Telecom Expense Management Begins with You

At GILL Technologies we always emphasize custom solutions for telecom cost audits and expense management. As Ted mentioned earlier this month, we typically submit multiple proposals so that clients can choose the option for their needs.

One of the biggest mistakes I see in this industry is when telecom expense management firms force companies to change their working communications strategies just to save a few bucks. They get businesses to reduce or increase the number of phones in play, encourage everyone to switch to VoIP and so on. While every business should explore alternatives to their current habits, why throw away a working communications style?

I was reminded of how important a customized, working process is just the other day, when I got on the phone with an overseas partner. We have many, many different communications avenues at our disposal, including teleconferencing, web conferencing and all kinds of telephony. Me? I made a standard phone call. I wanted a simple, direct medium where I could issue verbal instructions. Conferencing is great, but I wasn’t calling to brainstorm and collaborate — I was here to lead. VoIP saves money, but I didn’t want technical issues interrupting me.

I’m sure a lot of you can think of similar situations, where the right communications tool makes all the difference. For example, would you set up your “batphone” on a VoIP service? Cellular? Would you use IM instead? In fact, you probably want basic telephony: the most reliable medium. You might set up forwarding to other services, but you want the basic batphone to work every time, without any flashy features.

That’s why we talk about GILL Technologies as a “Total Communications Solution.” Every company has distinct needs. A comprehensive telecom expense management plan takes those into account so that communications cost efficiencies don’t make you change business operations. If saving money is giving you a headache, you’re not saving money. All the extra time and aggravation will eventually hit your bottom line. We want you to save money whenever you need a complex mobile communications plan — and we want you to save when it’s time to make a simple phone call, too. It’s your choice.

About the Author: George Gill is the President of GILL Technologies.

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