Frustrating Customer Service

November 7, 2011 By Amy Prete

Frustrating Cellular Customer Service

In the course of a day I likely speak to a majority of the Cellular Communications Carriers several times each, and it still baffles me the frustrating things that I continually encounter.

My favourite of course is the SCHEDULED upgrade or maintenance in the middle of a business day that prevents them from being able to see or do anything on any account! Seriously – Who schedules an upgrade or maintenance at their busiest time the of day?

I can understand that systems go down and there is little you can do about it, but why schedule it that way – why not wait until less busy hours?

Or how about the representative that has no common sense at all? [Read more…]

Filed Under: Cellular Customer Service, Cellular Phones, Communications Management, Mobile Device, Smart Phones Tagged With: blackberry, Cellular Customer Service, client care, smartphones

What to do When You’re Not Eligible for an Upgrade.

September 16, 2011 By Amy Prete

Ineligible for Upgrade – 5 Tips to Reduced Cell Costs!

Is one of your fleet’s cellular phones broken, worn out, malfunctioning, or just completely not working?

Lets face it cell phones just do not seem to last the full -2 or 3 years of the contract – when you would normally be eligible for upgrade.

However – don’t despair. There are a few things that you can often try – so that you can avoid having to pay the full price of the replacement costs of new hardware.

Cellular Customer Service Tips

September 14, 2011 By Amy Prete

5 Tips for Dealing with Cellular Customer Service

I am sure that everyone has at one point in time experienced first hand a mobile customer service horror story when having to deal with their cellular carriers.

We know that dealing with Mobile Carriers is not always a positive experience! However – if you are prepared, know what to ask the Cellular Customer Service Representative and have a general idea of what to expect – it does not have to be all negative.

Knowing the Ins and Outs of Your Mobile Carriers

September 9, 2011 By Amy Prete

Do You Know the Ins & Outs of Your Mobile Carrier?

Knowing the ins and outs of the Mobile carriers that your organization uses, is always the best way to beat them at their own game. I am sure that you have at one point in time had a very frustrating call to a Mobile carrier that left you angry and pulling your hair out!

You are not alone. This happens to the best of us – however – knowing the ins and outs will help you with your quest for cost reduction & control of your mobile expense management.

Handset Insurance Programs

September 2, 2011 By Amy Prete

Know What you’re getting with Handset Insurance!

Handset protection programs seem to be available in some way shape or form through most of the North American carriers however each one is different and some are not as good as they may sound – so do your due diligence!

Before you decide to purchase an insurance or protection plan from any Cellular Phone carrier make sure that you read the fine print of what is covered and what is not , among the standard legal garble including incidents caused by Terrorists some plans also exclude things like – Abuse, misuse, or intentional acts as well as scratches or incidents that were caused by computer viruses leaving lots of loop holes to refuse replacement.

How to avoid Cancellation fees with Conversion Credits

August 26, 2011 By Amy Prete

Avoiding Cancellation Fees with Negotiated Conversion Credits

In business today there is a lot of push from the mobile carriers/providers to get your business. In some cases there are great cost reductions to be had by moving from your current service provider to a new Mobile carrier. However – you may be reluctant to change, due to still having 2 years left on your current service agreement, that will carry a hefty cancellation fee and in the end eat up your savings moving to the new provider. Therefore, not making it a wise mobile expense management decision.

What To Do If You Lose Your Mobile Device

August 12, 2011 By Amy Prete

Oh No – You’ve LOST your Cell phone / Smartphone/ Internet Stick – Now What?

If you have just lost, misplaced or have had your Blackberry, iPhone, Smartphone, Internet Stick (or any mobile device) stolen – the very first thing you should do is PANIC!

No Really – Just Kidding – Don’t Panic!

Seriously – the very first thing you should do is:

** Call your Carrier – Call your Carrier – Call your Carrier! **

Activating a SmartPhone with NO Data Plan

August 10, 2011 By Amy Prete

Want a Smart Phone but do not want to subscribe to Data plan??

I was faced with a problem the other day with one of our clients – they wanted to get a Blackberry for a user – however – this user did not require a data plan. They wanted him to have a blackberry to keep all company hardware uniform for internal reasons – however – they were discouraged at the price of the hardware due to not having a data plan!

Example Rogers BB 9800 $99.99 on a 3 yr term with data – with no data plan the unit will be $424.99 on a 3 yr term — In order to oblige the client with desired pricing – and follow the system guidelines set out by the carrier – we utilized the following solution!

Having Hardware issues?

July 27, 2011 By Amy Prete

What to Expect With Hardware Issues!

Having your mobile phone broken is inconvenient to say the least.

However;

If you know what to expect it may lesson the frustration just a bit.

Here are a few things to look for,

A few Points to consider,

A few tips to lighten the frustration load.

Good Luck!

Turn Data Off While Roaming

July 25, 2011 By Amy Prete

Enjoy Cost Savings by Turning Your Data Off While Roaming

This is really nothing new – however – very often forgotten about until your Cell Phone Bill arrives.

Although there are data roaming features that can be added through your carrier’s Cellular Customer Service before you travel – using data can still be very expensive. Not to mention data usage is hard to judge – How do you know how much Data you will use while traveling or roaming?

If you are traveling with your smartphone and you do not want to rack up huge data roaming charges, it’s good to know that your handset has the ability to temporarily turn the data function off.

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