Frustrating Cellular Customer Service
In the course of a day I likely speak to a majority of the Cellular Communications Carriers several times each, and it still baffles me the frustrating things that I continually encounter.
My favourite of course is the SCHEDULED upgrade or maintenance in the middle of a business day that prevents them from being able to see or do anything on any account! Seriously – Who schedules an upgrade or maintenance at their busiest time the of day?
I can understand that systems go down and there is little you can do about it, but why schedule it that way – why not wait until less busy hours?
Or how about the representative that has no common sense at all? [Read more…]