Telecom Expense Management vs. Telecom Audits: Tracking the Industry

Telecom Audits and Expense ManagementThrough Tele-Watch, GILL Technologies specializes in complete telecom expense management solutions. Telecom audits are part of the telecom expense management process, but many people think that’s the whole thing. An auditor looks through your bill, for errors and other issues, and gets them corrected. Simple! Unfortunately, while a pure telecom audit helps, it doesn’t get you the best cost reduction on wireless or other telecom billing.

"Telecom expense management means more than auditing phone bills"

One of the key differences you’ll find by opting for a 360 degree telecom expense management service such as Tele-Watch is its ability to take advantage of opportunities in an evolving telecommunications industry. The industry is constantly changing, and just looking at your bill, while helpful, won’t provide the best cost reduction opportunities. For example, while auditing your bill weeds out unneeded expenses based on contracts offered by your current carrier, but what if someone new comes in with a better deal? Canadian businesses are currently experiencing this in the wake of last year’s Canadian wireless spectrum auction. The old “big three” acquired as much spectrum as possible and swallowed other purchasers, but they couldn’t get everyone. That’s opened the door for new players such as WIND Mobile. Like many of the new wave of carriers, WIND is currently building its network from centers in Calgary, Toronto and Ottawa. Other new carriers are only now setting up their infrastructures, getting hardware and planning their pricing. In Canada, carriers have never been particularly competitive so there’s plenty of room for innovation and price slashing. Expect to see better pricing, more unlimited plans and better contract terms. These won’t just come from new players, either; established carriers will have to improve their contracts to match their competitors.

A telecom audit may ensure your billing improves by the standards of your current plan, but true telecom expense management tries to get you the best rates available in the entire industry. We do that by keeping abreast of the industry for new developments. When we spot these opportunities we can provide a range of options, or just automatically implement the most cost effective without changing your phone numbers of services. While your bill will be audited, we can also perform migrations between carriers and renegotiations so that your company can take advantages of the latest developments in the industry.

 

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