Telecom Auditing and the Spreadsheet of Doom

Our Communications Management Software is one of the core tools we offer to telecom expense management clients. Let me tell you how we brought a professional cost management tool to the public and why.

We track everything that can be tracked, down to individual cell phones. That means we’ve always needed a way to organize very large amounts of data dynamically. By 2006, commercial tools weren’t cutting it. Excel disintegrated beneath the sheer number of, well, numbers we use. I wasn’t about to solve this problem by skimping on detail.

We’d experimented with in-house reporting software as far back as 2003, before “telecom expense management software” became a well-known category. We revived the idea to supplement our increasingly unwieldy spreadsheets. We just wanted a way to organize all the data we need to provide the best telecom expense management solutions — and to have the best, you need to see as much of the big picture as possible.

We had that up and running in 2007. It worked well — well enough to expand it into an analysis tool, too. The results were so powerful that we decided to share it with out clients. I think this is what really makes our service stand out from other TEM applications. We designed this for professional telecom expense management. Now that it helps us track cellular and telecom figures, I can do a few clicks and tell you this:

  • We’ve proposed approximately 13 million dollars in cost audit savings over the past four years.
  • We’ve managed 19 million cell phone plan minutes this year.
  • Our clients use an average of 230 minutes per phone, per month.

It only took me a few seconds to figure this out. If you sign on with us, you’ll have access to the same tools. Our Telecom Management Software runs on a web interface, so you don’t have to install anything. Anyone can use the easy, single-click interface — and it sure beats a clunky spreadsheet.

About the Author: John Parks is Expense Management Operations Manager for GILL Technologies.

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    Telecom Auditing and the Spreadsheet of Doom…

    Our Communications Management Software is one of the core tools we offer to telecom expense management clients. Let me tell you how we brought a professional cost management tool to the public and why….

  2. […] to perform the most accurate and efficient manual audits possible. We’ve graduated from the spreadsheet of doom to custom applications, but we still apply the lessons learned to human analysis. This does the […]