Horror Story of the Week: BlackBerry Enterprise Server Activation Problems

3 Simple BES Tips for a Smooth Activation

There are a great many benefits to using the BlackBerry Enterprise Server in your company, including helping to improve IT productivity, the ability to sync and manage your corporate email, and the advanced security that it offers.

 

If you are the IT designate managing the cellular device fleet for your company, you may have had to handle a BES email activation a time or two, and chances are they have gone smoothly.

 

But what happens if it doesn’t go so smoothly? Heaven forbid you find yourself in this situation:

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What to do When You’re Not Eligible for an Upgrade.

Ineligible for Upgrade – 5 Tips to Reduced Cell Costs!

 

Is one of your fleet’s cellular phones broken, worn out, malfunctioning, or just completely not working?

Lets face it cell phones just do not seem to last the full -2 or 3 years of the contract – when you would normally be eligible for upgrade.

However – don’t despair. There are a few things that you can often try – so that you can avoid having to pay the full price of the replacement costs of new hardware.

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Cellular Customer Service Tips

I am sure that everyone has at one point in time experienced first hand a mobile customer service horror story when having to deal with their cellular carriers.

 

We know that dealing with Mobile Carriers is not always a positive experience! However – if you are prepared, know what to ask the Cellular Customer Service Representative and have a general idea of what to expect – it does not have to be all negative.

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Horror Story of the Week: When Devices Won’t Connect.

4 Steps to Solving Cellular Device Connection Issues

Does your company’s Cellular fleet include mobile Internet Devices?

 

Imagine a situation like this:

You have just ordered a new Internet device for an employee, and are about to set the unit up. You take it out of the box, pop in a SIM, turn the device on, get it set up on your computer and open your Internet browser.  

 

Except you aren’t able to connect.

 

You check your new device, it’s on, and your computer detects it, so you try again, this time keeping your eye on the device. 

There is a glimmer of hope when the “connected” light comes one, only to be immediately squashed when it goes out a second later. [Read more…]

Knowing the Ins and Outs of Your Mobile Carriers

Do You Know the Ins & Outs of Your Mobile Carrier?

Knowing the ins and outs of the Mobile carriers that your organization uses, is always the best way to beat them at their own game. I am sure that you have at one point in time had a very frustrating call to a Mobile carrier that left you angry and pulling your hair out!

You are not alone. This happens to the best of us – however – knowing the ins and outs will help you with your quest for cost reduction &  control of your mobile expense management.

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Preferred LD Rates

Does Your Mobile Service Provider offer Preferred LD Rates?

Telecom Audits and Expense Management

Mobile Expense Management

As carriers are pressured to bring mobility plan costs down, they constantly find new and less obvious ways to get money out of your pocket.  A long favoured way is to keep increasing the rates they charge for Long Distance calling.  Standard plans now charge $0.40 per minute!

 

Rogers, at least, has gone back to offering a Preferred Long Distance Rate feature that can be added as a $5 option.  This feature will then give you a rate of $0.10 per minute for calling long distance from Canada to Canada or Canada to the US.

 

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Horror Story of the Week: Replacing Broken Hardware

Replacing Broken Hardware – Imagine yourself in this situation:

Say you have just done a hardware upgrade for one of your employees. They have new hardware and are in a new contract. Normally this process is simple. You pass off the hardware, get their email switched over, if applicable and send them on their merry way.  But what happens if your simple process, ends up being not-so-simple?

Imagine yourself in this situation:

You have just passed off new hardware to an employee. After a quick set up, you send them on their way and you return to what you were doing and don’t think much about their phone again. That is until you get a call. The employee has a problem with their phone. [Read more…]

Handset Insurance Programs

Know What you’re getting with Handset Insurance!

Handset protection programs seem to be available in some way shape or form through most of the North American carriers however each one is different and some are not as good as they may sound – so do your due diligence!

 

Before you decide to purchase an insurance or protection plan from any Cellular Phone carrier make sure that you read the fine print of what is covered and what is not , among the standard legal garble including incidents caused by Terrorists some plans also exclude things like – Abuse, misuse, or intentional acts as well as scratches or incidents that were caused by computer viruses leaving lots of  loop holes to refuse replacement.

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Travel Saver Options

Mobile Plan Management with Travel Saver Options

Business trips are nothing new, and have long been a part of how we do business.  Cell phones have become an integral part of our business too… but these two realities of business when combined have for too long been a huge expense with few options for relief.

 

Large company’s with fleets of employees travelling around the world on their behalf  have had to pay upwards of $4 per minute for using their phone when outside of their country. Bills for upwards of $1,500 would not be uncommon for making and receiving calls while travelling.

 

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Horror Story of the Week: Roaming Issues While Traveling Abroad

Roaming Mishaps While Traveling Abroad – What Now?

smartphone speed mobile management

In your company, there are likely several employees who have or will need to travel abroad for work-related reasons. In all likelihood, they will need to take their company cell phone in order to take calls, receive emails and continue on with regular business while they are gone. In terms of mobile device management, this is generally  an issue-free occurrence, but what do you do if this happens:

 

You have a user who is travelling abroad, and soon after they were scheduled to land,  you receive a frantic email from them. Their phone does not work.  They are not able to make or receive any calls from where they are, and they have to be on an important conference call shortly which they cannot miss. 

 

You give the carrier a call to see if everything seems good on their end, and the rep you speak with tells you [Read more…]