Telecom expense management is a multifaceted process

Telecom expense management

Corporate communications networks are costly and difficult to manage today than ever before. It has been found that the telecommunications spending area is wrought with inefficiency among organizations (the difference between ‘average’ and ‘competitive’ rates is as much as 40%). A staggering 80% of telecoms bills include hidden charges or incorrect billing.

Incorrect billing results in 10- 15% overcharges – Gartner Dataquest

In this competitive world, it is important for businesses to carefully manage their telecommunication costs. Telecom Expense Management (TEM) is a comprehensive approach to controlling what is one of the greatest expenditures in many businesses. It is a business approach to manage telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing.

Telecom expense management is actually a multifaceted process. The basic telecom expense management activity is a cost audit that determines possible savings. This cost audit reduces the monthly service costs of your organization by up to 50% (average 32.8%). In manual auditing the auditor performs research and comparisons himself, while utilizing software applications like Tele-Watch to assist. Software auditing involves the use of specialized software tools designed to aggregate usage and billing data. In-cycle analysis involves ERP-class analytic tools to automatically reconcile detailed billing elements to service inventories and contracts/tariffs prior to payment processing.

A complete telecom expense management solution looks at the industry as a whole to find the best carrier for your needs. For example, one carrier may provide excellent rates for fleets of phones providing basic talk and text service, while another might be the best for 3G wireless Internet. Telecom experts need to keep up to date on the latest rates and agreements available from every carrier to provide the best possible savings. They are involved in detailed tracking by unit to detect employee misuse and inactive units. This helps in cutting down the unnecessary expenses.

Telecom expense management helps reduce the costs by finding cost effective sources for new hardware and upgrades such as smart phones and Bluetooth headsets. TEM provides you a detailed review of all your communication costs to keep your organizations telecommunication costs in control on an ongoing basis. It provides visibility into your costs enabling you to perform informed business decisions.

There is no risk involved in using the services of a TEM firm as it guarantees net savings for your company. It goes a long way in reducing the operational costs and improving the efficiency of your organization.

 

Comments

  1. RT @Tele_Watch: Telecom expense management is a multifaceted process http://bit.ly/a7yCBV

  2. iPARKCOMM says:

    RT @Tele_Watch: Telecom expense management is a multifaceted process http://bit.ly/a7yCBV