How to avoid Cancellation fees with Conversion Credits

Avoiding Cancellation Fees with Negotiated Conversion Credits

In business today there is a lot of push from the mobile carriers/providers to get your business. In some cases there are great cost reductions to be had by moving from your current service provider to a new Mobile carrier. However – you may be reluctant to change, due to still having 2 years left on your current service agreement, that will carry a hefty cancellation fee and in the end eat up your savings moving to the new provider. Therefore, not making it a wise mobile expense management decision.

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Horror Story of the Week: Enormous Roaming Bills

Roaming Bill Mishaps – Imagine yourself in this situation:

If you have ever been in charge of the mobile expense management, chances are there have been times when you have cringed opening your wireless bill. Based on usage, the charges fluctuate, big one month, small the next. If you have ever had a user with roaming charges, then you know how much of an impact usage can make. Those charges can get high, however imagine yourself in this situation:

One of your sales persons, or VP’s are travelling outside of the country on a business trip. They tell you that they anticipate using their phone frequently. In an effort to help reduce the potential costs you make a mental note to call the carrier and add some roaming packages. A few days pass, the user leaves and returns. You don’t think much of it until your wireless bill comes in….. and you nearly die of a heart attack. [Read more…]

Flex Rate Plans

Which Mobile Plan is Best for Your New Employee?

When a new employee is issued a phone, you are often left guessing as to what their usage will be like.  Putting a user on a low usage plan when the user actually is a high volume consumer can result in HUGE charges for additional minutes.  I have seen bills where a new user was put on a 100 minute plan, then used 450 minutes.  These additional minutes were billed at $.35 / minute… that means the additional usage cost the company $122.50 on one month of billing.

 

If you are looking to set up a new user and are not sure what their usage will demand, consider one of the Flex Rate plans.   [Read more…]

Business Best Practices Do Not Believe in Status Quo

Status Quo As A Best Practice Might Kill Your Business

 

Some businesses have the big guy as their competitor. Some have a whole bunch of competitors in a local block. Some businesses have so much competition, that its easier to say who the’re not competing with. However, our competitor tops them all! Our competitor is “status quo”. Yup, I’d rather say I’m competing with XYZ Company than to say – we don’t really have anyone that does what we do or the way we do it (TEM 360° Solution). At least you can compete with the other women/man. Ok, but this is not about me venting that I have no direct competition to speak of. This is really to discuss that viral disease that slowly gets a company called “Status Quo” and how to avoid it with best business practices. 

 

I want to share a story about a meeting I had several years ago, with Toyota and the manager of their mobile management team. [Read more…]

Horror Story of the week: What Happens When You Are Sent the Wrong Replacement Unit?

Hardware Replacement Mishap – Imagine yourself in this situation:

In terms of mobile device management for your business, have you ever had to send a defective phone away for replacement? Generally the process is simple and the replacement unit is on your desk within a week or so.

What happens though if that is not the case?  Imagine yourself in this situation:

 

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What To Do If You Lose Your Mobile Device

Oh No – You’ve LOST your Cell phone / Smartphone/ Internet Stick – Now What?

 

If you have just lost, misplaced or have had your Blackberry, iPhone, Smartphone, Internet Stick (or any mobile device) stolen – the very first thing you should do is PANIC!

 

No Really – Just Kidding – Don’t Panic!

Seriously – the very first thing you should do is:

** Call your Carrier – Call your Carrier – Call your Carrier! **

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Activating a SmartPhone with NO Data Plan

Want a Smart Phone but do not want to subscribe to Data plan??

I was faced with a problem the other day with one of our clients – they wanted to get a Blackberry for a user – however – this user did not require a data plan. They wanted him to have a blackberry to keep all company hardware uniform for internal reasons –  however  – they were discouraged at the price of the hardware due to not having a data plan!

Example Rogers BB 9800 $99.99 on a 3 yr term with data – with no data plan the unit will be $424.99 on a 3 yr term  —  In order to oblige the client with desired pricing – and follow the system guidelines set out by the carrier –  we utilized the following solution!

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Horror Story of the Week: How Not to Do a Hardware Upgrade

Hardware Upgrade Mishap: Imagine yourself in this situation: 

 

You are faced with the task of getting a new employee a new phone and number. In order to keep costs down, you decide to recycle one of the old unused numbers on your account.  You Find a number on your bill that is showing no usage and has the user name of employee who is no longer with the company.  A quick call to the carrier customer service confirms that there has been no usage, so you go ahead with the upgrade and switch to a new SIM card. 

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Accenting your Messages on your Blackberry

How do you Accent your Messages on your Blackberry?

There are at least 6700 recognized languages used in the world, and, chances are, you speak at least one of them. Maybe two. Perhaps more.
And chances are, if you speak the language, there may come a time where you will need to compose some sort of message, maybe even on your Blackberry.
Problem is, that often languages have funny letters and accents. When was the last time you have seen an ß, an É or an ñ on your keypad?
Your first guess might be to pull up your symbols menu, but alas, the accents are not to be found.
Fear not my fellow multi-linguists! There are a couple simple solutions for you!

Having Hardware issues?

What to Expect With Hardware Issues!

troubleshooting wireless
Having your mobile phone broken is inconvenient to say the least.
However;
If you know what to expect it may lesson the frustration just a bit.
Here are a few things to look for,
A few Points to consider,
A few tips to lighten the frustration load.
Good Luck!