no longer with the company.  A quick call to the carrier customer service confirms that there has been no usage, so you go ahead with the upgrade and switch to a new SIM card. 

[Read more…]

Tele-Watch Communication Snapshot Report

Tele-Watch Has A Report For That!

 

 

Just need to know how much you spent on mobile costs without sifting though bills, compiling complicated spreadsheets, and spending hours wanting to rip your hair out?

 

Tele-Watch has a report for that!

 

The Communication Snapshot report is a summary report of all wireless accounts in one place. [Read more…]

Tele-Watch Charts and Graphs

Mobile Expense Management Charts & Graphs

A great way to get a view of what is happening with your mobile expense management is the Tele-Watch Charts and Graphs report.  It allows you to see a quick visual representation of wireless expenses.

 

The report brings up several comparisons of different aspects of mobile billing.

[Read more…]

Understanding the Mobile Year Summary Report

The Mobile Year Summary Report by Tele-Watch – A Time Saving Tool!

How frustrating is it to sit at your desk surrounded by months and months and months of bills, trying to find one specific user, on hundreds or maybe even thousands of pages of bills?

 

It’s a literal mobile bill needle in the haystack adventure. And lets face it, mobile bills aren’t always the easiest to understand, so once you finally find what you are looking for, you end up staring blankly at it for a while before throwing your hands up in frustration.

[Read more…]

Top User Report – Data Usage

Concerned About Data Usage? Check out the Top User Report for Data!

Tele-Watch mobile management reporting doesn’t stop at just cellular/voice usage.

One of the largest growing concerns for businesses and Mobile Device Management is the actual data usage.

The Top User Report for Data quickly identifies potential concerns allowing you to focus on the problem, not finding it; keeping your Cellular Expense management in check at all times.

[Read more…]